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Walgreens Balance Rewards Program - Experiences, Discussion, How-Tos

WBBell 6,028 12,429 September 6, 2012 at 03:16 PM More Walgreens Deals
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Last Edited by WBBell September 6, 2012 at 03:17 PM
It seemed like we needed a thread just to talk about all the questions, hints, gotchas, and so forth that will inevitably arise with the nationwide rollout of "The Card".

Post 'em here! Big Grin

I'll kick it off. It looks like the "Earn 10 points for every $1 spent" from the test market has been left out of the nationwide program ??

Community Wiki

Last Edited by dodgeball November 17, 2014 at 04:37 PM
Walgreens Balance Rewards Program phone number: 1-855-225-9225

Balance Rewards Terms and Conditions [walgreens.com]

Balance Rewards FAQ [walgreens.com]

Earning Points:
- Receive points on certain promoted items
- Receive 500 points per Rx filled
- Receive 20 points for every mile walked/run under the Walk/Run with Walgreens program and 20 points per daily weigh-in. (Walgreens defines 1 mile as 2,000 steps; max 1000 points/month); Limit 20 points per mile, 1,000 points per month. Limit 20 points per log, one log per day.
- Occasionally, there is a promo for overall spend (i.e., Spend $75 get 10,000 points)

Card:
- If you sign up on the website, you will not automatically be sent a card.
- A physical card is not required, though it will probably make your transactions go faster.
- If you do not have a card, then you will use your phone number.
- Pick up a card at any store and they can link the card to your account.

Availability of Points:
- Points are credited immediately and you can use them on your next transaction - unless the system is “Offline” - but Offline has not been reported since launch week.

Redeeming Rewards:
- After any transaction, tell the cashier you want to redeem points. You will then make a selection on the PIN pad. The value is credited to your transaction instantly.
- Redemption Value is like cash; it does not reduce your sales tax; however it can be used to pay the sales tax.
- Official Point redemption Levels: 5000 ($5), 10000 ($10), 18000 ($20), 30000 ($35), 40000 ($50). These levels will appear on the pin-pad.
- Semi-official: 1000 ($1), 2000 ($2), 3000 ($3). These choices are not available on the pin pad. The cashier will have to press Redeem Points on the screen.

Other items of interest:
- Card is required to get the sale prices. In-Ad Coupons (also known as IVC) will require both card and coupon.
- Points offers are apparently unlimited unless stated in the ad.
- Register Reward program is unchanged for now. Card is not required to get RR or redeem RR, but is required to get any sale price.
- If an offer says buy X get Y points, you can buy multiple X in the same transaction and get multiple Y points.
- If an offer says buy X or more, get Y points, then you will only get Y points no matter how many X you buy. (But, some exceptions have been reported.)
- The periodic $/$$ coupons ($5 off $25, $10 off $35) will affect proportionally "buy $X get Y points" deals.
- Adding items to cart on walgreens.com is a very handy way to evaluate how many points you will receive for any given items.

Restrictions and other worries:
- Using any amount of points value or store credit card (W card) to pay means no points earned for any items in your ENTIRE transaction.*
- Card can be scanned about 20 times per day. Beyond that will require a manager override.
- Points can't be earned on the standard list of excluded items (alcohol; dairy; tobacco; stamps; phone/prepaid cards; etc.)
- Points can’t be spent on the same standard list of excluded items, including prescriptions
- No points on prescriptions in AR, NJ, NY; instead you get 10 points per $1 spent on certain OTC medications
- Returning items will result in deduction of any points awarded for that item.
- Returning items that were part of a Buy $X get Y points type deal, even if only one small item, will cause all Y points to be deducted.
- System will not allow points to be used to purchase gift card.
- Account must have activity every 6 months or all points are forfeited; a $.10 filler item purchase will preserve points balance. Points and rewards expire three years after they are earned or if an account has been inactive for 6 months.
* Exception: In Dec 2012, there was a deal where you earned 2500 if you spent 10000. This was a specific exception to the rule that was promoted in the store.

Program features that have been eliminated or changed:
- The Test Market program offered 10 points for every dollar spent. This feature was removed from the national program.
- The Test Market offered deals of the form "Receive 10x Bonus Points" on certain items. This went away too.
- The Test Market had a catalog of prizes for which you could redeem your points. This was also removed.
- The Test Market had a feature called a "Clipless Coupon". This was a nice feature where you got the IVC prices without needing to present the IVC. Also gone.
- The National Program, at launch, had a feature where you could redeem more points value than your amount due. For instance, you can redeem $20 worth of points on a $19.93 transaction and eat the seven cents. This was handy in some scenarios. This feature was removed in 5/2013.

To sign up online:
Link [walgreens.com]
- Can use phone number provided during signup at register

Missed points:
- If you forgot to scan your card, login to the walgreens site and enter them there. You supply the RFN# from your receipt. For amount you should supply TOTAL + MFG COUPON SAVINGS.
- Manager can scan a 500 point bar code to make up for missing transaction points.

412 Comments

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#406
Quote from AObreezes View Post :
I know that you can't pay with points if the item(s) you buy earn points but can I use points to pay for a $25+ transaction that would earn the 5000 AARP points?

TIA
As far as I know you NEVER earn any kind of pts. (including AARP), if you pay with pts.
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#407
Quote from AObreezes View Post :
I know that you can't pay with points if the item(s) you buy earn points but can I use points to pay for a $25+ transaction that would earn the 5000 AARP points?

TIA
I bought something online for $50.10 including tax and I used points. Before it went to payment it showed the 5000 pts AARP but when I chose to redeem 40K pts, leaving me with .10, I did not get my aarp bonus. I'm sure this is the same when done in-store.
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#408
Quote from AObreezes View Post :
I know that you can't pay with points if the item(s) you buy earn points but can I use points to pay for a $25+ transaction that would earn the 5000 AARP points?

TIA
Quote from delftgirl View Post :
As far as I know you NEVER earn any kind of pts. (including AARP), if you pay with pts.
Quote from mamabear209 View Post :
I bought something online for $50.10 including tax and I used points. Before it went to payment it showed the 5000 pts AARP but when I chose to redeem 40K pts, leaving me with .10, I did not get my aarp bonus. I'm sure this is the same when done in-store.
Thank you both -- I was afraid that would be the case but wanted confirmation from more experienced WAGs shoppers.
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#409
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#410
Bump Move along, nothing to see here Big Grin Thanks dodgeball
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#411
Quote from mosave96 View Post :
I'm in TN and just wanted to add that I received 1,000 points on today for filling two prescriptions. The reason for this is because I signed up for the balance rewards online and then refilled my RX the next day...the pharmacist noticed the Balance Rewards icon at the top of my RX and asked me to enter my number. He explained to me that I would get 500 points for each RX filled and wanted me to make the cashiers aware going forward that I have signed up so that I can enter my number. Their store has a quota of 50 sign ups a day after the launch date. With that being said, if you have prescriptions to fill this week, be sure to get those points! Smilie
Walgreens when this rewards card started you didnt get any points for meds if you were on a Gov program I said I pay alot for my meds I have 12 perscriptions. They changed the program everyone gets 100 points per medication. I let mine add up then buy shampoo conditioner and use all my points!
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#412
How do you get AARP points? All I ever got was coupons cuz of my AARP
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#413
Quote from DonnaC5283 View Post :
How do you get AARP points? All I ever got was coupons cuz of my AARP
The offer for monthly 5k AARP points was axed several years ago. Reaper
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