Ace hardware just admitted, its billing company had a power outage on 11/24/12. So, the purchases did not post for that day. The owner of my local store seemed concerned after learning that our Amex cards are synced to that original date. This is major news. i had a meltdown on the phone about his company posting the trans. Date, 11/26/12.
Could be the the dirty secret for others,also
Well, I ended up making 14 dollars on this deal.
Since Ace posted on the wrong date, I went and returned the items today for a full refund. I had used the 50% off up to $30 item, but the return credited me the entire amount. So, free money is mine!
Good for you! For the trouble,gas and your time, u deserve a bonus!
Sad, chain of events!! I didn't want to take The 600 amp jumpbox back since i had a $15 rebate on it!!! So, at best, i'll profit $3.75 vs. Paying, $36.74. I need the box so i pressed Dillard's Amex. They were being hardaased but ill wait for the one-time adjustment. A-hole customer service but Costco was easy to fix with a secure, site message and a receipt upload to open.com. Next year, ill be very alert...
Wasted a few hours on this fiasco!
Last edited by ballershanelle; 12-03-2012 at 08:28 PM..
I still haven't received the credit on my card yet. Their secured message is a joke. No respond after several attemps. Calling in doesn't help either as they have no idea about amex promotion. I think my problem is even though I made the purchase on 11/24, it didn't get posted till 11/25.
Post date doesn't matter as long as the transdate also posts and was 11/24/12. It could take some time and fix itself. I had a merchant error issue with billing, my transaction date was the same date as the post date. Totally at the mercy of the vender or promo mishaps
Last edited by ballershanelle; 12-03-2012 at 08:44 PM..
That's actually not true consider a huge number of folks were credited for using Macy's AMEX. I wouldn't make a judgement based on 1 rep of not knowing.
I know, but what can you do when they just flat out lie?
The first beetch I spoke to was all uppity and huffy about AMEX deal does not apply to Macy's AMEX. The second guy repeated the same script. The supervisor claimed he was not aware of the deal, but he did not rule it out. He passed the puck back to Macy's.
are your credits showing up as a credit from amex or a credit from the place where you made your purchase?
I just had a $25 credit show up from amex after getting one from the business. Looks like I got double the credit. My statement has not finalized yet.
I haven't kept up with the thread so this may be repetitive. But for the sake for making sure the info is out there, I had registered for this promotion on all three of my accounts. I spent on all three of my accounts. (Once at a pet store and twice at a local t-shirt shop) yet I only received one email from AMEX thanking me for participating and it referenced the last four on one of the cards I used at the local pet store.
I decided to call AMEX and see what was going on. It only made sense to me that I would receive the email confirmation on all three accounts, after all. They said they would investigate the matter.
Just received a call back and they said the reason I did not receive a credit for this promotion was because I purchased online and I did not purchase "in store." This is absolutely not true but apparently it has something to do with how the merchant processes his credit card payments. ( Who knows? Maybe he gets a better deal with online versus in store card fees.) At any rate, I explained to her that I drove nearly to Waikiki to shop in this particular store and didn't purchase anything on-line. So....they are still looking into it.
I suggest that if you didn't receive email confirmation that you may want to call AMEX as well.
Last edited by hawaiiandawn; 12-06-2012 at 05:42 PM..
All gave some. Some gave all. RIP SFC Earl Fillmore KIA 10.3.1993, SPC Anthony Cardinal KIA 12.25.2005 & SFC Lonnie Parson KIA 9.2.2005.
So apparently one of my cards didn't get the comfirmation email and Amex claimed it was never registered. Thankfully Amex credited me my $25 anyway... Good guys those Amex folks, I oly use their card for these deals and they still give me $25 of free stuff.
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