Welcome to the updated Slickdeals redesign beta. Learn more and give us feedback. Or, return to the classic view.

Search in
Forum Thread

Android Devices Can't Connect to Belkin Router

kel_be 3,764 September 25, 2012 at 09:24 PM
I have a Belkin Play N600 Router and suddenly last night my Droid X and TouchPad running Android cannot connect to the wifi. Both devices can see it, Droid says it's connected and TP can't, but I cannot access the internet with wifi on. DH's iPhone is fine.

I've reset the router, unplugged the router & modem, forget and reconnect to the network, etc. but I still can't use the wifi. Connects to a public wifi perfectly fine.

Any tips?

14 Comments

1

Sign up for a Slickdeals account to remove this ad.

Joined Dec 2007
Red Lobster, standing by
1,485 Reputation
#2
Quote from kel_be View Post :
I have a Belkin Play N600 Router and suddenly last night my Droid X and TouchPad running Android cannot connect to the wifi. Both devices can see it, Droid says it's connected and TP can't, but I cannot access the internet with wifi on. DH's iPhone is fine.

I've reset the router, unplugged the router & modem, forget and reconnect to the network, etc. but I still can't use the wifi. Connects to a public wifi perfectly fine.

Any tips?
Are you getting any IP addresses from the router? What are they?

Have you checked the Droid X or Touchpad to see if they are using the right encryption and key?
Reply Helpful Comment? 0 0
Joined Nov 2004
The Original Moderette
3,764 Reputation
Original Poster
#3
Quote from menace33 View Post :
Are you getting any IP addresses from the router? What are they?

Have you checked the Droid X or Touchpad to see if they are using the right encryption and key?
From Router:
PC - 192.168.2.2
Phone - 192.168.2.3

On Phone (phone cannot find my 5GHz connection, only the 2.4 Ghz one)
172.27.35.88

On TP:
172.27.35.11

All are WPA/WPA2 security connections. Both phone and TP can connect to the wifis but not to the internet.
Reply Helpful Comment? 0 0
Joined May 2008
L9: Master
1,422 Reputation
#4
Quote from kel_be View Post :
From Router:
PC - 192.168.2.2
Phone - 192.168.2.3

On Phone (phone cannot find my 5GHz connection, only the 2.4 Ghz one)
172.27.35.88

On TP:
172.27.35.11

All are WPA/WPA2 security connections. Both phone and TP can connect to the wifis but not to the internet.
On the pc's log in to the router and see what the settings say for DHCP, its odd that your router is running 192.168.2.x or 172.x unless you set it that way, but both are private IP's.

Now my next question is is any computer able to connect to the 2.4ghz connection and get to the internet?

Im wondering if the 2.4ghz settings got changed.
Reply Helpful Comment? 0 0
Joined Nov 2004
The Original Moderette
3,764 Reputation
Original Poster
#5
Quote from mrbobhcrhs View Post :
On the pc's log in to the router and see what the settings say for DHCP, its odd that your router is running 192.168.2.x or 172.x unless you set it that way, but both are private IP's.

Now my next question is is any computer able to connect to the 2.4ghz connection and get to the internet?

Im wondering if the 2.4ghz settings got changed.
That info was from the DHCP Client List (unless I need to look else where).

No, my PC cannot connect to the 2.4ghz, only the 5. TP can see both and can't connect to the internet on either and phone can't find the 5 ghz.
Reply Helpful Comment? 0 0
Joined May 2008
L9: Master
1,422 Reputation
#6
Quote from kel_be View Post :
That info was from the DHCP Client List (unless I need to look else where).

No, my PC cannot connect to the 2.4ghz, only the 5. TP can see both and can't connect to the internet on either and phone can't find the 5 ghz.
What happens when your pc trys to connect to the 2.4? I say try to connect from the PC to the 2.4 ghz because we know the PC works and this will tell us if the issue is the router or the android devices.
Reply Helpful Comment? 0 0
Joined Nov 2004
The Original Moderette
3,764 Reputation
Original Poster
#7
Quote from mrbobhcrhs View Post :
What happens when your pc trys to connect to the 2.4? I say try to connect from the PC to the 2.4 ghz because we know the PC works and this will tell us if the issue is the router or the android devices.
It tells me it can't connect. Trouble shooting can't find a problem. It's the same password so I don't know why it won't connect.

Found the problem there, the old password was still in the history. I am now on the 2.4.

I know I'm not having the same problem on the Android devices because I am manually entering the passwords.
Reply Helpful Comment? 0 0
Joined Aug 2005
L10: Grand Master
3,995 Reputation
#8
Quote from kel_be View Post :
It tells me it can't connect. Trouble shooting can't find a problem. It's the same password so I don't know why it won't connect.

Found the problem there, the old password was still in the history. I am now on the 2.4.

I know I'm not having the same problem on the Android devices because I am manually entering the passwords.
Have you gone into the Android device and "Forgot" the wifi network and then rejoined it manually?

Both the Droid X and Touchpad only work on the 2.4ghz frequency range too.

You said you reset your router back to stock, that means all the settings were erased. Is it possible something else got switched?
Reply Helpful Comment? 0 0

Sign up for a Slickdeals account to remove this ad.

Joined Nov 2004
The Original Moderette
3,764 Reputation
Original Poster
#9
Quote from LiquidRetro View Post :
Have you gone into the Android device and "Forgot" the wifi network and then rejoined it manually?

Both the Droid X and Touchpad only work on the 2.4ghz frequency range too.

You said you reset your router back to stock, that means all the settings were erased. Is it possible something else got switched?
I did forget and manually re-connect, no change.

Good to know about the 2.4ghz.

I pushed the reset button on the back of the router, then forgot and reconnected to the phone. When that didn't work I then restarted the router, no change either.

ETA, now my printer won't connect. I'm getting this error:
Quote :
The PC and the printer are connected to different networks(192.168.2.0 and 172.27.35.0). They must be connected to the same network. This can happen when you use the manufacturer's default network name (SSID) and another nearby network is using the same name.
I did personalize my SSID but even before that my Android devices weren't connecting.

From what I can see, everything started after the router went through it's re-initialization at 3:30a on Tuesday. That's when I was unable to get on my wifi.
Reply Helpful Comment? 0 0
Joined Aug 2005
L10: Grand Master
3,995 Reputation
#10
Quote from kel_be View Post :
It tells me it can't connect. Trouble shooting can't find a problem. It's the same password so I don't know why it won't connect.

Found the problem there, the old password was still in the history. I am now on the 2.4.

I know I'm not having the same problem on the Android devices because I am manually entering the passwords.
Quote from kel_be View Post :
I did forget and manually re-connect, no change.

Good to know about the 2.4ghz.

I pushed the reset button on the back of the router, then forgot and reconnected to the phone. When that didn't work I then restarted the router, no change either.

ETA, now my printer won't connect. I'm getting this error:


I did personalize my SSID but even before that my Android devices weren't connecting.

From what I can see, everything started after the router went through it's re-initialization at 3:30a on Tuesday. That's when I was unable to get on my wifi.
Your problem is with the router and not the phones or printer. You basically set your network back to router stock, which it sounds like is not what your devices are expecting. Go through the setup on the Router first, then go through it on the Printer.

Your phones and tablets should have no problems with WPA2 encryption with a very long and complex key. It is the only recommended security encryption method that is recommended.
Reply Helpful Comment? 0 0
Joined May 2008
L9: Master
1,422 Reputation
#11
Quote from LiquidRetro View Post :
Your problem is with the router and not the phones or printer. You basically set your network back to router stock, which it sounds like is not what your devices are expecting. Go through the setup on the Router first, then go through it on the Printer.

Your phones and tablets should have no problems with WPA2 encryption with a very long and complex key. It is the only recommended security encryption method that is recommended.
You should also turn off WPS (the push button to connect) as that is easy to hack.
Reply Helpful Comment? 0 0
Joined Aug 2005
L10: Grand Master
3,995 Reputation
#12
Quote from mrbobhcrhs View Post :
You should also turn off WPS (the push button to connect) as that is easy to hack.
Yep, I agree
Reply Helpful Comment? 0 0
Joined Nov 2004
The Original Moderette
3,764 Reputation
Original Poster
#13
I ended up having to call their tech support after my laptop stopped connecting to the internet. Ended up that the MAC addresses were not matching. Ended up setting the MAC address and everything connected again.
Reply Helpful Comment? 0 0
Joined Nov 2005
L10: Grand Master
2,667 Reputation
#14
very odd. usually when there are connectivity issues you will get a 169.x.x.x IP not 172.x.x.x. Just out of curiosity, what do you mean by"MAC address not matching" - did you have a MAC filter on?
Reply Helpful Comment? 0 0
Joined Nov 2012
L1: Learner
10 Reputation
#15
Hi,

I am having a similar problem. I have a coby kyros 7033 tablet that was constantly disconnecting from wifi (I have a Belkin G Wireless Router). Yesterday I attempted to change the channels. The channel was on 6 (not auto) when I checked and I adjusted it to 11 but that only caused everything to disconnect and the net was not working on any device in the home. I reset the router and made sure all the old settings were in place.

Now, no android device in the home will connect. My brother has an HTC phone that used to connect without problems, as well as a tablet. None of these will connect either.

On my tablet, when I check "advanced" settings it says IP address unavailable. It does not connect to the internet at all anymore when I click "connect" - nothing happens.

Please help Frown
Reply Helpful Comment? 0 0
Page 1 of 1
1
Join the Conversation
Add a Comment
 
Slickdeals Price Tracker
Saving money just got easier.
Start Tracking Today
Copyright 1999 - 2015. Slickdeals, LLC. All Rights Reserved. Copyright / DMCA Notice  •  Privacy Policy  •  Terms of Service  •  Acceptable Use Policy (Rules)