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Walgreens Balance Rewards Program - Experiences, Discussion, How-Tos

WBBell 10,798 September 6, 2012 at 03:16 PM More Walgreens Deals
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It seemed like we needed a thread just to talk about all the questions, hints, gotchas, and so forth that will inevitably arise with the nationwide rollout of "The Card".

Post 'em here! Big Grin

I'll kick it off. It looks like the "Earn 10 points for every $1 spent" from the test market has been left out of the nationwide program ??

Community Wiki

Last Edited by dodgeball November 17, 2014 at 04:37 PM
Walgreens Balance Rewards Program phone number: 1-855-225-9225

Balance Rewards Terms and Conditions [walgreens.com]

Balance Rewards FAQ [walgreens.com]

Earning Points:
- Receive points on certain promoted items
- Receive 500 points per Rx filled
- Receive 20 points for every mile walked/run under the Walk/Run with Walgreens program and 20 points per daily weigh-in. (Walgreens defines 1 mile as 2,000 steps; max 1000 points/month); Limit 20 points per mile, 1,000 points per month. Limit 20 points per log, one log per day.
- Occasionally, there is a promo for overall spend (i.e., Spend $75 get 10,000 points)

Card:
- If you sign up on the website, you will not automatically be sent a card.
- A physical card is not required, though it will probably make your transactions go faster.
- If you do not have a card, then you will use your phone number.
- Pick up a card at any store and they can link the card to your account.

Availability of Points:
- Points are credited immediately and you can use them on your next transaction - unless the system is “Offline” - but Offline has not been reported since launch week.

Redeeming Rewards:
- After any transaction, tell the cashier you want to redeem points. You will then make a selection on the PIN pad. The value is credited to your transaction instantly.
- Redemption Value is like cash; it does not reduce your sales tax; however it can be used to pay the sales tax.
- Official Point redemption Levels: 5000 ($5), 10000 ($10), 18000 ($20), 30000 ($35), 40000 ($50). These levels will appear on the pin-pad.
- Semi-official: 1000 ($1), 2000 ($2), 3000 ($3). These choices are not available on the pin pad. The cashier will have to press Redeem Points on the screen.

Other items of interest:
- Card is required to get the sale prices. In-Ad Coupons (also known as IVC) will require both card and coupon.
- Points offers are apparently unlimited unless stated in the ad.
- Register Reward program is unchanged for now. Card is not required to get RR or redeem RR, but is required to get any sale price.
- If an offer says buy X get Y points, you can buy multiple X in the same transaction and get multiple Y points.
- If an offer says buy X or more, get Y points, then you will only get Y points no matter how many X you buy. (But, some exceptions have been reported.)
- The periodic $/$$ coupons ($5 off $25, $10 off $35) will affect proportionally "buy $X get Y points" deals.
- Adding items to cart on walgreens.com is a very handy way to evaluate how many points you will receive for any given items.

Restrictions and other worries:
- Using any amount of points value or store credit card (W card) to pay means no points earned for any items in your ENTIRE transaction.*
- Card can be scanned about 20 times per day. Beyond that will require a manager override.
- Points can't be earned on the standard list of excluded items (alcohol; dairy; tobacco; stamps; phone/prepaid cards; etc.)
- Points can’t be spent on the same standard list of excluded items, including prescriptions
- No points on prescriptions in AR, NJ, NY; instead you get 10 points per $1 spent on certain OTC medications
- Returning items will result in deduction of any points awarded for that item.
- Returning items that were part of a Buy $X get Y points type deal, even if only one small item, will cause all Y points to be deducted.
- System will not allow points to be used to purchase gift card.
- Account must have activity every 6 months or all points are forfeited; a $.10 filler item purchase will preserve points balance. Points and rewards expire three years after they are earned or if an account has been inactive for 6 months.
* Exception: In Dec 2012, there was a deal where you earned 2500 if you spent 10000. This was a specific exception to the rule that was promoted in the store.

Program features that have been eliminated or changed:
- The Test Market program offered 10 points for every dollar spent. This feature was removed from the national program.
- The Test Market offered deals of the form "Receive 10x Bonus Points" on certain items. This went away too.
- The Test Market had a catalog of prizes for which you could redeem your points. This was also removed.
- The Test Market had a feature called a "Clipless Coupon". This was a nice feature where you got the IVC prices without needing to present the IVC. Also gone.
- The National Program, at launch, had a feature where you could redeem more points value than your amount due. For instance, you can redeem $20 worth of points on a $19.93 transaction and eat the seven cents. This was handy in some scenarios. This feature was removed in 5/2013.

To sign up online:
Link [walgreens.com]
- Can use phone number provided during signup at register

Missed points:
- If you forgot to scan your card, login to the walgreens site and enter them there. You supply the RFN# from your receipt. For amount you should supply TOTAL + MFG COUPON SAVINGS.
- Manager can scan a 500 point bar code to make up for missing transaction points.

408 Comments

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#3
yeah, it seems that there are only promotional points now and not anything tied directly to the end spending total.
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Full Time RA / Part WAGs
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#4
Yeah, don't worry too much about not having that "feature"...you aren't missing much as concerns a typical SD'er. It only counted totals after ALL coupons (WAG's, manu's, RR's) and only for the whole dollar. So any transaction of 99 cents or less (which is like 99.9% of my transactions) I got zero points. My main point accumulation was via the bonus point offers but only if it listed specific point amounts. Any items that said like 10X or 50X bonus points, I would also get zero points because anything times zero is still zero. I assume those are also no longer going to be a part of the new program which is a good thing.
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#5
if you're in ar, nj, or ny where pts cannot be earned on rx, you get 10 pts(1 cent)/$1 spent on non-prescription vitamin or cough, cold, pain or sleep medication. whoopee. Roll Eyes (Sarcastic)
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#6
It appears the mods have un-merged the HD thread from this one. If anyone is interested, please go look in HD. A few posts that appeared here were mistakenly put into the HD thread, but I didn't see anything lost that has not already been discussed here.
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#7
I had just posted this ... so I will repost.

I called the Balance Rewards hotline number and asked this question.

It appears the ability to earn reward points on multiple transactions depends upon the type of deal - WEEKLY vs. MONTHLY

You can repeat balance reward transactions on the same card as long as they are WEEKLY deals. In other words, you can keep accruing points on weekly balance reward promotions in back-to-back transactions. However, you can only complete a MONTHLY reward transaction once per card. If you complete back-to-back transactions on a monthly item, you will only earn one set of points. Any following transactions will not earn additional points.

I asked how you can tell monthly from weekly promotions, she said they will be labeled as such in the ad or on the shelf tag.

HTH
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#8
Quote from 1217topher View Post :
Snipped

HTH
That does help. Hope my stores get better about shelf-tagging.

I guess we shouldn't sign up online now and wait to find them instore.
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#9
And one of my favorite store managers made it very clear to me that you can NOT receive points on items when you pay with rewards points. For example, if you cash in points for $5 worth of store credit, you will not earn any points on items purchased with that $5 of credit. To some extent, this will prevent rolling.
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#10
I'm in TN and just wanted to add that I received 1,000 points on today for filling two prescriptions. The reason for this is because I signed up for the balance rewards online and then refilled my RX the next day...the pharmacist noticed the Balance Rewards icon at the top of my RX and asked me to enter my number. He explained to me that I would get 500 points for each RX filled and wanted me to make the cashiers aware going forward that I have signed up so that I can enter my number. Their store has a quota of 50 sign ups a day after the launch date. With that being said, if you have prescriptions to fill this week, be sure to get those points! Smilie
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#11
...........
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#12
Quote from mosave96 View Post :
I'm in TN and just wanted to add that I received 1,000 points on today for filling two prescriptions. The reason for this is because I signed up for the balance rewards online and then refilled my RX the next day...the pharmacist noticed the Balance Rewards icon at the top of my RX and asked me to enter my number. He explained to me that I would get 500 points for each RX filled and wanted me to make the cashiers aware going forward that I have signed up so that I can enter my number. Their store has a quota of 50 sign ups a day after the launch date. With that being said, if you have prescriptions to fill this week, be sure to get those points! Smilie

Wow. I signed up online several days ago when I first saw it. Glad you said something because I need to pick up a prescription today. What number do you use? I don't have a card yet.
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#13
Quote from knitten2000 View Post :
Wow. I signed up online several days ago when I first saw it. Glad you said something because I need to pick up a prescription today. What number do you use? I don't have a card yet.
I used my cell phone number, which is the one that I entered when signing up. I'm still waiting on my card as well!
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#14
from the wiki:
Lingering Questions:
- It’s not clear if the card is required to receive RR offers.

Since the primary purpose of this program is to make money for Walgreens, why wouldn't the card not be required to receive RR offers, or at least the sales price that makes the RR offer attractive?

Very few RR deals are doable without a sale price.

You'll only get the sales price if you have a card scanned. No card, no sales price. Imagine how many people will say they don't want a card - they won't get the sales price, and the difference will go to Walgreens. Presently, there's a lot of this when the 7 day ad coupon or IVC don't get scanned, but nothing compared to the people that won't want to sign up for the card, forget the card and don't want to give telephone number, etc. I wouldn't expect the cashiers to have a "house card" to scan, since there's too much profit to be made for non-card scanning transactions.
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#15
Point Redemption:
My concern is as follows - The better redemption bonus is at 40000 pts = 50.00
Do we need to redeem the entire 50.00 in the same transaction?

Lets say you have 40000 pts and only spend 15.00 of that.. now that your total is lower then 40000 pts are you back down to the lesser value of 1000=1.00 instead of 1000=1.25?

In the terms of service it says that we cannot earn points on the products purchased with redeemed points and that we can not buy gift cards with redemption points... so its going to be difficult to find something to redeem points on especially 50.00 in one transaction.
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