for those of you who used your macy's amex and did not ever get the credit, how have you been able to get amex to resolve this? The macy's amex has a separate cust. serv. number. Whom should I contact to fix this as quickly as possible? I didn't receive the credit on my macy's account (only one that didn't work), and the stupid transaction posted on the wrong date. However, I have my email confirmation that my macy's amex was registered for the promotion.
I have two authorized user cards and made one purchase on each of them. I received Card A reimbursement the next day and still nothing on Card B. I called customer service and a very nice lady transferred me to 1-800-297-7500 and another lady took my info and said there would be another $25.00 credit on my account in 3-5 days.
I tried calling the 800-297-7500 number directly, but there's a recording that says the number is no longer in service. How weird. edit: looks like they make it sound like the number is disconnected if your card isn't an amex branded card. That way, you have to call the number on the back of your macy's card. Pretty smart, but also annoying
For those who are curious, amex can't see any of the purchases on the macy's branded card, but they can issue a manual credit if an email address is corrrectly associated
with your amex card and the shop small promotion confirmation. they completely screwed up my card/email associations. So I'm trying to fix that on macy's end. I'm still stuck with no
credit on my macy's amex at this point. Probably going to have to just enjoy the whiskey I bought and forget about it.
This was a weird year for this small business promotion. Usually amex is on top of things.
The authorized user card i have never got the $25 credit. After a month and being patient, i contacted them. Turns out the purchase never posted until 11/25. That was the reason i never got it. They issued a courtesy credit.
Slickdeals is able to share the best deals because of the contributions of users like you! If you found a great deal,
please share it with others by posting in our forums.
Welcome to Slickdeals!
Save money here by finding the lowest and cheapest price, best deals and bargains, and hot coupons. We're all about
community driven bargain hunting with thousands of free discounts, promo codes, reviews and price comparisons.
Don't worry, we'll help you find your way. If you haven't already, check out this
that explains the features of our site.