Forum Thread

Widi doesn't work on Samsung Chronos series 7 NP700Z3A

karrun 4,400 808 July 27, 2012 at 11:44 AM
Well I've had great luck getting help from people on this forum in the past, so I thought I would try again. Neither of the two other forums I've posted this issue on have been helpful, so here goes.

I am trying to get WiDI working on my daughter's laptop. According to Samsung, it is supported for her notebook. I have the Netgear Push2TV receiver. Here are her specs:
i5-2450 Processor
Intel Centrino N 6230 adapter
AMD Radeon HD6090M graphics

I downloaded the latest HD and display drivers, and the Intel Wireless Display software. I couldn't get the widi software to load, so I tried an earlier version. It did eventually load, but I got an error message about incompatability of my system. I also tried using switchable graphics for the widi program to set it to power save to use the Intel graphics GPU instead. This didn't work either. Anyone have any ideas?

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Joined Feb 2007
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#2
Double check the minimum specs and report back. Which OS version?

System Component Requirement
Processor ONE of the following:
Intel® Core™ i7: 640M; 660LM; 640LM; 620LM; 620M; 610E; 690UM; 680UM; 660UM; 640UM; 620UM; 660UE; 2710QE; 2820QM; 2720QM; 2635QM; 2630QM; 2657M; 2649M; 2629M; 2620M; 2617M; 2540M; 2520M; 2510E; 2640LM; 2620LM; 2630UM; 2610UM; 2530UM; 2920XM
Intel® Core™ i5: 580M; 560M; 540M; 520M; 480M; 460M; 450M; 430M; 580UM; 560UM; 540UM; 520UM; 470UM; 430UM; 2540M; 2520M; 2410M; 2537M
Intel® Core™ i3: 390M; 380M; 370M; 350M; 330M; 330E; 2310M
Graphics Intel® HD Graphics
Wireless ONE of the following:
Intel® Centrino® Wireless-N 1000, 1030
Intel® Centrino® Advanced-N 6200, 6205, or 6230
Intel® Centrino® Wireless-N + WiMAX 6150
Intel® Centrino® Advanced-N + WiMAX 6250
Intel® Centrino® Ultimate-N 6300
Software Intel® My WiFi Technology (Intel® MWT)2 and Intel® Wireless Display1 must be pre-installed and enabled.
OS Windows 7 64-bit*, Home Premium, Ultimate or Professional
Windows 7 32-bit*, Home Premium, Ultimate, Professional or Basic


Try this link....Steps 1 - 4
http://www.intel.com/support/wire...031109.htm

It is also recommended to restart the PC after each driver or software installation. Have to have it set to use Intel graphics.
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Last edited by boltman2007 July 27, 2012 at 02:21 PM
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#3
Quote from boltman2007 View Post :
Double check the minimum specs and report back. Which OS version?

System Component Requirement
Processor ONE of the following:
Intel(R) Core(TM) i7: 640M; 660LM; 640LM; 620LM; 620M; 610E; 690UM; 680UM; 660UM; 640UM; 620UM; 660UE; 2710QE; 2820QM; 2720QM; 2635QM; 2630QM; 2657M; 2649M; 2629M; 2620M; 2617M; 2540M; 2520M; 2510E; 2640LM; 2620LM; 2630UM; 2610UM; 2530UM; 2920XM
Intel(R) Core(TM) i5: 580M; 560M; 540M; 520M; 480M; 460M; 450M; 430M; 580UM; 560UM; 540UM; 520UM; 470UM; 430UM; 2540M; 2520M; 2410M; 2537M
Intel(R) Core(TM) i3: 390M; 380M; 370M; 350M; 330M; 330E; 2310M
Graphics Intel(R) HD Graphics
Wireless ONE of the following:
Intel(R) Centrino(R) Wireless-N 1000, 1030
Intel(R) Centrino(R) Advanced-N 6200, 6205, or 6230
Intel(R) Centrino(R) Wireless-N + WiMAX 6150
Intel(R) Centrino(R) Advanced-N + WiMAX 6250
Intel(R) Centrino(R) Ultimate-N 6300
Software Intel(R) My WiFi Technology (Intel(R) MWT)2 and Intel(R) Wireless Display1 must be pre-installed and enabled.
OS Windows 7 64-bit*, Home Premium, Ultimate or Professional
Windows 7 32-bit*, Home Premium, Ultimate, Professional or Basic


Try this link....Steps 1 - 4
http://www.intel.com/support/wireless/wtech/iwd/sb/CS-031109.htm

It is also recommended to restart the PC after each driver or software installation. Have to have it set to use Intel graphics.
Well, my processor is i5-2450M, which is not on your list. Yet Samsung clearly states that it is WiDi capable. looks like I need to have a discussion with Samsung if they are misrepresenting their laptops.
Operating SystemOperating SystemGenuine Windows(R) 7 Home Premium (64-bit)CPU/ ProcessorCPU/ ProcessorIntel(R) Core(TM) i5-2450M ProcessorCPU Clock Speed (Max.)2.45GHzCPU Cache3MBModelSeriesSeries 7Model NumberNP700Z3A-S03USDisplayScreen Size
14.0" Screen Size The diagonal measurement of a laptop screen, from corner to corner.





14.0"Resolution1600 x 900Brightness340 nitMemoryStandard System Memory8GBMemory TypeDDR3Max. System Memory8GBStorageHard Drive Capacity
750GB Hard Drive CapacityThe amount of storage, measured in gigabytes that the laptops non-volatile storage device for digital data can hold.





750GBGraphicsGraphics Chip
AMD Radeon(TM) HD6490M (PowerXpress)Specialized CPU - in cell phones, computers, game consoles - that offloads graphics from a processor.
\

AMD Radeon(TM) HD6490M (PowerXpress)Maximum Graphics Memory
Graphic Memory: 1GB GDDR5Storage that retrieves and modifies data in blocks, rather than individually, for optimal graphic performance.



Intel 802.11 abg/n
WiDi Yes
Wired Ethernet LAN
Gigabit Wired Ethernet LAN Wired connection standard that links a computer to Local Area Networks (LAN), often for internet access.



<
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Last edited by karrun July 27, 2012 at 02:48 PM
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#4
Well, not happy. Blatant misrepresentation of their product on Samsung's part;


Sinclair: Hi,thanks for reaching out to Samsung tech support. How can I help you today?

Visitor: I amtrying to find out if my samsung laptop that I recently purchased is capable ofWiDi

Sinclair: Iunderstand that you would like to the compatibility of your laptop with thewidi. Am I right?

Visitor: yes

Sinclair: May Iknow the model number?

Visitor: NP700Z3AH

Sinclair: Thankyou for the information.

Sinclair: Wouldyou mind being on hold for few minutes, while I work on the issue?

Visitor: OK

Sinclair: Thankyou.

Sinclair: Thankyou for holding.

Sinclair: I amsorry; your laptop do not support the widi feature.

Visitor: It saysit does on the specifications page on your website'

Sinclair: Thefeatures mentioned on the website are the general specifications andunfortunately only few laptops support the widi feature.

Visitor: http://www.samsung.com/us/computer/laptops/NP700Z3A-S03US-specs

Visitor: WiDi Yes

Visitor: This isfor my specific model number

Sinclair: I amsorry; I have gone through all our resources and your laptop model is notlisted in the compatible widi laptops list.

Visitor: I knowit's not, I found that out on the Intel website. Why does Samsung say it iscapable of Widi if it isn't?

Sinclair: Iapologize for the inconvenience caused.

Visitor: It ismore than inconvenience, it is misrepresentation of your product on your ownwebsite.

Sinclair: Thefeatures mentioned in the website are the general features under those serieslaptops and not all the laptops within the series supports them.

Visitor: That isnot true, as my specific model number is listed.

Sinclair: The only7 series laptop that supports widi is NP700Z5B-W01UB.

Visitor: Your webpage is not correct then

Visitor: I guessyou can't help me then.

Sinclair: I amsorry for that.

Sinclair: Is thereanything else I can help you with?

Visitor: No

Sinclair: Thankyou for chatting with us. If you have a minute, please click on the blue "Xclose" button to receive a transcript of your chat and fill out a brief surveyto help us serve you better. Have a wonderful day!
Follow Samsung Service on
Facebook [facebook.com], Twitter [twitter.com] and YouTube [youtube.com].

Sinclair: Have agreat day ahead!
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#5
That stinks... I'd try moving it up the ladder. Send them a screenshot of the details page.
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Quote from boltman2007 View Post :
That stinks... I'd try moving it up the ladder. Send them a screenshot of the details page.
Yup. Took screenshot of their spec page,as well as my chat transcript. You can be sure that Samsung America management will be getting a letter from me.
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