Forum Thread

Get "Not Responding" message in all programs when trying to print (HELP!!)

Joe Davola 8,209 11,127 August 22, 2012 at 04:50 PM
I have Windows Ultimate 64-bit and a Canon MG5220 printer (with the most recent drivers) and I can't seem to print anything. For example, if I open a Word doc or PDF, they open fine, but when I go to print, it just freezes. Then when I check Task Manager it says Word, Adobe or NitroPDF are Not Responding. Then when I stop the programs and try to print, the same thing happens again.

As mentioned, the printer drivers are up to date, all Windows Updates are installed and I tried rebooting several times with no luck.

Any suggestions or advice? Reps will be provided. nod

8 Comments

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#2
Can you print a test page with nothing else open? Was it printing before?
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#3
One guess...

Go to services and be sure the Print Spooler is Started/running..
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#4
Thanks. Repped. Test page prints fine. Printed fine before. BTW I don't recall installing anything recently.
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#5
Quote from U-Turn View Post :
One guess...

Go to services and be sure the Print Spooler is Started/running..
Thanks. Repped. Spooler is on Started and Automatic and I restarted it and have the same issue.
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#6
See if you can create a notepad .txt file and print it then maybe delete the printer from devices and let it install basic drivers....if necessary uninstall printer software and re-install..
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#7
assign a different default printer in control panel or printers and devices management window and see if that gives you the print window in the apps instead of freezing the computer.
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#8
Quote from repitall View Post :
See if you can create a notepad .txt file and print it then maybe delete the printer from devices and let it install basic drivers....if necessary uninstall printer software and re-install..
.
Iagree Beat me to it but reads like the software for the printer, whether it be a software suite or a basic driver, is choking up when a print job is sent that is over a certain size.

Also check the Canon website for the latest drivers for your printer.
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Joined Aug 2005
My first name is Crazy
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#9
Quote from repitall View Post :
See if you can create a notepad .txt file and print it then maybe delete the printer from devices and let it install basic drivers....if necessary uninstall printer software and re-install..
Quote from teetee1 View Post :
assign a different default printer in control panel or printers and devices management window and see if that gives you the print window in the apps instead of freezing the computer.
Quote from menace33 View Post :
.
Iagree Beat me to it but reads like the software for the printer, whether it be a software suite or a basic driver, is choking up when a print job is sent that is over a certain size.

Also check the Canon website for the latest drivers for your printer.
Thanks. everyone! Repped you all. I'll try those things when I get home tonight. Although I know the drivers are up to date and haven't been updated since 2010.
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