You might find it helpful to check some of the comments on Newegg related to ibuypower systems. I was thinking about buying one awhile back but wasn't really familiar with the company so I held off. After, I started regularly reading some of the reviews on Newegg, and felt kind of happy that I didn't get one of their systems. Seems like a fairly high percentage of people have difficulties with their product right out of the box. Just glancing at some of the Best Buy reviews started to see more of the same. Always hard to tell with these reviews, though. But I don't personally know a single person that owns one of these, and so the reviews are all I can go on.
I have purchased a desktop computer from ibuypower directly, it was custom made by me and then it took them 2-3 weeks to build it then ship it. This was 3 years ago. It is absolutely fantastic stuff, good customer service, everything is great BUT! the *price* it is VERY expensive to go through ibuypower, a $1000 computer on the website, you could make yourself for ~$600... So that is just my 2 cents, if you like the price and are happy to pay it, then do it and you will not be un-happy
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