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lenovo scratch and dent laptop issue

redhare3 35 September 10, 2012 at 05:37 PM
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Hey Slickdealers,

I jumped on a lenovo scratch and dent one. It arrived today and it's scraped up on the sides and back. This is the second scratch and dent laptop. The first one I bought had no cosmetic defects at all. I couldn't tell there was anything wrong iwth it. From what I've read is that these are usually ones people return without really using them. This one looks like its been through a war zone. I think I got hosed on this deal. This could be a refurbished one! Mad

anybody else with this issue b4? am i alone on this one? i'm po'd

9 Comments

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#2
So you bought a laptop that was labeled "scratch and dent" and you're pissed off that it has scratches on it? You should be happy there's no dents on it too Smilie

Jokes aside, if the damage is extensive, you would have a decent chance of haggling a lower price by talking to a CSR. Otherwise, you should return it.
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#3
How does that happen? Did you order a refurbished laptop or brand new one?
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#4
Quote from Envysky View Post :
How does that happen? Did you order a refurbished laptop or brand new one?
"I jumped on a lenovo scratch and dent one"

He bought one that's labeled "Scratch and Dent" from Lenovo Outlet. Their refurbished ones should not have cosmetic defects.
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#5
Just return it
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#6
I had that too. There was even a loose screw from the casing in the bag. I just returned it.
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#7
Quote from amazingaaron View Post :
I had that too. There was even a loose screw from the casing in the bag. I just returned it.
Just received a refurbished All in one B520 today. There is a crack on the top right corner. I am so pissed. I bought a refurbished and now is scratch and dent.
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#8
the war zone part was pretty funny
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#9
If i were you , i will return it , i think they should tell you the laptop is refurbished before you bought it .
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#10
How did you make out with your return on the scratch and dent laptop? It seems to be a crapshoot with the lenovo outlet laptops, the scratch and dent maybe moreso than the basic refurbs. I got my 520 delivered today, was hoping it wouldn't be in too rough of shape, but it turned out to be fine. When I opened the box I could tell the power cord hadn't been used that I could tell, and while the laptop wasnt in it's original box it was very clean with no marks that I could see, or even signs that it had been booted up past the setup screen anyway. I could only find one small nick on the id serial number plate on the bottom, and a very faint rub mark on the cover that I can barely see. So looks like a new machine to me. Happy with it so far, has decent specs, and the old style keyboard that I wanted. Good deal but sort of lucky too.
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