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FreedomPop FREE 4G Mobile Internet 500MB per month with $49.99 deposit

unlockedshaders 311 502 October 1, 2012 at 12:09 AM in Internet & Websites (3) More FreedomPop Deals
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Last Edited by unlockedshaders October 2, 2012 at 11:08 AM
FreedomPop [freedompop.com] beta offers 500MB per month of free 4G WiMax internet.

A 4G USB modem stick requires a $49.99 refundable security deposit.
A 4G mobile hotspot requires an $89.99 refundable security deposit.
Shipping is $4.99.

Plans and charges: http://www.freedompop.com/acct_dataplan.htm

Overages are charged at $20 per GB or $0.02 per MB.
You can do various things to earn free data, such as inviting friends or fulfilling offers. You can also pay more for premium services.

Here's a hands on by PC Mag: http://www.pcmag.com/article2/0,2...411,00.asp

Since the modem / hotspot are Clear rebadges, here are reviews of the Clear products.
USB Modem: http://www.pcmag.com/article2/0,2...021,00.asp
Hotspot: http://www.pcmag.com/article2/0,2...653,00.asp
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Community Wiki

Last Edited by Elvey October 26, 2013 at 11:09 AM
Customer service phone number: 888-743-8107

SITE IS MISLEADING. All new accounts since 2013 purchase the equipment on a non-refundable basis.


Video Review of Photon Device
http://www.youtube.com/watch?v=BSRAPoYaXp4

Comment on the issues you have with them (like their change of device refund terms, or data rounding issue, etc) in their Twitter and Facebook page.

http://twitter.com/freedompop4g
http://www.facebook.com/FreedomPop

How to file FCC Complaint

Visit the following links. The more complaints, the more the FCC will look into unlawful business practices.

http://www.fcc.gov/complaints
https://esupport.fcc.gov/ccmsform...type=2000B

Important Information:
  • Based on user experience, FreedomPop calculates data usage every 15 mins. This data is also rounded up to nearest MB(Link to rounded up confirmation). Even though it only use few kilobytes of data like checking email does every 10 minutes, freedompop data metering rounts up to one full megabyte This translates to a minimum of 4MB per hour for a device that simply checks email or 2880MB per 30 days because freedompop's rounding methodology. Home Burst Hub has been confirmed to round up only in reporting, not actual usage, so a few KB will show up as 0 or 1 MB over a while, only when it accumulates to the next MB.
    Comment: I've received word from FreedomPop that they may have had a mix-up between owners of the MAC addresses in their database. Therefore, you may have been shown / charged the data usage for another customer. A fix is supposedly under way. -unlockedshaders
  • Only work on Clear 4G WiMAX network. No 3G network.
  • Terms [freedompop.com] [freedompop.com [freedompop.com]] Inactive account fee: If you choose the free Broadband Service and use less than 5mb in any given month, we wi€™ll charge you a $.99 Active Status fee to keep your account active.
  • they will be switching from 4G WiMAX to LTE in As early as June 2013. The equipment they have now won't work with LTE but current equipment may be supported through up to 2015.. (no detail what they will do. Freedompop CSR said the switch could involve paying more money to exchange for a newer device. The coverage area during this transition may change so your current WiMax device my actually be superior to an LTE device due to coverage.
  • Note: FreedomPop has changed their Terms and Conditions few times already. Please read the latest terms for Equipment and others information
SDers experience:Leased Equipment -- No Longer Offered (related to deposit refund).

https://www.freedompop.com/servic..._terms.htm (looks like they change this few times already. This is only correct as of 10/11/2012. May have changed afterward.)
  • refund the deposit (less any amounts that you owe to us) to your registered payment method
  • FreedomPop is still actively providing the same Equipment to users of the Broadband Service
  • you (or we) terminate your subscription to the Broadband Service within 1 year of the start date of your subscription (won't get refund after ONE year)
  • deduct from your deposit refund all amounts owed and unpaid for any Services and for any Equipment you return that is damaged due to neglect, misuse, liquid damage or non-standard wear and tear. (sounds like only allow refund if it is "NEW" or "LIKE NEW" condition)
  • there is RESTOCKING FEE for opened item. Also customer pay for shipping.
There is NOT a RESTOCKING FEE, RECEIVED A FULL REFUND OF $89 for the device 11-4-12

EDIT 12-1-12 THERE IS A RESTOCKING FEE - Charged a restocking fee of $8.25. Device and packaging were spotless.
From Patrick, Customer Service:
"Your device was received in good condition and the majority of your deposit was refunded. We were charged a small fee by our logistics partner to replace packaging and re-polish the device. This fee was deducted from the deposit at cost per our T&Cs and should be nominal. We're totally committed to making internet as free as possible, including the device, but when we're are charged a real fee, we need to deduct that from deposit or we'd be forced to make users buy the device outright which we're trying to avoid. "

EDIT 1-7-2013 RMA categorized as B-stock (visible damage). Refunded $67 of the the $89 deposit. Device and packaging were spotless as well.
After inquiries via email asking for explanation, customer service stalled for about 3 weeks, then refused to provide any further explanation or proof, stating:

"I have received confirmation from our logistics provider that the condition of your device was correct and your refund amount reflects that. This is the response they sent to me "Yes, this was properly graded as B-stock. The device was not in perfect physical condition."

This conflicts with the allowance in the Service Plan terms for "reasonable wear and tear":
http://tosback.wikispaces.com/pag...=463337376

https://www.freedompop.com/terms.htm

FREEDOMPOP MAY MAKE CHANGES TO THE CONTENT AND SERVICES OFFERED ON THIS SITE AT ANY TIME. FREEDOMPOP CAN CHANGE, MODIFY OR ADD OR REMOVE PROVISIONS OF THESE TERMS AT ANY TIME BY POSTING UPDATED TERMS OF USE ON THIS SITE AND/OR BY PROVIDING YOU WITH NOTICE OF SUCH CHANGES BY EMAIL USING THE EMAIL ADDRESS THAT YOU HAVE PROVIDED TO US. IF ANY CHANGE, MODIFICATION, ADDITIONAL PROVISION OR REMOVAL OF A PROVISION IS UNACCEPTABLE TO YOU, YOU SHALL CEASE USING THIS SITE AND THE SERVICES. IF YOU INSTEAD CONTINUE TO USE THIS SITE OR THE SERVICES, YOU WILL BE CONCLUSIVELY DEEMED TO HAVE ACCEPTED THE CHANGE.

Terms as of October 4th, 2012 attached. (They HAVE been changed, but this is original terms when "I'" signed up.)

Check coverage in your area. Not available in all cities in US as per the coverage map:

https://www.freedompop.com/coverage_map.htm

SPEED TEST RESULTS

Location/zipcodeSpeed Dn (Mbps)Speed Up (Mbps)Speed add on (Y/N) USB Modem OR Hotspot Notes Date
North San Antonio 2.5 1.2 (?) ?  
Houston TX (77059) 5.7 1.9 (?) ?  
Downtown Los Angeles 6.34 0.72 N Hotspot  
Irvine (92604) 6.1 0.83 (?) ?  
Baltimore 9.3 2.0 N Hotspot Outdoor, very near to signal tower  
Baltimore 1.1 0.9 N Hotspot Indoor  
Baltimore 7.3 1.4 N Hotspot Freeway  
Boston MA 10 1.3 Y ?  
Chicago town 6.20 5.09 (?) ? Test 1 of 4 in Chicago town 
Chicago town 8.42 1.90 (?) ? Test 2 of 4 in Chicago town 
Chicago town 2.90 1.94 (?) ? Test 3 of 4 in Chicago town 
Chicago town 4.12 2.23 (?) ? Test 4 of 4 in Chicago town 
Nashua NH near FAA 7.5 1.5 N ? Average of several tests 
Maitland/Winter Park FL 5+ 2+ N Hotspot Average of several tests 
Orlando FL 5+ 2+ N Hotspot Average of several tests 
Thornton Park FL 5+ 2+ N Hotspot Average of several tests 
University Park FL 5+ 2+ N Hotspot Average of several tests 
North East of Atlanta 5.9 1.1 N ? Outside ATL Perimeter in Suburbs 
Seattle WA (U-District) 9.80 2.17 N ?  
Minneapolis MN town 9.96 2.22 (Y) ? Sculpture Garden 
San Francisco (94122) 4.25 1.25 N ? Inside house 
Sacramento CA 8.9 1.12 N Hotspot Outside Park 
Sacramento CA 7.5 1.3 Y Hotspot Tested on freeway 10/12/12
Sacramento CA 6.1 .67 Y Hotspot Tested on freeway 10/12/12
Sacramento CA 3 .62 Y Hotspot Tested on freeway 10/12/12
Sacramento CA 3.5 1.3 Y Hotspot Tested on freeway 10/12/12
Marina Del Rey CA 8.55 1.40 N Hotspot Tested in parking lot 10/15/12
Culver City CA 6.80 1.41 N Hotspot Tested at City Hall 10/15/12
Downtown Los Angeles 8.51 1.46 N Hotspot Tested in parking lot 10/15/12
Walnut, CA 10 2.76 N Hotspot Business Building 10/18/12
Burbank, CA 10.37 1.42 N Hotspot Inside Apartment 10/30/12
Piscataway, NJ 6.65 0.49 N Hotspot at UMDNJ-Robert Wood Johnson Medical School 2/1/13
Please note that when you check for coverage, the LIGHT GREEN AREA GETS LESS HORRIBLE SPEEDS, LESS THAN 1MB/S.

Toll free support (thanks to MeatCatalog)

(888) 743-8107

-------------------------------

FREEDOM FRIENDS BONUS DATA
You get an additional 50MB per month for each "Freedom Friend" you connect with through your account. Also, you can share extra data with them that you won't need that month, etc. ...very cool.

THIS IS NOT A REFERRAL as both of you are already subscribed to the service. You can add up to 10 friends for extra 500MB per month, every month. Or keep more connected friends to give or receive MB when you need it before the next cycle.

To see a list of emails of people who agree to be added, go to THIS THREAD: http://slickdeals.net/f/5276432-FreedomPop-Friends?v=1

What is says on the Find Friends page:

Earn Free Data by Connecting with Friends!

Find your friends on FreedomPop and earn free data. The more friends you connect to, the more free data you earn every month.

From the FAQ

In addition to the guaranteed 500 MB/month free you'll receive by being a user, you can also earn up to 1GB/month free by connecting with your friends on FreedomPop and earn unlimited data free by participating in partner offers and promotions.

With Freedom Friends - you'll earn 10MB for every friend you're connected with on FreedomPop (up to an additional 500MB/month).

With partner offers and promotions - you can earn unlimited data each month by completing special offers. Special offer earned data must be used in the month that it is earned otherwise it will expire.

-------------------------------

Visit the Devices page to initiate a return.

Devices subjected to neglect misuse, liquid damage or non standard wear and tear are not eligible for our return program.

Please post here if you find any proof to support above opinions.

-------------------------------

Inactive Account Fee

https://www.freedompop.com/servic..._terms.htm
If you choose the free Broadband Service and use less than 5mb in any given month, we’ll charge you a $.99 Active Status fee to keep your account active.

----------------------------------------------------------------------------

TRACKING DATA USAGE

If you are using Android and want to keep track of your data, you can use the free app FreedomChomp - https://play.google.com/store/app...eedomchomp

To track useage on a PC, you can use the Performance Monitor in the Task Manager.
1. Start Task Manager (Ctrl-Alt-Delete)
2. Select the Network tab
3. Select View Menu->Select Columns
4. Check Bytes (total of Bytes Sent and Received)
Leave the Task Manager on and note the Total Bytes for the day or session.
Add that to the total from your FreedonPop account home page.

On an Android device, download this app: Network Speed (there are probably others, as well: CISCO Data app)
Open the app and select menu, then select Totals. There is a daily and a monthly total for each network type.
See eth0 for wifi totals.

A single speedtest on (www.speedtest.net [speedtest.net]) took over 10MB, so there is your minimum.

Video review of product (Photon)
http://www.youtube.com/watch?v=BSRAPoYaXp4
--------------------------------------------------------------------------

Exclusions from Arbitration/Right to Opt Out

Notwithstanding the above, you or FreedomPop may choose to pursue a Dispute in court and not by arbitration if: (a) the Dispute qualifies, it may be initiated in small claims court; or (b) YOU OPT-OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS FROM THE DATE THAT YOU FIRST CONSENT TO THIS AGREEMENT (the "Opt-Out Deadline"). You may opt out of this Provision by mailing written notification to FreedomPop, 18757 Burbank Boulevard, Tarzana, CA 91356. Your written notification must include: (1) your name; (2) your address; and (3) a clear statement that you do not wish to resolve disputes with FreedomPop through arbitration. Your decision to opt-out of this arbitration Provision will have no adverse effect on your relationship with FreedomPop. Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Dispute in arbitration or small claims court.

--------------------------

Why are there so many complaints? Why is everyone returning devices?

Responses:
http://slickdeals.net/f/5273826-FreedomPop-FREE-4G-Mobile-Internet-500MB-per-month-with-49-99-deposit?v=1&p=54263578#post54263578
--------------------------

Using the 4G USB modem stick with Nexus 7 (may also work with other android devices), just do the following steps.
1. Turn off wifi
2. Plug the stick in the USB port (need the micro USB OTG for Nexus 7)
3. Open a web browser.
4. Go to http://192.168.14.1 and under the Advanced setting, select NAT Mode. Then, apply.

That's it. No rooting or additional app required.

1,660 Comments

41 42 43 44 45

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#631
How do you see how much data you have used in the current period and how long do you have to wait before it's reflected on your account?
I suppose that even looking at your account to see the data uses a few MB just for that unless the hotspot itself has a usage meter on it that's up to the minute.
Reply Helpful Comment? 0 0
#632
I still haven't had a response from canceling my two orders last Monday, 2x via the online customer contact form. (They charged me back in May.)

Does anyone have an email address so that I can try canceling via that route?

Thanks.
Reply Helpful Comment? 0 0
Joined Dec 2010
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#633
Quote from ono View Post :
I still haven't had a response from canceling my two orders last Monday, 2x via the online customer contact form. (They charged me back in May.)

Does anyone have an email address so that I can try canceling via that route?

Thanks.
there phone number was posted a few pages back

FreedomPop (888) 743-8107
Reply Helpful Comment? 0 0
#634
Quote from sdweb1b View Post :
I ordered a FreedomPop hotspot, but I'm sending it back right away. I probably won't even bother to open the box.
It won't be worth the hassle of micromanaging the usage to make sure I use between 6MB and 399MB to avoid the monthly non-use fee or $10 automatic top up at 400MB. $1 per month to not use it is still only $12 per year (plus I assume two automatic top up of $10 each to cover it), but it just makes a hassle and makes the company seem a bit shady and disingenuous.
For my limited use, I think the best choice for me is to just buy a Walmart net2go mifi and a $45 1GB prepaid data card that never expires. I could probably stretch the the 1GB out for a year or more if used only for checking email or light web browsing when no wifi is available. Pay once and forget about it until you use all the data, no nickel and diming.
So you are spending $150 for a year of mifi access instead of maybe $12, if you don't use it much? Ok it's your money and your logic, but I don't get it.
Reply Helpful Comment? 0 0
#635
It won't be $150 since I could make the $45 data card last a year or longer since it won't be used much or every month and it doesn't expire. I don't know where you get $150 unless you're counting the cost of the mifi if you did, you would need to count the cost of the device for Freedompop also. You have to pay the "deposit" up front and you may never see a refund if they fail.
With $10 top ups to keep the balance from falling after the 99 cent monthly fees are subtracted, freedom pop will end up costing more than $12 to keep it active and if you let it expire you have to pay reconnection fees. Either you pay 99 cents or you need to make sure you use always more than 5 MB and less than 500 MB every month.
Reply Helpful Comment? 0 0
Last edited by sdweb1b October 7, 2012 at 11:48 PM
#636
Quote from sdweb1b View Post :
It won't be $150 since I could make the $45 data card last a year or longer since it won't be used much or every month and it doesn't expire. I don't know where you get $150 unless you're counting the cost of the mifi if you did, you would need to count the cost of the device for Freedompop also. You have to pay the "deposit" up front and you may never see a refund if they fail.
With $10 top ups to keep the balance from falling after the 99 cent monthly fees are subtracted, freedom pop will end up costing more than $12 to keep it active and if you let it expire you have to pay reconnection fees. Either you pay 99 cents or you need to make sure you use always more than 5 MB and less than 500 MB every month.
You do realize that you can disable the top ups, right? And on top of that, the 99 cent fee is easy to avoid, just pick a day once a month where you download a 5MB file. Not too difficult.
Reply Helpful Comment? 0 0
#637
ya or you can watch a youtube video or 2, that should be way more than 5mb.
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#638
Quote from sdweb1b View Post :
It won't be $150 since I could make the $45 data card last a year or longer since it won't be used much or every month and it doesn't expire. I don't know where you get $150 unless you're counting the cost of the mifi if you did, you would need to count the cost of the device for Freedompop also. You have to pay the "deposit" up front and you may never see a refund if they fail.
With $10 top ups to keep the balance from falling after the 99 cent monthly fees are subtracted, freedom pop will end up costing more than $12 to keep it active and if you let it expire you have to pay reconnection fees. Either you pay 99 cents or you need to make sure you use always more than 5 MB and less than 500 MB every month.
You need to take a step back and just think this through. To me, you make no sense. In a given month, you seriously think you won't use 6mb? And how hard it is to make sure you surf a few pages each month? Then you say you can stretch 1gb data card for a year, yet you are concerned that you might use more than 399 mb a month with freedompop? Your rationale is dizzying.
Reply Helpful Comment? 0 0
#639
Quote from sdweb1b View Post :
It won't be $150 since I could make the $45 data card last a year or longer since it won't be used much or every month and it doesn't expire. I don't know where you get $150 unless you're counting the cost of the mifi if you did, you would need to count the cost of the device for Freedompop also. You have to pay the "deposit" up front and you may never see a refund if they fail.
With $10 top ups to keep the balance from falling after the 99 cent monthly fees are subtracted, freedom pop will end up costing more than $12 to keep it active and if you let it expire you have to pay reconnection fees. Either you pay 99 cents or you need to make sure you use always more than 5 MB and less than 500 MB every month.
What $45 data card are you referring to? Virgin Mobile plans are all monthly, even their mobile broadband ones...
Reply Helpful Comment? 0 0
#640
I also have to laugh at all these users panicking because the hotspot sucks up mb when idle. Even if this is a bug they cannot fix, this wouldn't be an issue for many of us. My question is, why would you guys leave it on if you're not using the internet? On top, that's wasting battery. First thing I do when I get home is turn off data on my cell and let it connect via wifi to my home's internet. I'll be doing the same thing with the freedompop, turn it off at home!!! This seems like an awesome deal for casual users who already have internet at home, but just need some hotspot action for the occasional times when they're out.

See, I have an international galaxy note that I use on t-mobile, It cannot access T-mobile's hespa speeds, I pay $5 a month for 200mb of EDGE. That's fine, I just check email and do messenger. Browsing a few web pages is a pain in the azz at times. That's $60 a year for crappy 200 mb edge. Freedompop is a one time $93, 500mb monthly on speeds faster than E. Makes absolutely sense for someone like. Just turn the thing off when I don't need it. Fascinated why people would want to leave it on idle.
Reply Helpful Comment? 0 0
#641
I think people are just paranoid about getting into trouble with these so called "free" product/services (ex. people who insist on using debit cards instead of credit cards because they are afraid of accumulating debt). All businesses (including not-for-profit organizations) needs some way to generate revenue to remain sustainable. The usage requirement and fees imposed for inactivity are reasonable and not shady IMO. Credit cards rewards are completely free if you pay-in-full each month. Likewise, FreedomPop can be free if you play by the rules (that's until they change the TOS).
Reply Helpful Comment? 0 0
#642
It doesn't use data when idle.
Reply Helpful Comment? 0 0
#643
Quote from rahilm View Post :
You do realize that you can disable the top ups, right? And on top of that, the 99 cent fee is easy to avoid, just pick a day once a month where you download a 5MB file. Not too difficult.
In this case if you disable top ups and are charged the 99 cent fee for non use, your account will be disabled and you will then have to pay their reconnection fee which is much more expensive. I don't think you can make payments in 99 cent increments so you would still have to manually top up rather than it being automatic.
I was planning on mostly not using it since I have other internet and I might want to use it a few times a year. If my home internet went out or I took my laptop on a rare road trip and didn't have free wifi or any wifi available at the hotel or wherever else I wanted to use it.
For my sporadic use, another service works better.
Having to remember to turn it on every month when I wouldn't otherwise be using it is just a hassle.
Reply Helpful Comment? 0 0
Last edited by sdweb1b October 8, 2012 at 07:29 AM
#644
Quote from blakeh View Post :
It doesn't use data when idle.
Yes it does, it will track your statistic and report back to bogus websites....
Reply Helpful Comment? 0 0
#645
How are you guys finding so many friends for increasing your bandwidth cap?
Reply Helpful Comment? 0 0
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