does anybody have any experience with serve locking your account with funds still on the account? i signed up with serve using this promotion and funded the account with an american express prepaid gift card. received the bonus and was left with a balance of $175 on the account. however they claimed that i used a credit card not registered to me even though those AMEX prepaid gift cards were purchased by my brother and registered to me. i tried to withdraw the money to my bank account but Serve cancelled the transfer and kept the funds in the account and locked it. Serve won't refund the money to my AMEX prepaid gift cards and AMEX prepaid gift card services can't do a charge back because they claim that it is not a credit card service and those AMEX prepaid gift cards should be treated like cash. i filed a claim with BBB but no one is really doing anything about it.
any advice or help to get this resolved would be greatly appreciated.
Last edited by titanmesh; 11-06-2012 at 03:36 AM..
I just started an account, added my debit card + 25.00 to my account and after 5 minutes I got $25. Then I verified my bank account (asked me user name/password for faster processing), took less than a minute and I was able to withdraw my $50 ;-). Now I just have to wait 2 days to see it on my bank account.
Just received an email from serve, stating that they have locked my account for my protection until I can verify my Social Security Number. I have been a customer for about 4 months and have a high balance on the account, which gives me great pause about using their services again. I am unable to contact them as their offices have closed for the weekend. Rest assured that I will be calling the verification's department the first thing on Monday morning.
As a warning to other SDer's out there contemplating on using this service as an emergency fund, I suggest searching elsewhere for that particular service as they have shown their true colors as a business.
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