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Walgreens Balance Rewards Program - Experiences, Discussion, How-Tos

WBBell 6,042 12,606 September 6, 2012 at 03:16 PM More Walgreens Deals
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Last Edited by WBBell September 6, 2012 at 03:17 PM
It seemed like we needed a thread just to talk about all the questions, hints, gotchas, and so forth that will inevitably arise with the nationwide rollout of "The Card".

Post 'em here! Big Grin

I'll kick it off. It looks like the "Earn 10 points for every $1 spent" from the test market has been left out of the nationwide program ??

Community Wiki

Last Edited by dodgeball November 17, 2014 at 04:37 PM
Walgreens Balance Rewards Program phone number: 1-855-225-9225

Balance Rewards Terms and Conditions [walgreens.com]

Balance Rewards FAQ [walgreens.com]

Earning Points:
- Receive points on certain promoted items
- Receive 500 points per Rx filled
- Receive 20 points for every mile walked/run under the Walk/Run with Walgreens program and 20 points per daily weigh-in. (Walgreens defines 1 mile as 2,000 steps; max 1000 points/month); Limit 20 points per mile, 1,000 points per month. Limit 20 points per log, one log per day.
- Occasionally, there is a promo for overall spend (i.e., Spend $75 get 10,000 points)

Card:
- If you sign up on the website, you will not automatically be sent a card.
- A physical card is not required, though it will probably make your transactions go faster.
- If you do not have a card, then you will use your phone number.
- Pick up a card at any store and they can link the card to your account.

Availability of Points:
- Points are credited immediately and you can use them on your next transaction - unless the system is "Offline" - but Offline has not been reported since launch week.

Redeeming Rewards:
- After any transaction, tell the cashier you want to redeem points. You will then make a selection on the PIN pad. The value is credited to your transaction instantly.
- Redemption Value is like cash; it does not reduce your sales tax; however it can be used to pay the sales tax.
- Official Point redemption Levels: 5000 ($5), 10000 ($10), 18000 ($20), 30000 ($35), 40000 ($50). These levels will appear on the pin-pad.
- Semi-official: 1000 ($1), 2000 ($2), 3000 ($3). These choices are not available on the pin pad. The cashier will have to press Redeem Points on the screen.

Other items of interest:
- Card is required to get the sale prices. In-Ad Coupons (also known as IVC) will require both card and coupon.
- Points offers are apparently unlimited unless stated in the ad.
- Register Reward program is unchanged for now. Card is not required to get RR or redeem RR, but is required to get any sale price.
- If an offer says buy X get Y points, you can buy multiple X in the same transaction and get multiple Y points.
- If an offer says buy X or more, get Y points, then you will only get Y points no matter how many X you buy. (But, some exceptions have been reported.)
- The periodic $/$$ coupons ($5 off $25, $10 off $35) will affect proportionally "buy $X get Y points" deals.
- Adding items to cart on walgreens.com is a very handy way to evaluate how many points you will receive for any given items.

Restrictions and other worries:
- Using any amount of points value or store credit card (W card) to pay means no points earned for any items in your ENTIRE transaction.*
- Card can be scanned about 20 times per day. Beyond that will require a manager override.
- Points can't be earned on the standard list of excluded items (alcohol; dairy; tobacco; stamps; phone/prepaid cards; etc.)
- Points can't be spent on the same standard list of excluded items, including prescriptions
- No points on prescriptions in AR, NJ, NY; instead you get 10 points per $1 spent on certain OTC medications
- Returning items will result in deduction of any points awarded for that item.
- Returning items that were part of a Buy $X get Y points type deal, even if only one small item, will cause all Y points to be deducted.
- System will not allow points to be used to purchase gift card.
- Account must have activity every 6 months or all points are forfeited; a $.10 filler item purchase will preserve points balance. Points and rewards expire three years after they are earned or if an account has been inactive for 6 months.
* Exception: In Dec 2012, there was a deal where you earned 2500 if you spent 10000. This was a specific exception to the rule that was promoted in the store.

Program features that have been eliminated or changed:
- The Test Market program offered 10 points for every dollar spent. This feature was removed from the national program.
- The Test Market offered deals of the form "Receive 10x Bonus Points" on certain items. This went away too.
- The Test Market had a catalog of prizes for which you could redeem your points. This was also removed.
- The Test Market had a feature called a "Clipless Coupon". This was a nice feature where you got the IVC prices without needing to present the IVC. Also gone.
- The National Program, at launch, had a feature where you could redeem more points value than your amount due. For instance, you can redeem $20 worth of points on a $19.93 transaction and eat the seven cents. This was handy in some scenarios. This feature was removed in 5/2013.

To sign up online:
Link [walgreens.com]
- Can use phone number provided during signup at register

Missed points:
- If you forgot to scan your card, login to the walgreens site and enter them there. You supply the RFN# from your receipt. For amount you should supply TOTAL + MFG COUPON SAVINGS.
- Manager can scan a 500 point bar code to make up for missing transaction points.

412 Comments

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#301
Quote from Rose247 View Post :
Well, there have been instances posted about points stolen from the Kroger points balance --- not for groceries so much as at the gas stations.

WAGs system doesn't seem any more or less secure than any other points system that allows phone # lookup without checking id/card etc. --- Kmart, Kroger ....probably others ...

BTW, when I enrolled in store --- I gave them my phone #, I came up twice plus one listing each for three different family members.
When Meijers started their M-perks, which has no card, only your cell phone number, I was annoyed that I have to enter my cell # + a pin number. After all the talk of Kroger issues, Wags point & RA's up+ being stolen, the pin number doesn't seem annoying at all.
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#302
Quote from dodgeball View Post :
This problem of points theft has not come to light, apparently. It will be quite easy for points theft to occur, with little or no recourse. Anxiously awaiting time points can be used up.
I've already had an issue. I bought some shampoo for points and threw away the receipt in the trash can outside the front door. Some fine upstanding citizen went through the trash, found my receipt, went across the street to CVS and swiped the shampoo, went back to wags and returned it using my receipt, and I got docked the points for the shampoo on my card. EEK!Mad
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#303
Quote from LadyD View Post :
Yes there is a 'way'. You have to return all the items and repurchase them. Once they do a return, they have to credit' your points that you used in the form of a Store Credit (Red Card). Says so on the balance pamphlet. if you use coupons for the meter, it will be up to the manager regarding 'amount of money return' but it's true, using pts with pts earning cancels points. just tell them you were unaware.
Store could'nt do the return and repurchases. So, they gave me a $15 Store credit card.
Many thanks again to LadyD for your suggestion.
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#304
Quote from ranjitham View Post :
Store could'nt do the return and repurchases. So, they gave me a $15 Store credit card.
Many thanks again to LadyD for your suggestion.
Be careful what you spend that card on. When you are given a W card with store credit it works the same as using points. If you use store credit on an item that gives you points you will not get those points.
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#305
Just wanted to let everyone know that when you hit 1 million points the card does not catch fire. The registers didn't even lock up. Lol.
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#306
Quote from shig View Post :
Just wanted to let everyone know that when you hit 1 million points the card does not catch fire. The registers didn't even lock up. Lol.
LMAOLMAOLMAOLMAOLMAO I hit a million too yesterday...but spread over 4 cards. Would love to see it on one card! Congrats to you shig!!worship
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THANK-YOU PWCPAL for getting me to 1,000hug
#307
Quote from shig View Post :
Be careful what you spend that card on. When you are given a W card with store credit it works the same as using points. If you use store credit on an item that gives you points you will not get those points.
Many thanks for this inf. shig and I'm learning about these Balance points and I'll be careful.
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#308
Quote from chasingdealz View Post :
LMAOLMAOLMAOLMAOLMAO I hit a million too yesterday...but spread over 4 cards. Would love to see it on one card! Congrats to you shig!!worship
I am actually over a million on 2 different cards. I think my total is 2,300,000. I have to say I'm loving Revlon and Bayer. laugh out loud
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#309
I'd like to make sure I understand this.

Using this as an example-
Duracell batteries AA (4 ct) C or D (2 ct) – 2/$7 – Buy 2 or more get 1,000 points


I can buy 4 batteries in the same trxn and get 2,000 points correct?
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#310
I don't think so. In the past if it states "or more" you will only get 1,000 pts. You'll want to do separate transactions.

Quote from ashjam67 View Post :
I'd like to make sure I understand this.

Using this as an example-
Duracell batteries AA (4 ct) C or D (2 ct) - 2/$7 - Buy 2 or more get 1,000 points


I can buy 4 batteries in the same trxn and get 2,000 points correct?
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#311
Use the website to see how many points you'll get. Add items to the cart and it will tell you points.
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woot
Joined Jan 2011
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#312
If anyone was wondering, WAGs does not award points on California container redemption value.

Going over my receipts for Nov 22 - Nov 24 with a calculator , seeing how the "gobble up endless points calculated. Purchases Less than $50: 10 points per $1; on purchases of $50 or more: 50 points per $1.
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EARTHQUAKE !
Drop! Take Cover! Hold On! Are you ready? Be prepared, have a plan, have 3 kits (work, car & home).
Joined Feb 2005
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#313
Bump to keep thread out of archive
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#314
I like to ask if anybody had the same experince. Yesterday I bought 3 carmex L/BLM, BrainsTrng, and some body wash, filler to make it over $20, and forgot the rule and accidently paid using a very old walgreen store card, so the points I expected are 1000 (for Carmex), 2000 (for spent $20) but they didn't show. The manger did the return and rebuy for me (Paid using Visa card this time) and the point show this time.

So my question is when the manger did the return she told me she put the money back to my walgreen store card. (she didn't give me a receipt or ask me to sign anthying). But today I check the card balance and the credit did not appear? When they put money back to the card is it not instantly? Will this take several days to show, anyone have a similar experience? TIA!!
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#315
Quote from shig View Post :
Just wanted to let everyone know that when you hit 1 million points the card does not catch fire. The registers didn't even lock up. Lol.
St. Louis representing Smilie

I took quite a bit of time off, but with the stuff going on this week, I've been running around a bit. Someday maybe we'll run into each other.
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