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Crest Intensive Whitestrip Money Back Guarantee problem?

w00pidyd00 147 87 August 16, 2012 at 12:59 AM
I purchased the whitestrips around July 1st.. called the money back guarantee number on the back and sent out everything they needed a little after a week of purchase since I wasn't satisfied with my results. Definitely not worth $60. I've whitened my teeth before and these were the worst whitestrips I've used (super painful and sucked at whitening). Anyway, I got my rebate back with them saying DECLINED because I didn't purchase in the specified time period. The box says I have to send out my rebate within 60 days if i'm not satisfied.. Which I did. I'm so irritated with them. I did another rebate with them about two years ago (last rebate I did).. one of those purchase $50 and get $10 back or whatever.. I actually purchased over $70 worth of things and included the receipt and sent it back declined saying I didn't purchase $50 worth of items when I did. Irritated.

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Joined Aug 2008
L99: Slicker than Ice
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#2
small claims court?
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Joined Jul 2007
L10: Grand Master
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#3
P&G has been bad on rebates lately. Call their CS and explain the situation. I did P&G rebate requiring $50 and it was sent back saying didnt meet that even though my receipts showed $55. I called, and they corrected their error and i got the $$ back.
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#4
If you can't get them to correct this by phone, file a complaint with the Better Business Bureau www.bbb.org Usually companies are quick to respond when a complaint is filed.
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#5
Quote from hba123 View Post :
P&G has been bad on rebates lately. Call their CS and explain the situation. I did P&G rebate requiring $50 and it was sent back saying didnt meet that even though my receipts showed $55. I called, and they corrected their error and i got the $$ back.
That is so true. P&G messes up most all of my rebates now due to using walgreens or cvs reward dollars. The other day I received back 98 cents for a rebate that was supposed to be $19.99.
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#6
Just call them, I am sure they will correct the mistake. If the rep your speaking to doesn't help ask to speak to a supervisor or manager.
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#7
Does anyone have the address for the satisfaction guarantee?
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Joined May 2010
L3: Novice
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Original Poster
#8
Luna - I don't have the address but just call the number on the back of the box and they'll give it to you.

Everyone else - I wrote them and explained the situation... and they sent the $ they owed to me back. I prob. won't be doing any more p&g rebates since I don't trust them.
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