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FreedomPop FREE 4G Mobile Internet 500MB per month with $49.99 deposit

unlockedshaders 312 502 October 1, 2012 at 12:09 AM in Internet & Websites (3) More FreedomPop Deals
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Last Edited by unlockedshaders October 2, 2012 at 11:08 AM
FreedomPop [freedompop.com] beta offers 500MB per month of free 4G WiMax internet.

A 4G USB modem stick requires a $49.99 refundable security deposit.
A 4G mobile hotspot requires an $89.99 refundable security deposit.
Shipping is $4.99.

Plans and charges: http://www.freedompop.com/acct_dataplan.htm

Overages are charged at $20 per GB or $0.02 per MB.
You can do various things to earn free data, such as inviting friends or fulfilling offers. You can also pay more for premium services.

Here's a hands on by PC Mag: http://www.pcmag.com/article2/0,2...411,00.asp

Since the modem / hotspot are Clear rebadges, here are reviews of the Clear products.
USB Modem: http://www.pcmag.com/article2/0,2...021,00.asp
Hotspot: http://www.pcmag.com/article2/0,2...653,00.asp
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Community Wiki

Last Edited by Elvey October 26, 2013 at 11:09 AM
Customer service phone number: 888-743-8107

SITE IS MISLEADING. All new accounts since 2013 purchase the equipment on a non-refundable basis.


Video Review of Photon Device
http://www.youtube.com/watch?v=BSRAPoYaXp4

Comment on the issues you have with them (like their change of device refund terms, or data rounding issue, etc) in their Twitter and Facebook page.

http://twitter.com/freedompop4g
http://www.facebook.com/FreedomPop

How to file FCC Complaint

Visit the following links. The more complaints, the more the FCC will look into unlawful business practices.

http://www.fcc.gov/complaints
https://esupport.fcc.gov/ccmsform...type=2000B

Important Information:
  • Based on user experience, FreedomPop calculates data usage every 15 mins. This data is also rounded up to nearest MB(Link to rounded up confirmation). Even though it only use few kilobytes of data like checking email does every 10 minutes, freedompop data metering rounts up to one full megabyte This translates to a minimum of 4MB per hour for a device that simply checks email or 2880MB per 30 days because freedompop's rounding methodology. Home Burst Hub has been confirmed to round up only in reporting, not actual usage, so a few KB will show up as 0 or 1 MB over a while, only when it accumulates to the next MB.
    Comment: I've received word from FreedomPop that they may have had a mix-up between owners of the MAC addresses in their database. Therefore, you may have been shown / charged the data usage for another customer. A fix is supposedly under way. -unlockedshaders
  • Only work on Clear 4G WiMAX network. No 3G network.
  • Terms [freedompop.com] [freedompop.com [freedompop.com]] Inactive account fee: If you choose the free Broadband Service and use less than 5mb in any given month, we wi??ll charge you a $.99 Active Status fee to keep your account active.
  • they will be switching from 4G WiMAX to LTE in As early as June 2013. The equipment they have now won't work with LTE but current equipment may be supported through up to 2015.. (no detail what they will do. Freedompop CSR said the switch could involve paying more money to exchange for a newer device. The coverage area during this transition may change so your current WiMax device my actually be superior to an LTE device due to coverage.
  • Note: FreedomPop has changed their Terms and Conditions few times already. Please read the latest terms for Equipment and others information
SDers experience:Leased Equipment -- No Longer Offered (related to deposit refund).

https://www.freedompop.com/servic..._terms.htm (looks like they change this few times already. This is only correct as of 10/11/2012. May have changed afterward.)
  • refund the deposit (less any amounts that you owe to us) to your registered payment method
  • FreedomPop is still actively providing the same Equipment to users of the Broadband Service
  • you (or we) terminate your subscription to the Broadband Service within 1 year of the start date of your subscription (won't get refund after ONE year)
  • deduct from your deposit refund all amounts owed and unpaid for any Services and for any Equipment you return that is damaged due to neglect, misuse, liquid damage or non-standard wear and tear. (sounds like only allow refund if it is "NEW" or "LIKE NEW" condition)
  • there is RESTOCKING FEE for opened item. Also customer pay for shipping.
There is NOT a RESTOCKING FEE, RECEIVED A FULL REFUND OF $89 for the device 11-4-12

EDIT 12-1-12 THERE IS A RESTOCKING FEE - Charged a restocking fee of $8.25. Device and packaging were spotless.
From Patrick, Customer Service:
"Your device was received in good condition and the majority of your deposit was refunded. We were charged a small fee by our logistics partner to replace packaging and re-polish the device. This fee was deducted from the deposit at cost per our T&Cs and should be nominal. We're totally committed to making internet as free as possible, including the device, but when we're are charged a real fee, we need to deduct that from deposit or we'd be forced to make users buy the device outright which we're trying to avoid. "

EDIT 1-7-2013 RMA categorized as B-stock (visible damage). Refunded $67 of the the $89 deposit. Device and packaging were spotless as well.
After inquiries via email asking for explanation, customer service stalled for about 3 weeks, then refused to provide any further explanation or proof, stating:

"I have received confirmation from our logistics provider that the condition of your device was correct and your refund amount reflects that. This is the response they sent to me "Yes, this was properly graded as B-stock. The device was not in perfect physical condition."

This conflicts with the allowance in the Service Plan terms for "reasonable wear and tear":
http://tosback.wikispaces.com/pag...=463337376

https://www.freedompop.com/terms.htm

FREEDOMPOP MAY MAKE CHANGES TO THE CONTENT AND SERVICES OFFERED ON THIS SITE AT ANY TIME. FREEDOMPOP CAN CHANGE, MODIFY OR ADD OR REMOVE PROVISIONS OF THESE TERMS AT ANY TIME BY POSTING UPDATED TERMS OF USE ON THIS SITE AND/OR BY PROVIDING YOU WITH NOTICE OF SUCH CHANGES BY EMAIL USING THE EMAIL ADDRESS THAT YOU HAVE PROVIDED TO US. IF ANY CHANGE, MODIFICATION, ADDITIONAL PROVISION OR REMOVAL OF A PROVISION IS UNACCEPTABLE TO YOU, YOU SHALL CEASE USING THIS SITE AND THE SERVICES. IF YOU INSTEAD CONTINUE TO USE THIS SITE OR THE SERVICES, YOU WILL BE CONCLUSIVELY DEEMED TO HAVE ACCEPTED THE CHANGE.

Terms as of October 4th, 2012 attached. (They HAVE been changed, but this is original terms when "I'" signed up.)

Check coverage in your area. Not available in all cities in US as per the coverage map:

https://www.freedompop.com/coverage_map.htm

SPEED TEST RESULTS

Location/zipcodeSpeed Dn (Mbps)Speed Up (Mbps)Speed add on (Y/N) USB Modem OR Hotspot Notes Date
North San Antonio 2.5 1.2 (?) ?  
Houston TX (77059) 5.7 1.9 (?) ?  
Downtown Los Angeles 6.34 0.72 N Hotspot  
Irvine (92604) 6.1 0.83 (?) ?  
Baltimore 9.3 2.0 N Hotspot Outdoor, very near to signal tower  
Baltimore 1.1 0.9 N Hotspot Indoor  
Baltimore 7.3 1.4 N Hotspot Freeway  
Boston MA 10 1.3 Y ?  
Chicago town 6.20 5.09 (?) ? Test 1 of 4 in Chicago town 
Chicago town 8.42 1.90 (?) ? Test 2 of 4 in Chicago town 
Chicago town 2.90 1.94 (?) ? Test 3 of 4 in Chicago town 
Chicago town 4.12 2.23 (?) ? Test 4 of 4 in Chicago town 
Nashua NH near FAA 7.5 1.5 N ? Average of several tests 
Maitland/Winter Park FL 5+ 2+ N Hotspot Average of several tests 
Orlando FL 5+ 2+ N Hotspot Average of several tests 
Thornton Park FL 5+ 2+ N Hotspot Average of several tests 
University Park FL 5+ 2+ N Hotspot Average of several tests 
North East of Atlanta 5.9 1.1 N ? Outside ATL Perimeter in Suburbs 
Seattle WA (U-District) 9.80 2.17 N ?  
Minneapolis MN town 9.96 2.22 (Y) ? Sculpture Garden 
San Francisco (94122) 4.25 1.25 N ? Inside house 
Sacramento CA 8.9 1.12 N Hotspot Outside Park 
Sacramento CA 7.5 1.3 Y Hotspot Tested on freeway 10/12/12
Sacramento CA 6.1 .67 Y Hotspot Tested on freeway 10/12/12
Sacramento CA 3 .62 Y Hotspot Tested on freeway 10/12/12
Sacramento CA 3.5 1.3 Y Hotspot Tested on freeway 10/12/12
Marina Del Rey CA 8.55 1.40 N Hotspot Tested in parking lot 10/15/12
Culver City CA 6.80 1.41 N Hotspot Tested at City Hall 10/15/12
Downtown Los Angeles 8.51 1.46 N Hotspot Tested in parking lot 10/15/12
Walnut, CA 10 2.76 N Hotspot Business Building 10/18/12
Burbank, CA 10.37 1.42 N Hotspot Inside Apartment 10/30/12
Piscataway, NJ 6.65 0.49 N Hotspot at UMDNJ-Robert Wood Johnson Medical School 2/1/13
Please note that when you check for coverage, the LIGHT GREEN AREA GETS LESS HORRIBLE SPEEDS, LESS THAN 1MB/S.

Toll free support (thanks to MeatCatalog)

(888) 743-8107

-------------------------------

FREEDOM FRIENDS BONUS DATA
You get an additional 50MB per month for each "Freedom Friend" you connect with through your account. Also, you can share extra data with them that you won't need that month, etc. ...very cool.

THIS IS NOT A REFERRAL as both of you are already subscribed to the service. You can add up to 10 friends for extra 500MB per month, every month. Or keep more connected friends to give or receive MB when you need it before the next cycle.

To see a list of emails of people who agree to be added, go to THIS THREAD: http://slickdeals.net/f/5276432-FreedomPop-Friends?v=1

What is says on the Find Friends page:

Earn Free Data by Connecting with Friends!

Find your friends on FreedomPop and earn free data. The more friends you connect to, the more free data you earn every month.

From the FAQ

In addition to the guaranteed 500 MB/month free you'll receive by being a user, you can also earn up to 1GB/month free by connecting with your friends on FreedomPop and earn unlimited data free by participating in partner offers and promotions.

With Freedom Friends - you'll earn 10MB for every friend you're connected with on FreedomPop (up to an additional 500MB/month).

With partner offers and promotions - you can earn unlimited data each month by completing special offers. Special offer earned data must be used in the month that it is earned otherwise it will expire.

-------------------------------

Visit the Devices page to initiate a return.

Devices subjected to neglect misuse, liquid damage or non standard wear and tear are not eligible for our return program.

Please post here if you find any proof to support above opinions.

-------------------------------

Inactive Account Fee

https://www.freedompop.com/servic..._terms.htm
If you choose the free Broadband Service and use less than 5mb in any given month, we???ll charge you a $.99 Active Status fee to keep your account active.

----------------------------------------------------------------------------

TRACKING DATA USAGE

If you are using Android and want to keep track of your data, you can use the free app FreedomChomp - https://play.google.com/store/app...eedomchomp

To track useage on a PC, you can use the Performance Monitor in the Task Manager.
1. Start Task Manager (Ctrl-Alt-Delete)
2. Select the Network tab
3. Select View Menu->Select Columns
4. Check Bytes (total of Bytes Sent and Received)
Leave the Task Manager on and note the Total Bytes for the day or session.
Add that to the total from your FreedonPop account home page.

On an Android device, download this app: Network Speed (there are probably others, as well: CISCO Data app)
Open the app and select menu, then select Totals. There is a daily and a monthly total for each network type.
See eth0 for wifi totals.

A single speedtest on (www.speedtest.net [speedtest.net]) took over 10MB, so there is your minimum.

Video review of product (Photon)
http://www.youtube.com/watch?v=BSRAPoYaXp4
--------------------------------------------------------------------------

Exclusions from Arbitration/Right to Opt Out

Notwithstanding the above, you or FreedomPop may choose to pursue a Dispute in court and not by arbitration if: (a) the Dispute qualifies, it may be initiated in small claims court; or (b) YOU OPT-OUT OF THESE ARBITRATION PROCEDURES WITHIN 30 DAYS FROM THE DATE THAT YOU FIRST CONSENT TO THIS AGREEMENT (the "Opt-Out Deadline"). You may opt out of this Provision by mailing written notification to FreedomPop, 18757 Burbank Boulevard, Tarzana, CA 91356. Your written notification must include: (1) your name; (2) your address; and (3) a clear statement that you do not wish to resolve disputes with FreedomPop through arbitration. Your decision to opt-out of this arbitration Provision will have no adverse effect on your relationship with FreedomPop. Any opt-out request received after the Opt-Out Deadline will not be valid and you must pursue your Dispute in arbitration or small claims court.

--------------------------

Why are there so many complaints? Why is everyone returning devices?

Responses:
http://slickdeals.net/f/5273826-FreedomPop-FREE-4G-Mobile-Internet-500MB-per-month-with-49-99-deposit?v=1&p=54263578#post54263578
--------------------------

Using the 4G USB modem stick with Nexus 7 (may also work with other android devices), just do the following steps.
1. Turn off wifi
2. Plug the stick in the USB port (need the micro USB OTG for Nexus 7)
3. Open a web browser.
4. Go to http://192.168.14.1 and under the Advanced setting, select NAT Mode. Then, apply.

That's it. No rooting or additional app required.

1,660 Comments

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Joined Sep 2005
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#46
Quote from iyg View Post :
Does anyone see the warranty policy?
As far as I can find, there is no warranty on the device. For $3/mo you get the following however:

FreedomPop Protection Plus

Category: protection

$2.99 / month Activate
This service includes the following:

Direct access to FreedomPop experts
Support with any internet problems
Global repair coverage if your modem is damaged
Mail-in repair for modems
One stop support, service, & replacement

The way that sounds is there is repair or replacement without the $3/mo. Unsure. All this is still beta so i'm just answering the best as I can find from their site.
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Joined Jul 2005
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#47
keeping an eye on this but not pulling the trigger until I see more info about the longevity of this.
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#48
I ordered from them via KickStarter, and then cancelled, because of inconsistent messaging. They were telling two stories, one on FaceBook and another on KickStarter. Red flags galore.

They initially announced the project over KickStarter and then got booted for violating the terms. I would exercise extreme caution.
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#49
Quote from MeatCatalog View Post :
As far as I can find, there is no warranty on the device. For $3/mo you get the following however:

FreedomPop Protection Plus

Category: protection

$2.99 / month Activate
This service includes the following:

Direct access to FreedomPop experts
Support with any internet problems
Global repair coverage if your modem is damaged
Mail-in repair for modems
One stop support, service, & replacement

The way that sounds is there is repair or replacement without the $3/mo. Unsure. All this is still beta so i'm just answering the best as I can find from their site.
Thanks for the info. My gf has a habit of dropping item a lot, so I need to make sure =(

Quote from discounteggroll View Post :
keeping an eye on this but not pulling the trigger until I see more info about the longevity of this.
Quote from sphere2040 View Post :
I ordered from them via KickStarter, and then cancelled, because of inconsistent messaging. They were telling two stories, one on FaceBook and another on KickStarter. Red flags galore.

They initially announced the project over KickStarter and then got booted for violating the terms. I would exercise extreme caution.
According to WSJ (you need a subscription to read it) http://online.wsj.com/article/SB1...53628.html : "A start-up backed by a founder of Skype is set to launch a wireless data service that promises to save customers hundreds of dollars a year, at a time when cellphone bills are chewing up a growing share of the household budget.

The start-up, called FreedomPop, is the latest and most extreme experiment in low-cost wireless pricing to hit the U.S., and it comes as the largest carriers are hoping to push up bills another notch by offering faster Web-browsing speeds. Monthly fees for one smartphone already often top $100.

FreedomPop's service, which begins operations on Monday, will offer users half a gigabyte of high-speed wireless data per month free and sell more at cheaper rates than what the big carriers charge: one gigabyte for $10 a month and five gigabytes for $35 a month."

Skype is pretty successful, so I think it will last for at least a couple years.
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Last edited by iyg October 1, 2012 at 03:13 AM
Joined Jul 2005
always free delivery
2,352 Posts
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#50
is there a way to absolutely make sure that I get capped for overage and know when I use my 500 megs? I carry a 15" MBP and 11" air, and decided to toss my ipad. This would be ideal granted I know when my limit is reached
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#51
does it say anywhere that if you upgrade from the free to the paid plan that you cannot downgrade back to free?

this would be great for parents that use the internet very lightly.
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#52
For no reason whatsoever, I did some simple bare-bones calculations without taking tax/shipping into consideration.

If you want 2.5GB/month (500MB free + 2GB plan), then over the course of a year it would be more cost effective to buy five USB adapters at $49.99/ea. That is, assuming you get 500MB free per device, per month, forever.

In a nutshell: this is only a good deal if you only use your free data allotment each month, for more than twelve months OR if you're a light user looking for no commitments, over a period of many, many months. It comes out to be $0.008/MB if you use 500MB/month for 12 months, not including taxes or shipping.

Also note that this is for the modestly priced USB adapter and not the more expensive "Freedom Sleeves". Will you really be using the same old iPod Touch or iPhone 4/4S over a year from now?

It's not going to pay off for itself if you break your phone and get a new one with a different docking connector, or if the Freedom Sleeve/USB adapter breaks.

If you're looking to consume 2GB or more, Sprint offers 6GB at $0.008/MB [sprint.com] and T-Mobile offers 3.5GB/5GB at $0.01/MB [t-mobile.com].

Nice concept, though. It's not about money... it's about sending a message. Right?
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#53
the NetZero 4G Mobile Broadband [netzero.net] seems similar to this where you buy the Stick ($25)/Hotspot ($50) and get 200MB free data. it says that the free plan expires at the end of 12 months. it does say that if you upgrade from the free plan to a paid plan that you cannot downgrade back to the free plan. it also says that it cannot be renewed, meaning you have to buy another stick or hotspot.
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Last edited by ReverseHandedJO October 1, 2012 at 04:44 AM
Joined Aug 2004
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#54
Quote from pissonyou View Post :
the NetZero 4G Mobile Broadband [netzero.net] seems similar to this where you buy the Stick ($25)/Hotspot ($50) and get 200MB free data. it says that the free plan expires at the end of 12 months. it does say that if you upgrade from the free plan to a paid plan that you cannot downgrade back to the free plan. it also says that it cannot be renewed, meaning you have to buy another stick or hotspot.
Netzero is still in business? OMG
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#55
Quote from Iceboie View Post :
Netzero is still in business? OMG
yep, been using them for years, from the dialup days
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#56
Well, the Netzero "free plan" only lasts for a year [netzero.net].
Quote :
Access to the Free plan from a specific device expires (and may not be renewed) twelve (12) months from the date of initial registration, or upon upgrading to a paid plan.
Using the same method as in my previous post, it comes out to: 25/(200*12) = $0.0104/MB. It's good for those who need occasional emergency Internet access over a period of a year.

Digging a little deeper into the FreedomPop webpage, I found this gem [freedompop.com]:

(Under ACTIVE AND SUSPENDED BROADBAND SERVICE + REACTIVATE SERVICE)
Quote :
Your Broadband Service becomes inactive after 30 days of Broadband Service activity under the 5mb threshold or if you fail to pay any fees for the Broadband Service and Value Added Services when due.

If you choose the free Broadband Service and use less than 5mb in any given month, we'??ll charge you a $.99 Active Status fee to keep your account active.

If your Broadband service is canceled for any reason, you can Reactivate your Broadband service by making payment for all outstanding fees due and reactivation payment of $19.99.
Nope. Nope. Nooope.
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#57
Quote from Atachi View Post :
Well, the Netzero "free plan" only lasts for a year [netzero.net].


Using the same method as in my previous post, it comes out to: 25/(200*12) = $0.0104/MB. It's good for those who need occasional emergency Internet access over a period of a year.

Digging a little deeper into the FreedomPop webpage, I found this gem [freedompop.com]:

(Under ACTIVE AND SUSPENDED BROADBAND SERVICE + REACTIVATE SERVICE)


Nope. Nope. Nooope.
hidden fees! RUN!
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#58
Any reason? Like what? No downloading mp3 music files or porn?
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#59
Quote from pissonyou View Post :
the NetZero 4G Mobile Broadband [netzero.net] seems similar to this where you buy the Stick ($25)/Hotspot ($50) and get 200MB free data. it says that the free plan expires at the end of 12 months. it does say that if you upgrade from the free plan to a paid plan that you cannot downgrade back to the free plan. it also says that it cannot be renewed, meaning you have to buy another stick or hotspot.
Great. I bought my NetZero hotsport for $100 a few months ago.

I also have the FreedomPop iPod touch sleeve pre-ordered. May want to change it to a hotspot instead.
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#60
Quote from buzzman View Post :
Great. I bought my NetZero hotsport for $100 a few months ago.

I also have the FreedomPop iPod touch sleeve pre-ordered. May want to change it to a hotspot instead.
at the end of the netzero 12 months of the free plan to continue using the stick/hotspot you would have to change to a paid plan.
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