Ok I finally got my refund on the credit card. Google Offers didn't handle this one very well, but obviously wasn't totally their fault. But "customer request to cancel" is B.S. when we all know it was the merchant who did it. They explained that later but don't add insult to injury to begin with.
I just got off the phone with a Google Offers Supervisor. G.O. told me most likely magazines.com was not able to handle the volume of requests. I was also sent the email below.
I am so sorry for this disappointing experience. I can assure you that
this type of thing does not occur frequently. Magazines.com was unable to
support the offer, so we had to refund your voucher since they wouldn't be
able to honor it. This was purely a technical issue.
We really appreciate hearing your feedback and I've passed this on to my
team, including the Account Manager who worked with Magazines.com.
Additionally, I've spoken with our Engineering team about the confusing
messaging, "customer request to cancel".
Please let me know if there is anything else I can assist you with or if I
can try to answer any other questions. Again, I apologize for this
frustrating experience and any inconvenience it may have caused.
The Google Offers Team
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