Seriously UPS?

UPS has been really pissing me off lately, but today has gone a bit far. I give them a lot of business between stuff I buy online, stuff Chelsea buys, stuff I ship for Ebay. It'd be safe to say it's over $500 a year altogether.

I live in a large complex. Each building has two sections (Apts A,B,C,D and Apts E,F,G,H) with six floors each. I also happen to live on the 6th floor and there is no elevator. RIght now as many of you know, I happen to be home most of the day because I'm finishing my degree and doing a lot of Ebay selling. The way it is supposed to work in our building is that the driver will buzz your apartment to see if you are home and then they will bring the package to you. If you aren't home but they get buzzed in by another apartment in the building, they sometimes will drop the package in front of your door. I see packages in front of my neighbors doors on the 3rd and 4th floors all the time.

If they aren't let in by someone, or don't want to risk leaving it in front of your door, there is a management office right below our building that services the entire complex. We are lucky actually that their office is in our building, as some people quite a walk to get to it. The driver leaves a "Missed Delivery" note on your mailbox, and the building accepts the package and puts it into their mail room. They have specific hours (5:30-7:30pm) that you can ask for it.

Now, that is how it is supposed to work. The way it works for me has happened in a few different ways. Yesterday, I was home during the delivery, and they left a note on the mailbox and I had to get it from the package room. They never buzzed; and I had to bitch at the management office to get them to release my package at noon.

Another scenario is that I've been home, the driver buzzes, I let him in, and five minutes goes by and no one knocks on our door. I open the door, no package... and walk down the stairs and it is sitting on the first floor. At least I am home and I know it is there, but they don't feel like walking up the five flights of stairs. I'm sorry but this is NYC and a lot of people live in walkups. That is their job. If you don't want to have to walk up stairs, go work in the suburbs or find another job. I walk up those stairs a minimum of six times each day, it isn't a big deal.

If I'm not home, usually the note is on the mailbox and I get it from the package room. Not a big deal, that's how it is supposed to work.

Today is what really pissed me off. I came home and as I was going to walk up the stairs, I noticed my package sitting near the foot of the stairs in the garbage area. The bins in the picture are for recycling, but all bulk items (electronics, furniture, empty mailing boxes, etc.) goes to the left of them and our maint. staff takes them to the complex garbage site, usually twice each day.... luckily they hadn't done that, or my package would have been listed as "delivered" and it would have been in the trash. Any advice for effectively complaining to UPS about this?

This type of stuff happens all the time, I have waited one day specifically for a UPS delivery to be delivered. I even had my front door open with just the outer door closed, which you can see pretty much that some one is home. I was home all day and no buzz no knock, then to my surprised I see a note right on my door saying attempted delivery but no one home.... REALLY UPS??? I had to call them up and pick it up at their warehouse location at 8 pm after their truck finishes all the delivery. Terrible!

Have all deliveries sent to your office.

Quote from w3kn : Have all deliveries sent to your office.

I don't have an office. My home is my office. I'm home all day long.

Quote from kaybe : This type of stuff happens all the time, I have waited one day specifically for a UPS delivery to be delivered. I even had my front door open with just the outer door closed, which you can see pretty much that some one is home. I was home all day and no buzz no knock, then to my surprised I see a note right on my door saying attempted delivery but no one home.... REALLY UPS??? I had to call them up and pick it up at their warehouse location at 8 pm after their truck finishes all the delivery. Terrible!

Exactly!! That is typical lazy BS

I say you should PM BostonGirl.

I'm surprised that UPS would even expect their drivers to waste time walking up and down that many floors. If I was a UPS customer later on in that route I wouldn't want my delivery delayed because someone else chose to live somewhere that inconvenient. Places like that should just have one drop point and let the residents do the walking that they chose to accept when they moved in.

Quote from Iaaaiws : I'm surprised that UPS would even expect their drivers to waste time walking up and down that many floors. If I was a UPS customer later on in that route I wouldn't want my delivery delayed because someone else chose to live somewhere that inconvenient. Places like that should just have one drop point and let the residents do the walking that they chose to accept when they moved in.

In NYC this is figured in to the driver's schedule I'm sure. There are usually 4-6 UPS trucks parked within a couple blocks of us every day. Hell, our complex has 1200 apartments and they are ALL walkups; they must have a driver that is servicing just our complex.

Plus, many of us don't consider five flights of stairs to be inconvenient. It takes me all of 90 seconds and I'm not even out of breath at the top of the stairs -- and I'm a smoker. There is an 85 year old Irish lady that lives a floor below me and she goes up and down those stairs probably 2 or 3 times each day. You're telling me that a UPS driver, who is getting PAID to deliver the package that I PAID for door to door service for is in worse shape than her?? I've lived in houses where the distance to walk from the driveway to the front door took longer than 90 seconds.

Edit: Oh, and the other thing that drives me even more crazy about it is that 90% of the people who live in my building are gone during delivery hours because they are working. That means the driver gets to drop off most of the packages in the mail room all in one shot with a hand truck.

And you're missing the point of what happened today. I wasn't home and instead of putting it in the mail room, he dropped it in the garbage area.

u complain too much

if i worked ups for ur building id drop your package off in the dumpster next time

lol..... $500 a year is what you call lots of business you give them

i guess you dont tip either...

why you upset about them leaving your package near the trash, you go through the trash anyways ... maybe the ups guy knew to leave it where you like to look.
cause normally people don't go looking by the trash area when they enter or leave their home, unless they have a dumpster diving habit

Quote from stephenNYC : In NYC this is figured in to the driver's schedule I'm sure. There are usually 4-6 UPS trucks parked within a couple blocks of us every day. Hell, our complex has 1200 apartments and they are ALL walkups; they must have a driver that is servicing just our complex. Plus, many of us don't consider five flights of stairs to be inconvenient. It takes me all of 90 seconds and I'm not even out of breath at the top of the stairs -- and I'm a smoker. There is an 85 year old Irish lady that lives a floor below me and she goes up and down those stairs probably 2 or 3 times each day. You're telling me that a UPS driver, who is getting PAID to deliver the package that I PAID for door to door service for is in worse shape than her?? I've lived in houses where the distance to walk from the driveway to the front door took longer than 90 seconds. Edit: Oh, and the other thing that drives me even more crazy about it is that 90% of the people who live in my building are gone during delivery hours because they are working. That means the driver gets to drop off most of the packages in the mail room all in one shot with a hand truck. And you're missing the point of what happened today. I wasn't home and instead of putting it in the mail room, he dropped it in the garbage area.

Does your mail get delivered to your door?

I just think it would be a highly inefficient way to make use of a delivery driver. It doesn't have anything to do with laziness or being in shape. Although I imagine if the driver ended up with 20 large packages to go to the sixth floor on the same day it would be quite a workout.

Quote from Ryu-bom : why you upset about them leaving your package near the trash, you go through the trash anyways ... maybe the ups guy knew to leave it where you like to look. cause normally people don't go looking by the trash area when they enter or leave their home, unless they have a dumpster diving habit

Ahahaha. I thought you were joking until I looked closer at the title under his username and his signature. I lol'd so hard.

Call the UPS center closest to you and complain.

Quote from SweetStation : Ahahaha. I thought you were joking until I looked closer at the title under his username and his signature. I lol'd so hard.

Wait a dang minute, my hubby and I dumpster dived tonight for clean boxes, to make a template out of them behind a group of stores We found an Ulta Store with boxes they had just put out into the bin, that was almost completely full, and the boxes were perfect for our needs.

I don't think he is out of line for wanting UPS to do their job correctly; they are getting paid to deliver the packages to "his door"; if he is not home; then they leave a "delivery slip" on the door; and leave the package with the "office area". What is so difficult to understand about this I worked for a Company where we delivered to NYC all the time; and yes, the Driver's had to walk up many flights of stairs to make the deliveries. Their would have been hell raised; if the Company who ordered their supplies did not get them delivered to their offices; and instead they were left at the "desk" downstairs of these buildings. I completely understand his frustration at this. Anyone who has knowledge of NYC would understand this