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Walgreens Balance Rewards Program - Experiences, Discussion, How-Tos

WBBell 6,042 12,606 September 6, 2012 at 03:16 PM More Walgreens Deals
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Last Edited by WBBell September 6, 2012 at 03:17 PM
It seemed like we needed a thread just to talk about all the questions, hints, gotchas, and so forth that will inevitably arise with the nationwide rollout of "The Card".

Post 'em here! Big Grin

I'll kick it off. It looks like the "Earn 10 points for every $1 spent" from the test market has been left out of the nationwide program ??

Community Wiki

Last Edited by dodgeball November 17, 2014 at 04:37 PM
Walgreens Balance Rewards Program phone number: 1-855-225-9225

Balance Rewards Terms and Conditions [walgreens.com]

Balance Rewards FAQ [walgreens.com]

Earning Points:
- Receive points on certain promoted items
- Receive 500 points per Rx filled
- Receive 20 points for every mile walked/run under the Walk/Run with Walgreens program and 20 points per daily weigh-in. (Walgreens defines 1 mile as 2,000 steps; max 1000 points/month); Limit 20 points per mile, 1,000 points per month. Limit 20 points per log, one log per day.
- Occasionally, there is a promo for overall spend (i.e., Spend $75 get 10,000 points)

Card:
- If you sign up on the website, you will not automatically be sent a card.
- A physical card is not required, though it will probably make your transactions go faster.
- If you do not have a card, then you will use your phone number.
- Pick up a card at any store and they can link the card to your account.

Availability of Points:
- Points are credited immediately and you can use them on your next transaction - unless the system is "Offline" - but Offline has not been reported since launch week.

Redeeming Rewards:
- After any transaction, tell the cashier you want to redeem points. You will then make a selection on the PIN pad. The value is credited to your transaction instantly.
- Redemption Value is like cash; it does not reduce your sales tax; however it can be used to pay the sales tax.
- Official Point redemption Levels: 5000 ($5), 10000 ($10), 18000 ($20), 30000 ($35), 40000 ($50). These levels will appear on the pin-pad.
- Semi-official: 1000 ($1), 2000 ($2), 3000 ($3). These choices are not available on the pin pad. The cashier will have to press Redeem Points on the screen.

Other items of interest:
- Card is required to get the sale prices. In-Ad Coupons (also known as IVC) will require both card and coupon.
- Points offers are apparently unlimited unless stated in the ad.
- Register Reward program is unchanged for now. Card is not required to get RR or redeem RR, but is required to get any sale price.
- If an offer says buy X get Y points, you can buy multiple X in the same transaction and get multiple Y points.
- If an offer says buy X or more, get Y points, then you will only get Y points no matter how many X you buy. (But, some exceptions have been reported.)
- The periodic $/$$ coupons ($5 off $25, $10 off $35) will affect proportionally "buy $X get Y points" deals.
- Adding items to cart on walgreens.com is a very handy way to evaluate how many points you will receive for any given items.

Restrictions and other worries:
- Using any amount of points value or store credit card (W card) to pay means no points earned for any items in your ENTIRE transaction.*
- Card can be scanned about 20 times per day. Beyond that will require a manager override.
- Points can't be earned on the standard list of excluded items (alcohol; dairy; tobacco; stamps; phone/prepaid cards; etc.)
- Points can't be spent on the same standard list of excluded items, including prescriptions
- No points on prescriptions in AR, NJ, NY; instead you get 10 points per $1 spent on certain OTC medications
- Returning items will result in deduction of any points awarded for that item.
- Returning items that were part of a Buy $X get Y points type deal, even if only one small item, will cause all Y points to be deducted.
- System will not allow points to be used to purchase gift card.
- Account must have activity every 6 months or all points are forfeited; a $.10 filler item purchase will preserve points balance. Points and rewards expire three years after they are earned or if an account has been inactive for 6 months.
* Exception: In Dec 2012, there was a deal where you earned 2500 if you spent 10000. This was a specific exception to the rule that was promoted in the store.

Program features that have been eliminated or changed:
- The Test Market program offered 10 points for every dollar spent. This feature was removed from the national program.
- The Test Market offered deals of the form "Receive 10x Bonus Points" on certain items. This went away too.
- The Test Market had a catalog of prizes for which you could redeem your points. This was also removed.
- The Test Market had a feature called a "Clipless Coupon". This was a nice feature where you got the IVC prices without needing to present the IVC. Also gone.
- The National Program, at launch, had a feature where you could redeem more points value than your amount due. For instance, you can redeem $20 worth of points on a $19.93 transaction and eat the seven cents. This was handy in some scenarios. This feature was removed in 5/2013.

To sign up online:
Link [walgreens.com]
- Can use phone number provided during signup at register

Missed points:
- If you forgot to scan your card, login to the walgreens site and enter them there. You supply the RFN# from your receipt. For amount you should supply TOTAL + MFG COUPON SAVINGS.
- Manager can scan a 500 point bar code to make up for missing transaction points.

412 Comments

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Joined Jun 2012
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#226
I've read about some people having more than once Balance Rewards card, and was wondering what the advantage to this is. Since deals don't (yet) seem to have a limit per card, is there something I am missing?
I can be incredibly, amazingly dim sometimes, but I've been thinking about this for a week now and still can't figure it out! Stick Out Tongue
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Looking for: Tearpad exchange buddies, Boca burger coupons (do these even exist?!), $2 Revlon CVS, $4/20 CVS. Can print from 8-10 computers, just ask! Smilie
#227
Quote from NicholeNJ View Post :
I've read about some people having more than once Balance Rewards card, and was wondering what the advantage to this is. Since deals don't (yet) seem to have a limit per card, is there something I am missing?
I can be incredibly, amazingly dim sometimes, but I've been thinking about this for a week now and still can't figure it out! Stick Out Tongue
There's a limit of how many transactions you can do per day with the card. In my experience, it's been 20 per day for me. I like to do more than 20 transactions per day sometimes, so I have 4 cards.laugh out loud
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#228
Quote from chasingdealz View Post :
There's a limit of how many transactions you can do per day with the card. In my experience, it's been 20 per day for me. I like to do more than 20 transactions per day sometimes, so I have 4 cards.laugh out loud
GOTCHA. I'm not a big Wags shopper, so that was the part that wasn't obvious to me. My store is REALLY great about multiple transactions though - the first question they always ask is, "is this all together?" - so maybe I should start looking more closely!
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#229
My wife entered our home phone number (registered in my name) for the Balance card sign-up. The PoS showed her my name, address and DoB. WTF!!

Where did Walgreens get all my personal info? And, why is it available for anyone to see who bothers to enter my phone number? And, why is the cashier able to look at all this information? Sounds like any Walgreens employee and customer can easily access this information.

Anyone complained to FTC, State AG office yet?
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#230
Have you ever filled a prescription at Wag?
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woot
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#231
Same thing happened to my Mom...but then she remembered that Dad joined the pharmacy club thing hence they had all his information.
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BOX TOPS or Labels for Education? Smilie
Joined Jul 2008
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#232
Wags aside, most of our personal info is already out "there" anyway. I'm not happy about it either, just stating a fact.

A couple of years ago we had a friend that worked for Homeland Security and I was shocked ... SHOCKED!!!!... at the amount of personal information he had access to on his computer. Everything from name, DOB, relatives, former addresses, right down to every penny in every bank account the person had their name on.
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Some people need a sympathetic pat on the head ... with a hammer.

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#233
Quote from mkmattingly View Post :
Personally, I like a little bit of a high hurdle to entry and this rewards program is one more hurdle to entry in the coupon world. When the deals are too simple, and too easy, stock disappears. When it takes a bit of logic, some hard work, some reading skills, the experts win out.

Also, besides the DD on Saturday, the other big advantage that I don't think people are thinking enough about is the fact you don't need fillers to use points. When you do enough transactions, that can be HUGE! That can easily save you 25 to 50 cents a transaction, if not more. Multiply that by 20 or 30, and soon enough, you're talking serious money.
What I don't get with all this is what people are using to pay for the points deals. There aren't too many RR deals to roll back and forth with the points especially going forward. I don't see why anyone would put out actual cash to keep this going unless you resell. Am I missing something?

I don't mind the high hurdle if there is actually some payout somewhere. All I'm seeing is turning RRs into points and if, and ONLY if, Wags decides to offer some RRs are they worth anything. Otherwise they waste my time, logic, and coupons for points to buy some overpriced item that I can get at either of the other drugstores with less effort.

I am trying to keep an open mind, so any tips here or by PM would be appreciated. I can only see irritations or problems with this new program.
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#234
this program is made for the casual shopper... you know the ones who drop $60 at wags every week on a bag of stuff

not for you and I
And yes, it is as frustrating as hell
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"You cannot believe all the quotes you read on the internet, due to the sources often being hard to verify" - Abraham Lincoln



found [google.com] my $.02 coupon,
so I can give my opinion without any oop Big Grin
#235
Have avoided Wags since this balance system started. Bought 3 listerine - got 5000 pts and 4 RR. Can I do this transaction again and redeem the 5000 pts? Will I still get another 4RR and 5000 pts? TIA
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#236
Quote from cobini View Post :
Have avoided Wags since this balance system started. Bought 3 listerine - got 5000 pts and 4 RR. Can I do this transaction again and redeem the 5000 pts? Will I still get another 4RR and 5000 pts? TIA
The wiki has your answer
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#237
Quote from sjsd View Post :
My wife entered our home phone number (registered in my name) for the Balance card sign-up. The PoS showed her my name, address and DoB. WTF!!

Where did Walgreens get all my personal info? And, why is it available for anyone to see who bothers to enter my phone number? And, why is the cashier able to look at all this information? Sounds like any Walgreens employee and customer can easily access this information.

Anyone complained to FTC, State AG office yet?
I found a site (and I'm sure there are tons) where I put in the name of a person and their approx location. They gave me address, phone, year of birth, and associated family members, #years at that addy, etc. I know so much 'personal' data is now public domain, and those aggregating sites take it all to the next level.
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Joined Jul 2008
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#238
This maybe obvious, but just want to confirm that when you redeem points it acts as a store coupon, so it removes tax on this amount (if you have a mixture of taxable and nontaxable items it does proportional allocation?) And that this happens in both pre-coupon and post-coupon tax states.
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ISO) $50 T-Mobile gift card, Shoprite and Stop and Shop $ off $$ and other supercoupons, NBPR rebates valid in CT
#239
Quote from z390z View Post :
This maybe obvious, but just want to confirm that when you redeem points it acts as a store coupon, so it removes tax on this amount (if you have a mixture of taxable and nontaxable items it does proportional allocation?) And that this happens in both pre-coupon and post-coupon tax states.
I am in Texas, a post-coupon tax state. When I have redeemed points, it does NOT reduce my taxable total like a coupon does. The tax is charged just like it is a cash payment. I agree that it SHOULD act like a store coupon and reduce the taxable total but that is not what I am seeing on my receipts.
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#240
It doesn't reduce the tax BUT you can use the points to pay the tax!!!!
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