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AT&T Customers: $30 Family Messaging credit for 6 months (retention offer?)

v8rumble 83 376 June 14, 2012 at 10:16 AM in Tech & Electronics (4)
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Last Edited by widgit June 14, 2012 at 11:57 PM
I called AT&T and told them I'm thinking about cancelling my service, because a local competitor MetroPCS, has better deals. They offered me family text messaging for 6 months free, which is $30 a month. Told me to hang in there, times are hard, but they have shared family data plans coming this summer, and to enjoy the $30 credit for 6 months, then reconsider after seeing the shared data plans that are supposedly due out this summer.



I have 5 lines, and all 5 are still under contract, with over 1 year remaining. I told the rep I was willing to pay the ETF fee's because I'll save money in the long run.



This worked for 4 different people, figured I'd share with you guys.

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Last Edited by SteveOH99 October 14, 2013 at 08:56 AM
Still Working as of 3/6/2013.
Still working as of 10/14/2013


By dialing 611, wait till it got pass the language selection,

press 1, 7, 5 for cancellation department!



Chat script:


Hi. I have been pricing around the market and noticed other companies are significantly cheaper. MetroPcs offers $50 unlimited everything and I am leaning towards switching over to them for the savings. I want to know if there are any incentives available to help me have a reason to stay.

If they mention ETF, say you would wait for your contract to end or paying the ETF to switch will save you money in the long run over staying with AT&T with your current bill.



Here is what to expect for those that are like me and nervous asking for things...
I called 611 then hit 1 then hit 7 then whatever number service cancelations was.

Then I told the lady "I have some friends that are using a local carrier and getting $50 unlimited everything and I'm wondering if there any incentives or promotions to reduce my bill."
She said "I understand you want to lower your bill but what carrier was it?"
I said "It's metropcs."
She pulled up some information and said "Are you aware that they throttle data after 2.5 gb of use?"
I said: "well i'm not worried about that because I have wifi at work and wifi at home."
She said "They also are only local calls for the unlimited calls. Long distance will be additional."
I said "Yeah, we also looked into virgin mobile and they have roaming charges but we don't really make long distance calls or leave our area."
She then asked "Is this for both lines that are considering leaving?"
I said "Yeah both lines would be transferring."
Then she came back and offered the promotion.

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1,115 Comments

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#31
Quote from valleypoboy View Post :
Yes, it becomes free for 6 months, or reduced to $20/month forever.



Just call and menu yourself over to "cancel service". It will put you in Retention department. They will ask you why you want to cancel. Say you've priced it out through other carriers and you have determined you're paying too much. If they ask you how much you want to be spending give them a number (I don't know how much you're paying now, I said $100 would be nice since I have 4 lines and Metro PoS has 4 lines for $100). Don't give them too much, they will do most of the talking if you just say "Please tell me how much it will be to break contract". If it works be sure to rep the OP. IMHO he deserves it for sharing this. Smilie
We're paying about $240/mo for 4 iPhones, 3/4 of them are unlimited data for 1400 mins with unlimited family messaging. Thanks for the advice, I'll try it out.. but if you have any more, feel free to chime in before I make a fool of myself! drool
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#32
WORKED!

I have two phones, with data (iPhone 4s and Galaxy note) on a family plan. I called in, got to retention department, told them "Im thinking about switching because MetroPCS has better rates", the CSR looked at my account, and said -- hey, i can give you 30 bucks off.

DONE.
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#33
Does this deal extend contract? If I take the 6 months free, can I not get a free phone?

Will this work if my line is eligible for an upgrade in November 2012?
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Last edited by KiraSD June 14, 2012 at 01:07 PM
#34
I was not able to get $20 Plan. But they offered me 5000 Free Roll-Over Minutes, 6 Months Text+unlimited mobile Plan free and $50 Credit .

I have 5 lines all on contract ending next year Jun.
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#35
Thank you so much! I called and told them i heard about this promotion and that i planned on cancelling one of my lines. He asked why and I told him it was costing too much (even though the line was only 9.99/month). The rep then gave me the 2 options, 6 months free or $20/month. Took the 6 free months and was told it will start next month. Took a total of 7 mins. Yay!

Quote from manojkumarbhakt View Post :
I was not able to get $20 Plan. But they offered me 5000 Free Roll-Over Minutes, 6 Months Text+unlimited mobile Plan free and $50 Credit .

I have 5 lines all on contract ending next year Jun.
Nice!
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Last edited by lkjmp June 14, 2012 at 01:03 PM
#36
Quote from feedmeister View Post :
Anyone got a script to use? Kinda feels awkward just saying I'm thinking of canceling my service after we've been with them for over 12 years..
"Hi, I'm thinking of canceling my service after over 12 years because I saw a thread about it on FW."
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#37
Yahoo!!! Quick and easy! 6mo free family text. Repped.
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#38
Sweet! Saving $10/mo for life of the account. It'll save us a lot more in the long run instead of $30 for six months. Thanks!
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#39
$20 family messaging, thanks OP!
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#40
Little bit of a hassle, I got transferred a few times but did end up getting the free 6 months unlimited text message. Reps to the OP
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#41
Just got it too. Had to act like I was concerned about new plans coming out and the price of my bill. I finally said, "Are there any current promotions that could help me out"? She said, Oh I see you have family messaging on your plan, I can give you that for free for 6 months.

I'll take it. Those dirty punks at ATT and Verizon are looking for ANY way to screw us!
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#42
With the $20 family message does it still have unlimited mobile to mobile to any carrier?
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#43
Bummer!
This is not available for 550 mins plan. CSR tried to add, but finally told this..
Still Repping OP. Thanks.
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#44
Called was talking to 1 guy is was about to do it and we got disconnected. Called another rep right back and she is saying there is nothing like this and I`m crazy Smilie
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#45
Now, after adding $20 messaging, can we switch to 550 minutes plan as well? Or, do we need to keep 700 min plan?
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