I called today and got Sunday Ticket Max for $29.36. They gave me half off Sunday Ticket Max and a $10 credit for 12 months. (Paying $36.99 + a tax of $1.85 for STM for 4 months and getting $10 + $.50 tax discount for 12 months. My bill says "HD PLUS HD DVR - 12moFreeHDExist") I've been with Directv since 2007 and started getting ST in 2009 on a movers special. Since then I've called every year to get the Sunday Ticket discount thanks to you guys. Last year I paid around $85 for it, plus got a HD DVR receiver, but put me in a new 2 yr contract.
Called today, here are my results for anyone that is interested. I called today (Monday) because of some of the earlier comments about CSRs having more to give out early in the week. I went straight to retention dept by saying cancel service at the voice prompts. I called a couple of weeks ago and did not go straight to retention and did not get a great offer. Told them I would call back to cancel after deciding on an alternative provider.
I am out of contract, customer since 2010, with the choice xtra classic (68.99) package. Apparently I am grandfathered into this, and there are a few channel differences. I wasn't really aware of this, but it helped me out in a bit in getting what I got. Before the call I had an existing $10 and $6 monthly credit. Ended the call (about 1hr 15min) with an additional $8 month credit, one time $150 statement credit (declined free Home Media Center, turned into credit), free Sunday Ticket, with no contract extension.
I basically called to get my monthly bill down with free Sunday Ticket a nice bonus if I could get it. I began by stating I was going to switch to Dish because they are cheaper. I don't have any evidence to back this up, but I think throwing out the D word makes them much more willing to hand out the credits. They definitely at least appear to be more openly competitive with Dish than Uverse, Xfinity, specific cable companies, etc.
Do your homework about what you can get with Dish, or whoever. Run down the line items on your current bill and what you can get elsewhere as a new customer. I just used the details of the Dish online deal (Top 200), which for me, is basically a $9 difference between the packages and $25 in monthly credits (for first year on contract). I weighed this total against what I think being off a contract is worth, along with getting something like the ST for free. I didn't expect to get everything I wanted, but I did have a "number" which is my cash discount along with freebie(s).
The one piece of advice I will give that hasn't been mentioned already is be open to the questions about your channels and going down a package. If you start out with the possibility of dropping down a package that is an easy win for them and will lube them up. It helps to appear to be flexible in solving the problem (getting your bill down) and not just demanding free crap/discounts. You don't have to actually intend to do this.
When originally asked what channels I watched, I mentioned I was a sports fan so I watched NFLN, NHLN, NBA TV and that's why I picked the Top 200 package from Dish. The CSR brought up the Sunday Ticket at whatever the going rate was, I asked if there were any additional discounts on it, and came back with $99. Just say that you would really like it but that is just too much extra and you need to get your bill down. Save this for later.
When you get towards your number, ask them if they could (kindly) go over the differences between the package you are considering dropping down to and what you have now. Then go have a fake conversation with your wife, roommate, imaginary friend, or just sit there in awkward silence for 5 minutes comparing the channels, come back and tell them you can't live without X, Y, and Z channels. Doing some research and picking channels that the competitor has at their cheaper package helps. Now you've got a little bit more leverage to get another discount or something else free. It will feel like you have just gotten locked into a package and have to pay another $5 or whatever the difference is between the packages (even though you had no real intention of giving this up), on top of the price difference between your existing DTV package and what you can get from Dish.
Now pull out a final question that will put things over the top. For me, it was "You mentioned the Sunday Ticket earlier for $99, and we are still about $X a month away from Dish, can I get the Sunday Ticket for free this year and we can call it good?" Or leave it open ended, like "I'm almost where I would like to be with respect to what I can get from Dish...are there any other offers, discounts or rebates that you can offer me to stay with DTV"?
If you feel like you aren't getting anywhere, setup your termination a few weeks out to give yourself/them time to call back. Then play CSR roulette and try again.
I just called DirecTV, hit 0, and said cancel. I got on the phone with a very nice rep. I told her I was looking around trying to get the best deal and I told her that I've been a customer for years and I keep getting flyers in the mail saying that new subscribers are being given NFL Ticket for free. I also mentioned that Dish had a good deal right now. She told me to hold on and she'd see how she could help.
She offered NFL Ticket free. I thanked her a lot and then asked if that included the streaming too? She said it didn't but she'd check to see if she could give me that too. She did! She then gave me 3 months of showtime free.
I got free:
NFL Ticket Max
3 Months Showtime
She said I would be charged and then she would credit me the amount. I just saw online that the credit has already been applied and the NFL Ticket is listed in my account.
DTV Customer for 2 years, out of contract for past 2 months. Called and talked with rep. for an hour, hemmed and hawed since I've got a new baby and Dish is cheaper w/ free Hopper and free Red Zone and needed to save money. Ended up getting $20 off for 12 months, $8 off DVR for 12 months, and Sunday Ticket Max for free. Not bad to save $28 for a year plus Sunday Ticket Max for Free to be on phone for an hour
i called yesterday about it. went straight lined and said I am calling to find what the pricing is for ST this year. she told me it was the lowest price it has ever been - offered me 6 payments for a total of 189. I asked if she had a one time payment offer for a lower price she said sure - came back with 199. I laughed and she said oh that is not better.
I told her a fiend of mine got it for 199 and an instant credit of 199. she put me on hold for 30 seconds and came back and said I have a GREAT deal for you - 180 one time payment. I said I was looking for a deal like my neighbor got - she said 150. I told her I got it for 79 last year and that I had not called all year for any additional discounts so I could have another deal when it was ST time again. Her reponse was this is the lowest it has been in 10 years.
I thanked her for her time and asked her to cancel my autorenewal. Her tone then changed like I kicked her dog and she said fine then
I have been a customer for 8 years and the only deal I ever got was last year. upgraded receivers and ST for 79.
Oh well no football for me this year - guess I will have more time to kill deer.
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