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American Express Small Business Saturday coming November 24, 2012 same $25.00 statement credit

h_pagoda 380 September 24, 2012 at 08:35 PM in Free / Freebie (3) More Express.com Deals
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Last Edited by widgit November 22, 2012 at 04:41 AM
Heads Up: I got an email from Amex directed to small businesses saying that they will again be having SBS on Nov 24, 2012.

Information is limited for now, but here are the highlights:

$25.00 statement credit

"We are helping customers find you by placing all American Express small merchants on an online map so they can shop small at your business."
The map feature sounds like it will eliminate confusion over what businesses qualify for the offer. I'm not sure if they've had that in the past or not.

This has been posted in hot deals in past years, so that's where I put it again.
https://www.americanexpress.com/u...hop-Small/

2,698 Comments

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#2581
Hmmm, my purchase with Macy's AmEx was made at a restaurant on 11/24 but it shows up on 11/26. I'll give it a few more days but then I may have to call them to sort that out.
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#2582
Quote from ShawnaC123 View Post :
Honestly, I have worked as a CSR for a couple different companies and they didn't tell us ANYTHING.

We had to make up answers all the time to get customers off the phone. Yeah I know it's not right but when you're on the phone with 50 angry customers an hour, you try to make it as bearable as you can for yourself.
I agree that the CSRs have no idea. Many of us contacted CS within the first couple days of the Gift Chain promotion last year and they could not help us because they had no idea what was going on. It took several days for them to get the memo with all of the info that they needed. These promotions come out of the marketing department and they don't do the best job of communicating with the CSRs. So I would say that no, the CSR have no idea what is coming. They will learn about it when we do, if last year is any indication.
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#2583
my CIti card finally credited.
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#2584
All 3 of my Amexs have been credited early Tue moanin. Wow, took less than 72 hrs !!!
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#2585
Got my modest two credits. Thank you, AmEx!
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#2586
got my credits!!
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#2587
Did you use your 50% off Ace Coupon as well?

Quote from beowulf7 View Post :
Wow, I'm extremely impressed w/ AmEx and this SBS promo. I'm glad I found out about it through a "spam" e-mail. I called the 800 # to get the balance of my account yesterday. It mentioned that a $25 credit was sent on 11/26, i.e., just 2 days after SBS. Very impressed. I bought $30+ of stuff at a local Ace Hardware store that was on the shopsmall.com. To make it even slicker, a couple of the items I bought have a rebate. I know what I'll be doing next year the day after BF! Cool
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#2588
Quote from factory81 View Post :
I am waiting to see what direction this thread/other sites go with it. Probably tens of thousands of purchases similar to ours - and they will hopefully "fix it" or make our purchases just "go through" one way or another before I have to call.
I'm in the same boat. Only credit that didn't go through was the one at the pump at the gas station. Was there some gas exclusion somewhere that I missed?
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#2589
Quote from zmmnj View Post :
On the same boat. I have charged two cards in a neighborhood gas station (showing on AMEX SB map), one at the pump, one inside. Neither got emails or credit. Very concerned. Maybe should call CS now?
I also had a "glitch" with a gas station purchase at an eligible store. No confirmation email and no credit, unlike my other cards. So I sent a secure online message via my account; a CSR did a quick check and manually processed the $25 credit.
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#2590
I made a purchase on 11/24 but showing it as 11/26 Frown
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#2591
Quote from shaq03000 View Post :
I made a purchase on 11/24 but showing it as 11/26 Frown
same here and it was my citi amex card. Cannot even call amex for this. Don't know what to do.Frown
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#2592
Quote from yoyo2 View Post :
same here and it was my citi amex card. Cannot even call amex for this. Don't know what to do.Frown
I called AMEX , they asked me to call back after after Dec 1st
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#2593
Quote from PedroR View Post :
Did you use your 50% off Ace Coupon as well?
Yes I did. I used it on a $26 item and got it for $13. So it was truly a slick shopping experience on SBS. Cool
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#2594
Quote from ricksteph View Post :
I also had a "glitch" with a gas station purchase at an eligible store. No confirmation email and no credit, unlike my other cards. So I sent a secure online message via my account; a CSR did a quick check and manually processed the $25 credit.
OK I'll give that a try. Thanks
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#2595
Citi amex
FIA Amex
Amex blue
$25 charged all to same merchant, not one conf email, and not one f'n CR.
I call this deal a sham
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