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#31
01-06-2013, 05:29 AM
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I wouldn't do autopay. I have heard horror stories on att forums about this not working right, if you can believe it. Every time I ever try to change or modify something with att, things go awry. Like other posters said att is evil. There is no continuity in there customer service and the cs agents will just hang up on you if its too difficult. Then you get to call att back and start from the beginning which can be a pain if you have a complicated issue with dsl not working.
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Multi-Quote| 01-06-2013, 05:29 AM | |
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#32
01-06-2013, 07:24 AM
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#33
01-06-2013, 07:37 AM
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good deal
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#34
01-06-2013, 07:39 AM
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thanks worth a try and nothing to loose
take screenshots and make them honor it |
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#35
01-06-2013, 07:44 AM
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I've enrolled... lets see what happens
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#36
01-06-2013, 07:46 AM
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at&t never honors it, more over at&t billing is buggy and i had to call many times last month to reverse the bloated charges. I wouldn't get into autopay even if they pay me more.
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#37
01-06-2013, 07:49 AM
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mine doesn't work neither last year!!
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#38
01-06-2013, 07:56 AM
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Not worth it. I have to call each month to have the discount applied. If auto pay, I will forget to call and never get the discount.
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#39
01-06-2013, 08:00 AM
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#40
01-06-2013, 08:04 AM
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Ive never had any issues with AT&T, so I'll hive it a shot! Thanks!
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#41
01-06-2013, 08:18 AM
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Forget it
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#42
01-06-2013, 08:22 AM
Because ATT agents are assigned a fixed amount of money to give to customers and the fixed salary at the beginning of their yearly term. If they take too long with customers or give away too many service breaks they have less to give away in the future and their salary goes down. Sooo they just hang up on you if your complaint is legitimate but they do not have any more money to give away or if you your call is taking too long. If you let them sell you a new service they get a bonus, otherwise fixing issues and dealing with complicated problems costs csr money. Lots of companies are moving to this model of service. As always there are special phone numbers for elites like verizons "blue line" that offer immediate help. |
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#43
01-06-2013, 08:26 AM
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#44
01-06-2013, 08:30 AM
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Sucks for those of us that have been on autopay for years.
And for the people complaining about ATT autopay, I have never once had them screw up a bill payment for me. |
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#45
01-06-2013, 08:31 AM
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I never got the $10 card from paperless billing, I emailed them about that and several other issues and they claim they are going to credit it. So, we shall see.
Update: Still do not see the credit they promised...think I have to wait until the next bill comes out. But, about ATT...their customer service is terrible...at least through email. I've received 4 responses that make little sense due to incorrect grammer. It's pretty bad when they grammer is so bad that I cen even attempt to make out what they're trying to say. Come to find out they had some random email assigned to my paperless billing so I was not getting any bills. May be worth a switch with the cell phone...can any one recommend a cell provider with better service? Last edited by JeanetteB; 01-06-2013 at 08:42 AM.. |
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