I never got the $10 card from paperless billing, I emailed them about that and several other issues and they claim they are going to credit it. So, we shall see.
Update: Still do not see the credit they promised...think I have to wait until the next bill comes out. But, about ATT...their customer service is terrible...at least through email. I've received 4 responses that make little sense due to incorrect grammer. It's pretty bad when they grammer is so bad that I cen even attempt to make out what they're trying to say. Come to find out they had some random email assigned to my paperless billing so I was not getting any bills. May be worth a switch with the cell phone...can any one recommend a cell provider with better service?
I couldn't resist... grammar is spelled with an a. Is their spelling bad too?
And at&t is very evil, I agree.. I switched to comcast and never looked back.
I've never done autopay, but I recently added Uverse internet to my wireless plan. The "gateway" modem thing cost $100, but they were prompt about sending me a $100 Visa rewards card a few weeks later to cancel out that cost. There were no other charges involved with my Uverse setup even though a guy had to come out to install the fiber optic whatever in my area.
I've always been satisfied with ATT... whenever there's a problem (doesn't happen often) I just call them, and it's fixed immediately. This is including getting all my upgrade fees waived whenever I get a new cell phone.
Long story short - Thanks OP, I'll likely try this out
I wouldn't do autopay. I have heard horror stories on att forums about this not working right, if you can believe it. Every time I ever try to change or modify something with att, things go awry. Like other posters said att is evil. There is no continuity in there customer service and the cs agents will just hang up on you if its too difficult. Then you get to call att back and start from the beginning which can be a pain if you have a complicated issue with dsl not working.
I did autopay with the $10 deal and after 90 days received my giftcard. I then changed my service to a cheaper one and got a deal on my internet. Every month they still bill me the original amount and for 3 months I've now had to call to get it fixed. I explain and they go "Oh, I see where it's in the system" then credit my account but have yet fixed it. Makes me wonder if they just hope I'll forget to call and they get almost double my bill.
1. Don't Call to check stock or verify a deal!
2. Don't be a Jerk Replying!! (If merchant, quality, cost, etc issues then reply. Yes we ALL already know candy/fast food is bad.)
3. Rep OP's for Good Deals & Those Who Answer Questions! (Reps are a way to say Thank You!)
I got lucky with AT&T several years ago. I called because of a minor issue with my account and a week or so later got a random follow up call from a rep at AT&T inquiring about my experience with the CSR. I was asked a few questions; was the CSR polite, professional, did they solve my issue etc.
I told her the CSR was great but that I hated AT&T. She seemed shocked and asked me why. I told her AT&T didn't honor their promises. I'd been told over a year before that I would get $70 for doing something.... can't even remember what it was. About a week later I got a check in the mail for $70 from AT&T, lol.
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