My friend picked up the order I helped him place, but the laptop was defective. The buttons wouldn't click correctly and there were apparently driver issues. He ended up returning the laptop the next day.
I have had VERY bad experiences with Dell over the past year. I had a Dell server that died 10 minutes after I took it out of the box. I also have a Dell all in one PC that started having problems about a month after I purchased it. On the first service call, they changed the LCD panel. It started having problems again two weeks later. On the second service call they changed the LCD panel a second time, the motherboard, the LCD inverter, and the cable.
Dell quality has gone down the toilet over the last few years. Dell customer service is an absolute nightmare to deal with.
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