I bought a ful 21" hybrid duffel bag at 8/4/2012. However, the reward did not show up. I called customer service, but was told that the 21" ful hybrid duffel bag was not included in the promotion. I am sure it was in the promotion and was described in the website. Any one kept the screen shot showing the 21" duffel bag qualifies this promotion? Could you please sent me the screen shot to email@example.com? Thanks very much.
I attached the list from 07/29 that I have to the WIKI. I do not see a 21" ful hybrid. There are six duffels in the duffel category: three are "ful 30" Hybrid Rolling Duffel" in blue, copper and dijon; one is a "ful Classic 30" Rolling Duffel"; and the other two are "ful Double Time 2 in 1 Rolling Upright with Detachable Backpack".
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