Fun with Sears or Kmart, or whoever they are now...

Please wait for a Sears Customer Service Representative to respond. This chat may be monitored or recorded for quality assurance purposes. Thank you for holding.
Hi, my name is Christine, and it is my pleasure to assist you today.
Christine: Good Evening, Brian!
Christine: I see you have placed an order with us. While I am pulling it up, please tell me how can I help?
Brian: Good evening. I ordered packages of underwear that were supposed to have 6 pairs. The packages I recieved only have 5 pairs in them. I have picutres, etc if needed.
Christine: Hi!
Christine: I am sorry to hear that you only received 5 pairs instead of 6 pairs.
Christine: I will be glad to check the details for you.
Christine: For verification purposes, may I have the full name on the account and the billing address along with the email that was used to place the order?
Brian: ******
Christine: Thank you for verifying details, Brian.
Brian: ****** LINK TO PDF OF RECEIPTS ETC
Christine: Brian, I have checked and see that, the Hn hanes p4-1 bxr brassorted xl is Ready for pick up at store.
Brian: I ordered this online and they were shipped to my home. Store pickup is not an option. And The order is short TWO pairs (each package only has 5, I ordered to pacakges)
Christine: Brian, I have checked and see that, you had ordered for 6-pack of boxer briefs.
Christine: This may take a minute or two to research. Thank you for your patience.
Brian: OK, thank you
Christine: Thank you for waiting.
Christine: I appreciate your patience.
Christine: Brian, I understand how this situation would be frustrating for you. I apologize for the trouble this has caused you. I have checked with my sources and I will issue 10% off on your order for the trouble caused to you.
Is that fine with you?
Christine: I have not received a response yet. Would you like to continue chatting with me?
Brian: yes
Brian: yes, i want to chat,no that isn't fine
Christine: Thank you for responding.
Brian: each pair is worth more than $3.40
Christine: Brian, I am sorry, that is the best I can do for you.
Christine: Brian, I understand your concern and this is very unusual. Please accept our apologies for the inconvenience caused.
Brian: I don't understand, I paid a certain amount of money for 12 items, I only recieved 10 and you're offering me LESS than what I spend?
Brian: spent?
Brian: You should be OVER compensating me, not offering me less than what I would get if I returned them and purchased them elsewhere. Come now.
Christine: Brian, please stay online. Let me check if I have got other options.
Brian: Send me another package of underwear free of charge
Brian: at least two of them I'm owed anyway, the additional is for the trouble. There are 4 packs on kmart's website
Christine: Brian, I have checked and see that, the item Hn hanes p4-1 bxr brassorted xl is ready for pick up at store. You can pick up the item at store.
Brian: Unacceptable
Brian: 1. you're offering me 1 pair. 2. I'm not picking up at store
Brian: How can you expect to compete with online retailers like amazon
Brian: Ship me the underwear that is owed to me. simple solution
Christine: Brian, I have checked and see that, the item was placed for store pick up option and not for shipping.
Christine: I see that, you have placed only one of the item for shipping.
Brian: This chat is recorded I would hope. I certainly am. I would be happy to post it all over the internet. Blog after shopping blog. My items were shipped to my house! Are you telling me that I picked these up at a store?!!
Brian: BOTH packages were shipped to me
Brian: This is rediculous
Christine: This may take a minute or two to research. Thank you for your patience.
Brian: I have photographed everything for you and provided you with a pdf of the information.
Christine: I am checking the information for you, please stay online.
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I guess that's why I pay for Amazon Prime :>)