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AT&T Customers: $30 Family Messaging credit for 6 months (retention offer?)

v8rumble 83 376 June 14, 2012 at 10:16 AM in Tech & Electronics (4)
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Last Edited by widgit June 14, 2012 at 11:57 PM
I called AT&T and told them I'm thinking about cancelling my service, because a local competitor MetroPCS, has better deals. They offered me family text messaging for 6 months free, which is $30 a month. Told me to hang in there, times are hard, but they have shared family data plans coming this summer, and to enjoy the $30 credit for 6 months, then reconsider after seeing the shared data plans that are supposedly due out this summer.



I have 5 lines, and all 5 are still under contract, with over 1 year remaining. I told the rep I was willing to pay the ETF fee's because I'll save money in the long run.



This worked for 4 different people, figured I'd share with you guys.

Community Wiki

Last Edited by SteveOH99 October 14, 2013 at 08:56 AM
Still Working as of 3/6/2013.
Still working as of 10/14/2013


By dialing 611, wait till it got pass the language selection,

press 1, 7, 5 for cancellation department!



Chat script:


Hi. I have been pricing around the market and noticed other companies are significantly cheaper. MetroPcs offers $50 unlimited everything and I am leaning towards switching over to them for the savings. I want to know if there are any incentives available to help me have a reason to stay.

If they mention ETF, say you would wait for your contract to end or paying the ETF to switch will save you money in the long run over staying with AT&T with your current bill.



Here is what to expect for those that are like me and nervous asking for things...
I called 611 then hit 1 then hit 7 then whatever number service cancelations was.

Then I told the lady "I have some friends that are using a local carrier and getting $50 unlimited everything and I'm wondering if there any incentives or promotions to reduce my bill."
She said "I understand you want to lower your bill but what carrier was it?"
I said "It's metropcs."
She pulled up some information and said "Are you aware that they throttle data after 2.5 gb of use?"
I said: "well i'm not worried about that because I have wifi at work and wifi at home."
She said "They also are only local calls for the unlimited calls. Long distance will be additional."
I said "Yeah, we also looked into virgin mobile and they have roaming charges but we don't really make long distance calls or leave our area."
She then asked "Is this for both lines that are considering leaving?"
I said "Yeah both lines would be transferring."
Then she came back and offered the promotion.

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1,115 Comments

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#211
Quote from haynstyle78 View Post :
I currently have an iPhone 3GS with a 550 minute family plan but NO DATA PLAN with my phone. Do u think if I call the CSR will say anything about this? I'm wondering if mist people getting in on this have data plans with their ATT service.
I wouldn't try it if you prefer to have no data.
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#212
this was a great thread and i want to say thanks for sharing this little bit of info! i only have 2 lines on my family plan, contract on one ends in december the other in february. i had a 550 minute plan that they took down to 450 (which i use about 200 a month if that) and that will save me $10 a month. then the CSR was able to back date the plan so on my next bill i will have a $25 credit along with him giving me the $30 in free messaging for the next 6 months.

TL;DR

saved $65 on my next bill and $40 a month for the next 6 months!!
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#213
Thanks tried again this morning and got 6 months free (not offered $10 off for life) plus 2000 bonus rollover minutes!
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#214
wtf happen to my rollover minutes.. I didn't change my voice plan, only gave me the $20 unlimited messaging.. and when I text *646#, does not show how much rollover minutes I have, can't find it on my AT&T account either.
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Joined Nov 2006
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#215
Thanks. $30 off for the next six months. Repped you Op.
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#216
Wow thx OP you just saved me $100 bucks a month!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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#217
thanks! Only took me 30 mins. my csr was very talkative!
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#218
They messed up a statement I needed for the IRS audit from 2009 and I got them to give me a $500 credit.
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#219
Glad its working out for you guys!!!!

My bill had posted since I did this last week, and this is what it looks like on my bill
Promotion for CLM FT Msging Unl with Mobile to Any Mobile Calling (Expires on 12/29/2012) $0.00

thanks for all the reps!!!
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Last edited by v8rumble June 15, 2012 at 10:34 AM
#220
Took me 10 minutes, the CSR offered me 3 months of $50 statement credits or 6 months of free family texting saving $30 a month.

I took the family texting. Thanks OP.
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#221
I got offered the $20/month plan instead since my plan's still a bit new for me to cancel.

Thanks OP!
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#222
Dial 611
#4
#5

This will take you to retention (because regular customer service is useless) and tell them you are thinking about cancelling and follow what it says in the wiki. I was able to lower my messaging plan to $20 and the guy said they were possibly going to have family shared data but that but will most likely only apply to internet,this is something they would do in 6-12 months but nothing is comfirmed yet. So the $10 off your monthly plan is the better deal than the 6 months free,in the long run. Although i was only offered $10 off messaging when i just called right now.

But thanks OP!
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#223
$30 Family Messaging? Too much
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#224
Finally got them to give it to me, offered $50 credit for 3 months or free messaging for the 6 months, thanks OP! Repped!
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#225
Quote from haynstyle78 View Post :
I currently have an iPhone 3GS with a 550 minute family plan but NO DATA PLAN with my phone. Do u think if I call the CSR will say anything about this? I'm wondering if mist people getting in on this have data plans with their ATT service.
How do you have no data Plan? I thought that with 3GS an up AT&T would data plan automatically ??
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