Forum Thread

Frontier DSL Internet Service Wild Fluctuations in Internet Speed

audiokingman 5,996 936 August 12, 2012 at 11:01 AM
Unfortunately, I signed a 2-year contract a year ago for a triple play service that featured Frontier internet service.

The service was their "high speed" internet rated at 3MB/s download speed. I was ok with that.

Well, every morning from about 6am until about 1pm I do get between 2.5MB to just under 3MB download speed.

But, EVERY day after 1pm, it starts to slow down to where by 8pm-midnight it is only around .4MB to around .8MB download speed.
I can't watch any video content without it stopping and buffering every 10 seconds or so. Youtube, internet news videos, movie videoes through my Blu-Ray media player all cannot be watched at night without sever buffering constantly.

Any idea why this would be happening?
Also, would this be a reason to be able to get out of the 2-year contract if they are not providing the internet speeds that I am paying for?

30 Comments

1 2 3

Sign up for a Slickdeals account to remove this ad.

#2
Are you the only user of the DSL line?

Connect the test computer directly to the DSL modem with ethernet cable (remove the other network devices and the router in between) and do the Internet speed test once every hour within 24 hour period and take snapshot as well as use network traffic monitoring tools to monitor the traffic passing through the computer.

This way at least you can eliminate the possibility that someone borrows your wifi or puts the rootkit on your computer and use the network bandwidth.
Reply Helpful Comment? 0 0
#3
When it slows down, log in to your modem's web interface to see if your sync rate has changed to identify whether the problem is on your end or is just congestion / traffic shaping on their end.

Also please understand there's a big difference between bits (b) and bytes (B) there are 8 bits in a byte. Your ISP rates their connection in terms of bits not bytes. Speed information displayed in your browser as you down load a file will be given in bytes.

Read the terms of service carefully, there's probably some minimum speed they guarantee but it may be very slow.
Reply Helpful Comment? 0 0
Last edited by jkee August 13, 2012 at 12:32 PM
Joined Jul 2004
L9: Master
5,996 Posts
936 Reputation
Original Poster
#4
Quote from teetee1 View Post :
Are you the only user of the DSL line?

Connect the test computer directly to the DSL modem with ethernet cable (remove the other network devices and the router in between) and do the Internet speed test once every hour within 24 hour period and take snapshot as well as use network traffic monitoring tools to monitor the traffic passing through the computer.

This way at least you can eliminate the possibility that someone borrows your wifi or puts the rootkit on your computer and use the network bandwidth.
Yes, the only user on the DSL line.

The pc is directly connected to the modem/router.

I have been testing the speed in the morning, afternoon, and evening every day for the last week or so.
Reply Helpful Comment? 0 0
#5
Quote from audiokingman View Post :
Yes, the only user on the DSL line.

The pc is directly connected to the modem/router.

I have been testing the speed in the morning, afternoon, and evening every day for the last week or so.
Please post the speed test screenshots.
What's the speed plan? (3MB/s = 24Mbps - doesn't seem to be DSL speed).
Reply Helpful Comment? 0 0
Joined Jul 2004
L9: Master
5,996 Posts
936 Reputation
Original Poster
#6
Quote from teetee1 View Post :
Please post the speed test screenshots.
What's the speed plan? (3MB/s = 24Mbps - doesn't seem to be DSL speed).
Here is an excel file with my speed checked on different days and different times.
I just checked it this morning again. I am in the Eastern Time Zone, so the times shown are actually 4 hours ahead (12:27 GMT is actually 8:27am for me).

See what you think....
Reply Helpful Comment? 0 0
#7
How many networked device do you have? Did you disconnect all and only leave the test computer connected directly to the modem when you did the speed test?

Are you on 3Mbps/786kbps plan?

From the test data, by sorting the upload speed, the general trend does look like whenever the upload speed is slow, the DL speed is slow. There are also some discrepancies like

0 8/9/2012 1:11 GMT 0.87 0.71 111 Columbus, OH 100
while other entries showed ~2.8Mbps DL speed while the UL speed was ~0.71kbps

Do you use landline phone? Are they properly filtered?

I would post the question to the related supporting forums on dslreport and see what others think before I call (and wait for a long time on the line) the company to have them send out tech personnel.
Reply Helpful Comment? 0 0
Joined Jul 2004
L9: Master
5,996 Posts
936 Reputation
Original Poster
#8
Quote from teetee1 View Post :
How many networked device do you have? Did you disconnect all and only leave the test computer connected directly to the modem when you did the speed test?

Are you on 3Mbps/786kbps plan?

From the test data, by sorting the upload speed, the general trend does look like whenever the upload speed is slow, the DL speed is slow. There are also some discrepancies like

0 8/9/2012 1:11 GMT 0.87 0.71 111 Columbus, OH 100
while other entries showed ~2.8Mbps DL speed while the UL speed was ~0.71kbps

Do you use landline phone? Are they properly filtered?

I would post the question to the related supporting forums on dslreport and see what others think before I call (and wait for a long time on the line) the company to have them send out tech personnel.
I only have 1 device on the network.

Yes, I have Frontier's 3Mbps/786kbps "High Speed" plan.

Most of the time, the upload speed does not fluctuate much. Just the download speed.

Yes, I use Frontiers landline phone and all have filters.

Their technicians have been to my house several times now with no solution as of yet.
Reply Helpful Comment? 0 0

Sign up for a Slickdeals account to remove this ad.

#9
Login to your modem and check the sync rates when it's getting slow. It's the only thing your ISP guarantees or will take any action over.

There are many other things that effect the actual bandwidth you get to the internet, sometimes there are other bottlenecks on the ISP side that you can't control and they usually won't admit to.

I'll say it again check you sync rates not what some speed test website says.
Reply Helpful Comment? 0 0
#10
this is what i would do if I had your problem......

during the times when your internet is slow, log into your router configuration and see what the actual speed the router is reporting, you can do this by opening up your browser and typing http://198.162.1.1 or http://198.162.0.1, whichever works.

you should see something like this:
Broadband Connection
Internet Status:
Connected
DSL Link:
Connected
Speed(Down/Up)
1792 Kbps / 448 Kbps
Connection Type:
Routed Bridge


if the reported speed is way off from what you normally get during the daytime, then there is something wrong with your setup or dsl line.

in your router settings (advanced diagnostics), you can look at your transciever settings to see if there is an issue with a line:

Transceiver Information Down Stream Path Up Stream Path
DSL Speed (Kbits/Sec) 1792 448
Margin (dB) 7.1 10.0
Line Attenuation (dB) 63.5 31.5
Transmit Power (dBm) 16.7 11.9

i believe you want a margin (db) under 10 and line attenuation under something, i forget. if these do not meet the thresholds, then you have a phone line that is either noisy or has a lot of interference which will cause issues.

but if all those are ok, then I would start looking at what is stealing your bandwidth, are you subscribed into any backup services that are constantly uploading your stuff? that can cause huge bandwidth issues. Or worse, you have a virus that is downloading data from your hd.
That's where I would start.... hope it helps
Reply Helpful Comment? 0 0
Joined Aug 2005
L10: Grand Master
12,662 Posts
4,824 Reputation
Pro
#11
The above suggestions are really good, to make sure your network is clean (No neighbors stealing service), free of infection, nothing is uploading etc. After that Have you called your ISP? It sounds like you have some problems that are network/connection related. With DSL you should not see a massive decrease in speed as more people get on, since you have more of a private line, vs cable which is shared. Most ISP will come out and take a look once you go through basic diagnostics with their techs over the phone.
Reply Helpful Comment? 0 0
Vague questions receive vague answers . . . . . .
Joined Jul 2004
L9: Master
5,996 Posts
936 Reputation
Original Poster
#12
Quote from LiquidRetro View Post :
The above suggestions are really good, to make sure your network is clean (No neighbors stealing service), free of infection, nothing is uploading etc. After that Have you called your ISP? It sounds like you have some problems that are network/connection related. With DSL you should not see a massive decrease in speed as more people get on, since you have more of a private line, vs cable which is shared. Most ISP will come out and take a look once you go through basic diagnostics with their techs over the phone.
Yes, as per an above post:

"Their technicians have been to my house several times now with no solution as of yet."
Reply Helpful Comment? 0 0
Joined Apr 2004
A P O C R Y P H A
2,451 Posts
1,095 Reputation
#13
May I request you post the make and model of both your router and modem please?

Example "Linksys WRT54G"
Reply Helpful Comment? 0 0
Quote from kakomu View Post :
it only takes one moron to install exploits and viruses on a computer and a Mac doesn't make one smarter.
Joined Jul 2004
L9: Master
5,996 Posts
936 Reputation
Original Poster
#14
Quote from Aitrus View Post :
May I request you post the make and model of both your router and modem please?

Example "Linksys WRT54G"
Westell 7500
Reply Helpful Comment? 0 0
Joined Jul 2004
L9: Master
5,996 Posts
936 Reputation
Original Poster
#15
Quote from koby333 View Post :
this is what i would do if I had your problem......

during the times when your internet is slow, log into your router configuration and see what the actual speed the router is reporting, you can do this by opening up your browser and typing http://198.162.1.1 or http://198.162.0.1, whichever works.
It asks for a username and password. Is there a default user and password?
Reply Helpful Comment? 0 0
Page 1 of 3
1 2 3
Join the Conversation
Add a Comment
 
Copyright 1999 - 2016. Slickdeals, LLC. All Rights Reserved. Copyright / Infringement Policy  •  Privacy Policy  •  Terms of Service  •  Acceptable Use Policy (Rules)  •  Interest-Based Ads
Link Copied to Clipboard