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Verizon cancellation policy - no prorated refund for billing in advance?

Jabbit 10,919 1,370 June 12, 2012 at 04:17 PM
My Verizon contract was up, so I ported my cell phone number to Page Plus Cellular.

I was billed "in advance" by Verizon, from 5/04-6/03. However I ported my number on 5/12. How is it legal for Verizon to keep money for services they did not provide? They will not prorate the amount from 5/13-6/03. Is this normal? Is it some obscure line item I missed in their gigantic contract? I don't understand.

Has anyone else dealt with this?

I am tempted to let this bill go to collections based on principal. I don't really need to keep a "good" credit score, if there is such a thing.

10 Comments

1

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#2
Is there some confusion on the dates or something? Or did you port the number without cancelling with Verizon immediately?

They usually prorate when you cancel, meaning they charge from start of billing cycle to the date of cancellation. It looks like either they did not kill your line when you wanted them to or your cycle dates are very odd.
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#3
suppose to call and cancel and let them know when you are going to port number.
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#4
Quote from sushigaiden View Post :
suppose to call and cancel and let them know when you are going to port number.
not true
the account gets canceled when you port

Quote from Jabbit View Post :
My Verizon contract was up, so I ported my cell phone number to Page Plus Cellular.

I was billed "in advance" by Verizon, from 5/04-6/03. However I ported my number on 5/12. How is it legal for Verizon to keep money for services they did not provide? They will not prorate the amount from 5/13-6/03. Is this normal? Is it some obscure line item I missed in their gigantic contract? I don't understand.

Has anyone else dealt with this?

I am tempted to let this bill go to collections based on principal. I don't really need to keep a "good" credit score, if there is such a thing.
Is this a smartphone with data usage?
I know we went to cancel mid cycle and we would have been billed per kb usage which was way more than the normal bill
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Last edited by stufine June 12, 2012 at 06:46 PM
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#5
Quote from sushigaiden View Post :
suppose to call and cancel and let them know when you are going to port number.
No, no, no no no...do not do that. If you call and cancel your number goes POOF into the databanks and you can't port it. A number that is no longer used can't be used again for a certain number of months.

Quote from stufine View Post :
Is this a smartphone with data usage?
I know we went to cancel mid cycle and we would have been billed per kb usage which was way more than the normal bill
Sounds like they were trying to get you too...when I changed once they just took the days paid for (say 21 of 30) and multiplied my data limit by that to see if I stayed under it.
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#6
Quote from Jabbit View Post :
My Verizon contract was up, so I ported my cell phone number to Page Plus Cellular.

I was billed "in advance" by Verizon, from 5/04-6/03. However I ported my number on 5/12. How is it legal for Verizon to keep money for services they did not provide? They will not prorate the amount from 5/13-6/03. Is this normal? Is it some obscure line item I missed in their gigantic contract? I don't understand.

Has anyone else dealt with this?

I am tempted to let this bill go to collections based on principal. I don't really need to keep a "good" credit score, if there is such a thing.
just sue in small claims court. Just fill out the form and sent it to Verizon. (might make some additional on the side).
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#7
I did not want to call them to cancel. Like Curtieson said, my number would have just disappeared. I have had the same # for over 10 years so I didn't want to take that chance.

It was a smart phone, but it was new to the account. I think that is part of my issue. To simplify things: I had a regular phone for 23 months, bought a smart phone outright (used) and activated that at the start of month 24. 1 Week into month 25, I port my number. Now being charged for month 24 and 25, data and minutes. I should get a 75% refund for month 25. But they say no. I am going to call back to try to speak to someone else. If not, Verizon will get $0.
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#8
What I have done is when I know im going to port I call earlier in the day and say cancel my contract the following day. Never had an issue.

Edit now that I remember, t-blo-mo had in the contract that if you cancel you have to pay the remainder of the bill period still. Verizon might have similar verbage on the contract you signed.
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#9
What day is your contract over?
Thats more important then when you ported your number.. unless you were already out of contract?
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#10
You should have called after the port was complete to cancel. I have had them prorate service when canceling lines outright.
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#11
Yes, I went through the same thing with Verizon.
Yes, you pay Verizon the month in advance.
Yes, it's in their policy not to prorate.
No, you can't do anything about it unless whining to a CS rep brings a sympathetic ear.
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