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AT&T Customers: $30 Family Messaging credit for 6 months (retention offer?)

v8rumble 370 June 14, 2012 at 10:16 AM in Tech & Electronics (4)
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I called AT&T and told them I'm thinking about cancelling my service, because a local competitor MetroPCS, has better deals. They offered me family text messaging for 6 months free, which is $30 a month. Told me to hang in there, times are hard, but they have shared family data plans coming this summer, and to enjoy the $30 credit for 6 months, then reconsider after seeing the shared data plans that are supposedly due out this summer.



I have 5 lines, and all 5 are still under contract, with over 1 year remaining. I told the rep I was willing to pay the ETF fee's because I'll save money in the long run.



This worked for 4 different people, figured I'd share with you guys.

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#16
They gave me $20 for unlimited family messaging instead of free 6 months.. oh well.. that works. was ready to pay $30 for family messaging when I was planning to upgrade to SGS3
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#17
quick 5 minute phone call saved me $180. Thank you OP!

BTW they offer either $30 off for 6 months or $20 for family messaging for life. $1 today is worth more than $1 tomorrow. I'll take as much as I can get NOW. (I have 2 iphones (no contract) and 2 standard lines (in contract))

Also depending on your billing cycle he was able to prorate my current bill, so "technically" speaking, I received about 6.5 months free.

Thanks!
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#18
Does everyone who has called so far have data plans on their phones?
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#19
TY OP! and REPPED!!!

saved me $30/month for the next 6 months. Smilie
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#20
Quote from dealnewb View Post :
Does everyone who has called so far have data plans on their phones?
I do, I told them I was keeping my unlimited no matter what lol
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#21
I was only able to get a one-time $30 credit
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#22
What number are people calling?

called 611 or basic customer service?
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#23
Anyone got a script to use? Kinda feels awkward just saying I'm thinking of canceling my service after we've been with them for over 12 years..
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#24
anyone know if you can do an online chat instead of calling?
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#25
Quote from dano4o8 View Post :
I was only able to get a one-time $30 credit
You should have stated "I heard" that there was a 6 month free unlimited messaging promotion and the CSR should know. She told me that there was 2 option, 6 month free or $20 for unlimited family messaging (I took this option)

Quote from dealnewb View Post :
What number are people calling?

called 611 or basic customer service?
611 or 18003310500

Quote from abcxabc View Post :
anyone know if you can do an online chat instead of calling?
I couldn't find online chat, ended up calling.
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#26
Quote from abcxabc View Post :
anyone know if you can do an online chat instead of calling?
Online chat has no power. If only they did...
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#27
Now what if you already have $30 unlimited family messaging? Can you still get discount?
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#28
I said two lines are considering to switch to Metropcs for cheap internet plans. The price is whats making them want to switch. Is there anything that can be done to help them stay.

I was told nothing and maybe switch to a specialist.
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#29
Wooo hooo, thank you OP. Repped baby!

Just as an FYI, the CSR really tried to get me to downgrade my service (reduce my minutes) to lower my bill b/c I complained about the rate compared to Metro PCS. I replied "Why would I reduce my plan, just to get a lower rate, when Metro PCS includes unlimited minutes and will still be cheaper?"

She relented and offered me $30 for 6 months and said "Let's see Metro PCS offer this". LOL
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#30
Quote from hokiebuy View Post :
Now what if you already have $30 unlimited family messaging? Can you still get discount?
Yes, it becomes free for 6 months, or reduced to $20/month forever.

Quote from feedmeister View Post :
Anyone got a script to use? Kinda feels awkward just saying I'm thinking of canceling my service after we've been with them for over 12 years..
Just call and menu yourself over to "cancel service". It will put you in Retention department. They will ask you why you want to cancel. Say you've priced it out through other carriers and you have determined you're paying too much. If they ask you how much you want to be spending give them a number (I don't know how much you're paying now, I said $100 would be nice since I have 4 lines and Metro PoS has 4 lines for $100). Don't give them too much, they will do most of the talking if you just say "Please tell me how much it will be to break contract". If it works be sure to rep the OP. IMHO he deserves it for sharing this. Smilie
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