i'm a bit upset, but it's kind of my fault for not reading thoroughly, my sister and i rent in the same building but different apartments, we both ordered, but her order got cancelled, and i have a feeling mine would be cancelled too. This sucks, we are not one household though, i know we live in the same building but we both rent different apartments. It took really like 3 hours before we got thru the site.
Just got this. Bad news is they shut down the offer. Good news is that for people like me that only made one order...seems like I should be good to go. Sounds like anyone with multiple orders from different mailing addresses and names should also be good:
Thank you for visiting our site.
Unfortunately, we have been forced to end our annual “SHARING_IS_CARING / BEST_DRESSED” promotion earlier than planned.
On the positive side, the response was fantastic and we were stoked to see almost 100,000 new visitors to our site during the first two days of the promotion. Orders have been shipping out of the warehouse since Monday afternoon and the thousands of you that placed orders will be receiving them in a few days. Thank you for your business and we are excited to have you as customers.
On the down side, we had almost 10,000 people place multiple orders, frequently a dozen or more, sometimes as many as 90. That clearly wasn’t our intention with this promotion, but these things happen.
In today’s socially connected world, great deals or promotions get reposted on blogs, facebook, deal sites or broadcast out on twitter. That’s great and we are an active part of that culture as well.
Unfortunately, some of the postings appear to have inadvertently cropped out the “one to a customer” portion of the promotional email message. I realize that this was probably accidental on the part of the re-posters and an honest mistake.
As a business, we are excited to show the world what we do. We offer the best brands, excellent customer service, free shipping, free returns and great prices. We are also highly active in philanthropy and in general try to do our best to create a great experience for every customer.
We also need to make the appropriate decisions and take action when something begins to go sideways. Today is one of those times.
In an effort to be fair to all (including us), but eliminate the unintended multiple uses, we have decided to honor one use per household or per customer name.
That means that if someone placed ten orders in their name, they will only be receiving one of them. It also means that if there were four orders placed with a single shipping address, that address will also only be receiving one of the orders.
We have had so many people that appear to be trying to game the system that we have to do something to mitigate the problem.
However, we still want to accomplish the original goal – to reward our loyal customers by allowing them to “hook up” their friends with a great deal.
If you don’t agree or would like to discuss it further, please send us an email and we will give you a call.
It may take us a day to get back to you (our phones are ringing off the hook), but we will get back in touch to everyone.
Thank you for the business and your patience and understanding.
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