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AT&T Customers: $30 Family Messaging credit for 6 months (retention offer?)

v8rumble 370 June 14, 2012 at 10:16 AM in Tech & Electronics (4)
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I called AT&T and told them I'm thinking about cancelling my service, because a local competitor MetroPCS, has better deals. They offered me family text messaging for 6 months free, which is $30 a month. Told me to hang in there, times are hard, but they have shared family data plans coming this summer, and to enjoy the $30 credit for 6 months, then reconsider after seeing the shared data plans that are supposedly due out this summer.



I have 5 lines, and all 5 are still under contract, with over 1 year remaining. I told the rep I was willing to pay the ETF fee's because I'll save money in the long run.



This worked for 4 different people, figured I'd share with you guys.

Community Wiki

Last Edited by SteveOH99 October 14, 2013 at 08:56 AM
Still Working as of 3/6/2013.
Still working as of 10/14/2013


By dialing 611, wait till it got pass the language selection,

press 1, 7, 5 for cancellation department!



Chat script:


Hi. I have been pricing around the market and noticed other companies are significantly cheaper. MetroPcs offers $50 unlimited everything and I am leaning towards switching over to them for the savings. I want to know if there are any incentives available to help me have a reason to stay.

If they mention ETF, say you would wait for your contract to end or paying the ETF to switch will save you money in the long run over staying with AT&T with your current bill.



Here is what to expect for those that are like me and nervous asking for things...
I called 611 then hit 1 then hit 7 then whatever number service cancelations was.

Then I told the lady "I have some friends that are using a local carrier and getting $50 unlimited everything and I'm wondering if there any incentives or promotions to reduce my bill."
She said "I understand you want to lower your bill but what carrier was it?"
I said "It's metropcs."
She pulled up some information and said "Are you aware that they throttle data after 2.5 gb of use?"
I said: "well i'm not worried about that because I have wifi at work and wifi at home."
She said "They also are only local calls for the unlimited calls. Long distance will be additional."
I said "Yeah, we also looked into virgin mobile and they have roaming charges but we don't really make long distance calls or leave our area."
She then asked "Is this for both lines that are considering leaving?"
I said "Yeah both lines would be transferring."
Then she came back and offered the promotion.

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1,115 Comments

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#3
yep, I did the same. They gave me the same offer, I took it but said I wanted more. They gave me a $100 credit. Then I did something else online - sorry, won't tell what - and they did it yet again. I enjoyed 2 or 3 months of free service, then went my way to h2o and straight talk.

I parted with at&t after 10 years of uninterrupted service - still kind of with them (their network), but for about half the price.
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#4
thank you

Quote from v8rumble View Post :
I called AT&T and told them I'm thinking about cancelling my service, because a local competitor MetroPCS, has better deals. They offered me family text messaging for 6 months free, which is $30 a month. Told me to hang in there, times are hard, but they have shared family data plans coming this summer, and to enjoy the $30 credit for 6 months, then reconsider after seeing the shared data plans that are supposedly due out this summer.



I have 5 lines, and all 5 are still under contract, with over 1 year remaining. I told the rep I was willing to pay the ETF fee's because I'll save money in the long run.



This worked for 4 different people, figured I'd share with you guys.
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#5
Repped for saving me $180 in 5 minutes! Even better than Geico laugh out loud
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#6
Wow that was simple. Rep offered me free messaging for 6 months OR dropping the messaging plan to $20 a month. I took the $10 drop as after 18 months I will start seeing more savings.

Thanks OP! Repped!
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#7
Quote from blee1285 View Post :
Repped for saving me $180 in 5 minutes! Even better than Geico laugh out loud
How do i go ahead with it...which service should i be promoting , when i plan to cancel it.... ?

I have a family plan and paying around 110$ per month.
i still have 6 months of contract left with AT&T....

Any suggestions is appreciated...10x...
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#8
What number or who do you ask for when calling? I also have four lines in my family plan and was looking at T-mobile prepaid.

Quote from wannabecheap View Post :
yep, I did the same. They gave me the same offer, I took it but said I wanted more. They gave me a $100 credit. Then I did something else online - sorry, won't tell what - and they did it yet again. I enjoyed 2 or 3 months of free service, then went my way to h2o and straight talk.

I parted with at&t after 10 years of uninterrupted service - still kind of with them (their network), but for about half the price.
Thanks bud, you can't tell us what else you did online?
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#9
Quote from v8rumble View Post :
I called AT&T and told them I'm thinking about cancelling my service, because a local competitor MetroPCS, has better deals. They offered me family text messaging for 6 months free, which is $30 a month. Told me to hang in there, times are hard, but they have shared family data plans coming this summer, and to enjoy the $30 credit for 6 months, then reconsider after seeing the shared data plans that are supposedly due out this summer.



I have 5 lines, and all 5 are still under contract, with over 1 year remaining. I told the rep I was willing to pay the ETF fee's because I'll save money in the long run.



This worked for 4 different people, figured I'd share with you guys.




I have 5 lines on a family plan.

Unlimited txt/call - $30
700 minutes - however much it costs
It comes to $150 a month.

Do competitors have lower prices? I feel like that will screw over my argument, by not being true.

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#10
Sounds like they are pulling the same bs that Verizon is pulling with the shared data.
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#11
People pay $30 for unlimited family messaging? That's double what I pay.
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#12
Quote from Cybiker View Post :
Wow that was simple. Rep offered me free messaging for 6 months OR dropping the messaging plan to $20 a month. I took the $10 drop as after 18 months I will start seeing more savings.

Thanks OP! Repped!
Yes, this was offered to me last year and I took the 6 months free texting - saving $180 plus taxes. It's about to expire soon. They told me it's a one time offer, but I'm going to try and get it again or at least get the $20 family unlimited messaging. Anyone have experience with that?
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#13
Quote from dealslasher View Post :
People pay $30 for unlimited family messaging? That's double what I pay.
It includes the unlimited calls to any cell phone carrier in the US.
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#14
Quote from ddiaz2187 View Post :
What number or who do you ask for when calling? I also have four lines in my family plan and was looking at T-mobile prepaid.



Thanks bud, you can't tell us what else you did online?
this is as much as i will say: they are only allowed to give you the same incentives once in a 6- month time. so, if you call them the next day and allege an error (be creative) for which they have to make changes to your account, the yesterday's incentives will be gone. so, the only way for them to proceed is to give you an immediate credit - which is different from yesterday's 30/month credit - in the same effective amount of 180.

enjoy
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#15
Quote from mastergogo View Post :
How do i go ahead with it...which service should i be promoting , when i plan to cancel it.... ?

I have a family plan and paying around 110$ per month.
i still have 6 months of contract left with AT&T....

Any suggestions is appreciated...10x...
So only 2 of 5 lines have data (Only 1 line still in contract). I said that I am looking to get data plans on all my lines. That being said T-mobile offers a cheaper alternative to data and could get all my lines with ult data and text for slightly less then i am paying now with only 2 phones with data. (ult text and data for $30 per line no contract).

He put me on hold and then offered the free ult messaging. Done. Funny enough i asked the rep about the shared data plans to come and said his department is always the last to know...lol and hadent heard anything.
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