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AT&T Customers: $30 Family Messaging credit for 6 months (retention offer?)

v8rumble 83 376 June 14, 2012 at 10:16 AM in Tech & Electronics (4)
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Last Edited by widgit June 14, 2012 at 11:57 PM
I called AT&T and told them I'm thinking about cancelling my service, because a local competitor MetroPCS, has better deals. They offered me family text messaging for 6 months free, which is $30 a month. Told me to hang in there, times are hard, but they have shared family data plans coming this summer, and to enjoy the $30 credit for 6 months, then reconsider after seeing the shared data plans that are supposedly due out this summer.



I have 5 lines, and all 5 are still under contract, with over 1 year remaining. I told the rep I was willing to pay the ETF fee's because I'll save money in the long run.



This worked for 4 different people, figured I'd share with you guys.

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Last Edited by SteveOH99 October 14, 2013 at 08:56 AM
Still Working as of 3/6/2013.
Still working as of 10/14/2013


By dialing 611, wait till it got pass the language selection,

press 1, 7, 5 for cancellation department!



Chat script:


Hi. I have been pricing around the market and noticed other companies are significantly cheaper. MetroPcs offers $50 unlimited everything and I am leaning towards switching over to them for the savings. I want to know if there are any incentives available to help me have a reason to stay.

If they mention ETF, say you would wait for your contract to end or paying the ETF to switch will save you money in the long run over staying with AT&T with your current bill.



Here is what to expect for those that are like me and nervous asking for things...
I called 611 then hit 1 then hit 7 then whatever number service cancelations was.

Then I told the lady "I have some friends that are using a local carrier and getting $50 unlimited everything and I'm wondering if there any incentives or promotions to reduce my bill."
She said "I understand you want to lower your bill but what carrier was it?"
I said "It's metropcs."
She pulled up some information and said "Are you aware that they throttle data after 2.5 gb of use?"
I said: "well i'm not worried about that because I have wifi at work and wifi at home."
She said "They also are only local calls for the unlimited calls. Long distance will be additional."
I said "Yeah, we also looked into virgin mobile and they have roaming charges but we don't really make long distance calls or leave our area."
She then asked "Is this for both lines that are considering leaving?"
I said "Yeah both lines would be transferring."
Then she came back and offered the promotion.

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1,115 Comments

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#61
Is there an online chat way to do this? What are you saying when they give you the free 6 months?
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#62
I ended up calling, got the $10 off per month...I plan to stay with them anyhow when the iphone '5' comes out, so it'll be better for me after 18 months.

I just told them I was thinking about Verizon.
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#63
thanks op 5 minutes and 180 in my pocket.
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#64
That was wildly unsuccessful...Should I just go straight to cancel service?
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#65
Quote from wrstdude View Post :
That was wildly unsuccessful...Should I just go straight to cancel service?
That is where I went ... I told him I 'heard it from a friend', but then he said are you SURE you aren't looking to cancel? (He wanted to give me the deal, just needed to hear the words) I then said, yeah, I am...then he said, OK, I can give you $10 off per month for life, or $30 for 6 months. took 10~ minutes.
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#66
Quote from vivithemage View Post :
Is there an online chat way to do this? What are you saying when they give you the free 6 months?
I said "Thank you".
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#67
Anyone have success with corporate discount?
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#68
Quote from JV13 View Post :
Anyone have success with corporate discount?
My plan is an enterprise plan with corporate discount. No issues.
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#69
Quote from vivithemage View Post :
Is there an online chat way to do this? What are you saying when they give you the free 6 months?
Nope, must call. Said that you're looking around for discounts/other providers and heard that there was a 6 month unlimited family messaging.
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#70
Quote from JV13 View Post :
Anyone have success with corporate discount?
I also have corporate discounts...25% off or something already, but this worked.
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#71
Quote from JV13 View Post :
Anyone have success with corporate discount?
Yes. I was offered the 6 months free. I asked if its possible to get the discount on messaging to bring it down to $20 a month for life, the rep had no problem giving me the discount. I do not know if it was retention or not. I spoke with a billing rep and was transferred over to 'someone who can possibly help me out with my issue'
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#72
Quote from vivithemage View Post :
That is where I went ... I told him I 'heard it from a friend', but then he said are you SURE you aren't looking to cancel? (He wanted to give me the deal, just needed to hear the words) I then said, yeah, I am...then he said, OK, I can give you $10 off per month for life, or $30 for 6 months. took 10~ minutes.
Trying again...waiting for someone now.
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#73
Offered my both 6months free & $20/month. I took the 6months free of Family Messaging since that money is worth more now then later. Also not sure if I'll be on the family plan in 18months (which is when the two plans equalize in price). Oh and also have a corporate discount, so this works fine.
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#74
i'll give it a shot thanks guys

BTW, wouldn't chat work? "I heard from a friend that there are current promotions"
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Last edited by JV13 June 14, 2012 at 02:57 PM

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#75
I am an enterprise account (corporate discount) and got the 6 months free text, $180. Thanks OP
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