quick 5 minute phone call saved me $180. Thank you OP!
BTW they offer either $30 off for 6 months or $20 for family messaging for life. $1 today is worth more than $1 tomorrow. I'll take as much as I can get NOW. (I have 2 iphones (no contract) and 2 standard lines (in contract))
Also depending on your billing cycle he was able to prorate my current bill, so "technically" speaking, I received about 6.5 months free.
Last edited by lagunas2k; 06-14-2012 at 12:22 PM..
You should have stated "I heard" that there was a 6 month free unlimited messaging promotion and the CSR should know. She told me that there was 2 option, 6 month free or $20 for unlimited family messaging (I took this option)
What number are people calling?
called 611 or basic customer service?
611 or 18003310500
anyone know if you can do an online chat instead of calling?
I couldn't find online chat, ended up calling.
Last edited by runtohell121; 06-14-2012 at 12:29 PM..
Reason: Automerged Doublepost
Just as an FYI, the CSR really tried to get me to downgrade my service (reduce my minutes) to lower my bill b/c I complained about the rate compared to Metro PCS. I replied "Why would I reduce my plan, just to get a lower rate, when Metro PCS includes unlimited minutes and will still be cheaper?"
She relented and offered me $30 for 6 months and said "Let's see Metro PCS offer this". LOL
Now what if you already have $30 unlimited family messaging? Can you still get discount?
Yes, it becomes free for 6 months, or reduced to $20/month forever.
Anyone got a script to use? Kinda feels awkward just saying I'm thinking of canceling my service after we've been with them for over 12 years..
Just call and menu yourself over to "cancel service". It will put you in Retention department. They will ask you why you want to cancel. Say you've priced it out through other carriers and you have determined you're paying too much. If they ask you how much you want to be spending give them a number (I don't know how much you're paying now, I said $100 would be nice since I have 4 lines and Metro PoS has 4 lines for $100). Don't give them too much, they will do most of the talking if you just say "Please tell me how much it will be to break contract". If it works be sure to rep the OP. IMHO he deserves it for sharing this.
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