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Walgreens Balance Rewards Program - Experiences, Discussion, How-Tos

WBBell 6,011 12,267 September 6, 2012 at 03:16 PM More Walgreens Deals
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Last Edited by WBBell September 6, 2012 at 03:17 PM
It seemed like we needed a thread just to talk about all the questions, hints, gotchas, and so forth that will inevitably arise with the nationwide rollout of "The Card".

Post 'em here! Big Grin

I'll kick it off. It looks like the "Earn 10 points for every $1 spent" from the test market has been left out of the nationwide program ??

Community Wiki

Last Edited by dodgeball November 17, 2014 at 04:37 PM
Walgreens Balance Rewards Program phone number: 1-855-225-9225

Balance Rewards Terms and Conditions [walgreens.com]

Balance Rewards FAQ [walgreens.com]

Earning Points:
- Receive points on certain promoted items
- Receive 500 points per Rx filled
- Receive 20 points for every mile walked/run under the Walk/Run with Walgreens program and 20 points per daily weigh-in. (Walgreens defines 1 mile as 2,000 steps; max 1000 points/month); Limit 20 points per mile, 1,000 points per month. Limit 20 points per log, one log per day.
- Occasionally, there is a promo for overall spend (i.e., Spend $75 get 10,000 points)

Card:
- If you sign up on the website, you will not automatically be sent a card.
- A physical card is not required, though it will probably make your transactions go faster.
- If you do not have a card, then you will use your phone number.
- Pick up a card at any store and they can link the card to your account.

Availability of Points:
- Points are credited immediately and you can use them on your next transaction - unless the system is “Offline” - but Offline has not been reported since launch week.

Redeeming Rewards:
- After any transaction, tell the cashier you want to redeem points. You will then make a selection on the PIN pad. The value is credited to your transaction instantly.
- Redemption Value is like cash; it does not reduce your sales tax; however it can be used to pay the sales tax.
- Official Point redemption Levels: 5000 ($5), 10000 ($10), 18000 ($20), 30000 ($35), 40000 ($50). These levels will appear on the pin-pad.
- Semi-official: 1000 ($1), 2000 ($2), 3000 ($3). These choices are not available on the pin pad. The cashier will have to press Redeem Points on the screen.

Other items of interest:
- Card is required to get the sale prices. In-Ad Coupons (also known as IVC) will require both card and coupon.
- Points offers are apparently unlimited unless stated in the ad.
- Register Reward program is unchanged for now. Card is not required to get RR or redeem RR, but is required to get any sale price.
- If an offer says buy X get Y points, you can buy multiple X in the same transaction and get multiple Y points.
- If an offer says buy X or more, get Y points, then you will only get Y points no matter how many X you buy. (But, some exceptions have been reported.)
- The periodic $/$$ coupons ($5 off $25, $10 off $35) will affect proportionally "buy $X get Y points" deals.
- Adding items to cart on walgreens.com is a very handy way to evaluate how many points you will receive for any given items.

Restrictions and other worries:
- Using any amount of points value or store credit card (W card) to pay means no points earned for any items in your ENTIRE transaction.*
- Card can be scanned about 20 times per day. Beyond that will require a manager override.
- Points can't be earned on the standard list of excluded items (alcohol; dairy; tobacco; stamps; phone/prepaid cards; etc.)
- Points can’t be spent on the same standard list of excluded items, including prescriptions
- No points on prescriptions in AR, NJ, NY; instead you get 10 points per $1 spent on certain OTC medications
- Returning items will result in deduction of any points awarded for that item.
- Returning items that were part of a Buy $X get Y points type deal, even if only one small item, will cause all Y points to be deducted.
- System will not allow points to be used to purchase gift card.
- Account must have activity every 6 months or all points are forfeited; a $.10 filler item purchase will preserve points balance. Points and rewards expire three years after they are earned or if an account has been inactive for 6 months.
* Exception: In Dec 2012, there was a deal where you earned 2500 if you spent 10000. This was a specific exception to the rule that was promoted in the store.

Program features that have been eliminated or changed:
- The Test Market program offered 10 points for every dollar spent. This feature was removed from the national program.
- The Test Market offered deals of the form "Receive 10x Bonus Points" on certain items. This went away too.
- The Test Market had a catalog of prizes for which you could redeem your points. This was also removed.
- The Test Market had a feature called a "Clipless Coupon". This was a nice feature where you got the IVC prices without needing to present the IVC. Also gone.
- The National Program, at launch, had a feature where you could redeem more points value than your amount due. For instance, you can redeem $20 worth of points on a $19.93 transaction and eat the seven cents. This was handy in some scenarios. This feature was removed in 5/2013.

To sign up online:
Link [walgreens.com]
- Can use phone number provided during signup at register

Missed points:
- If you forgot to scan your card, login to the walgreens site and enter them there. You supply the RFN# from your receipt. For amount you should supply TOTAL + MFG COUPON SAVINGS.
- Manager can scan a 500 point bar code to make up for missing transaction points.

412 Comments

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#31
From reading the comments on Facebook a Walgreens employee posted that items with a RR will be limited to 2 per card. Has anybody heard about RR limits?
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#32
Quote from WBBell View Post :
As far as redeeming $50 value, that may be a problem for those who operate in constant coupon/roll/low spend mode. I have no problems spending $50 in Wags, just buy milk, cheese, frozen food, bread, etc and it goes pretty fast.
Unfortunately, the new registers are smart enough to realize if you buy dairy, and they won't let a "Wags' payment" go through. I had bread and a gallon of milk, and the Wags' transfer Rx gift card was turned down by the register - not the cashier - because I had dairy in the purchase. (Haven't tried it with RRs in years though. It used to work before my stores got a new DM.) I would assume paying with the points will be the same issue. This is the end of my Walgreen's shopping - too much hassle to put up with. (And the cashiers were too rude to begin with. laugh out loud)
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#33
Quote from shedevil2530 View Post :
Ive been told the opposite by a manager. she said you can choose how much you want to redeem at the register. I wish wags would do a question and answer forum, (maybe on facebook or something) so that we could straighten this stuff out. Anyway, can someone who was in the testing areas explain how redeeming points worked?

I agree, you can choose how many points you want to redeem - 500, 5000, 25000, etc. But, the deal is that you must use the full balance of those redeemed points. If you dont use the full value of those redeemed points, you lose it. So this either means spending 500 points here and there to cash in on onsie-twosie good deals, or spending $50 at once to get maximum return.
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#34
The more I hear about this program, the more I see massive failure in its future.


That doesn't mean wags will cancel it, of course ... just that it failed. laugh out loud
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Some people need a sympathetic pat on the head ... with a hammer.
#35
Quote from MsGal View Post :
The more I hear about this program, the more I see massive failure in its future.


That doesn't mean wags will cancel it, of course ... just that it failed. laugh out loud
nod
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#36
yeah, I don't know where this companies get the idea that people want to waist their time adding points. Facepalm


Company Meeting: "This idea was a total failure in the test market, Perfect let's do it Nation-wide" LMAO
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#37
A SM in my area told me that the ads will drop a day early. He said both ads will be active Saturday and the register will decide which is the better deal and you will get that price. Anyone else hear anything about this?
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#38
I have said it before I will say it again... the card is crap!
<--- lived through the test market... crap crap crap
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"You cannot believe all the quotes you read on the internet, due to the sources often being hard to verify" - Abraham Lincoln



found [google.com] my $.02 coupon,
so I can give my opinion without any oop Big Grin
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#39
Quote from shig View Post :
A SM in my area told me that the ads will drop a day early. He said both ads will be active Saturday and the register will decide which is the better deal and you will get that price. Anyone else hear anything about this?
Was that at a 24 hour WAGs or a lock the door at night WAGs?
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#40
Quote from nuffsaid View Post :
I have said it before I will say it again... the card is crap!
<--- lived through the test market... crap crap crap
Don't hold back, tell us how you really feel. Stick Out Tongue
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Original Poster
#41
I think the acid test is going to be whether RR deals are limited by card. If that is the case, then I really do foresee that as the end of most hard core Wagging out there.

Whether Wags will notice or care, that is the big question.
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10 years on Slickdeals! woot
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#42
Quote from WBBell View Post :
I think the acid test is going to be whether RR deals are limited by card. If that is the case, then I really do foresee that as the end of most hard core Wagging out there.

Whether Wags will notice or care, that is the big question.

Anything is possible of course but I can't see them tying a store card into the catalina system. It's not like ups/ecbs where they are controlled by the card issuing store. Catalina would have to be involved and somehow be incorporated into the process of tracking per card. The only thing I can think of that wags could do would be to limit the number of sale items. So x items at sale price then the rest at regular retail for RR items.

Looking ahead, it seems they will just severely reduce the number of RR items.
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........ and all that Happy Dappy Bullheartheartheartheart
#43
Quote from Rose247 View Post :
Was that at a 24 hour WAGs or a lock the door at night WAGs?
His store closes at night.
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Last edited by shig September 13, 2012 at 11:37 AM
#44
So, if I have this correctly--you give them your personal info/buying habits (which will most likely be "shared" -- aka: Sold) and they give you a couple of measly points, hoping you will keep coming back.

They might as well lock the doors in the daytime as well.
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Don't make me stop this cart...Wink

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#45
Quote from shig View Post :
A SM in my area told me that the ads will drop a day early. He said both ads will be active Saturday and the register will decide which is the better deal and you will get that price. Anyone else hear anything about this?
Yes, it works that way at CVS, after new ad is activated. Only, in my local stores, its at 5 or 6pm. 24hour stores change over at midnight.
I'm wondering if the new ad has to be activated by each individual store or done by corp?
How is it done now, I don't remember.
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marcia
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