Question in the event of a fire evacuation are your leased equipment boxes on your list of things to grab?

Quote from dealgate : Depreciation is for tax purposes. Even if the device is full depreciated by Verizon, it still has value.

If someone were to take you to court to make you pay for the value of an item that was destroyed, missplaced, etc. then depreciation would be used to calculate the amount you owe the original owner for that item. This is not the same depreciation that Verizon might use internally for tax and budgetary purposes. In the corporate sense things can have a $0 value. In the real world an item's value can never be zero even if it is only worth fractions of a penny.

Quote from dealgate : While the "bill" itself is a civil matter between you and who gives you the bill, you agreed to a legal contract and that contract states you owe x amount. This is the definition of a "legal" obligation. Regardless, they can and will make your life miserable if you do not pay. I suppose you could pay it and then sue for it back, but not sure the court would find for you in that case. If Verizon does sue for what they think you owe, they will simply show the contract that you agreed to and the court will find for them. You have very little chance of winning were this type of case to ever actually make it in front of a judge. But of course Verizon wouldn't sue you. It would go to a collection agency, then another, then another, then a collection attorney, then they would enter a default judgement against you, then your credit is screwed, etc, etc. There is a chance however that the court would reduce what they think the used equipment is worth if you could in fact get to court on this.

A contract stipulation would only be valid if it does not violate any laws. Typically the contract would state that you the customer are responsible for the value of the item (that's present day value, not MSRP). Please show me a contract that states something substantially different. If the contract actually said, "you owe us MSRP if you damage this" it would not be legally binding and that clause would be stricken or ruled invalid.

Correct, it would go to a collection agency, so you would have to proactively sue Verizon in small claims court.

Quote from dealgate : And you do know that the "BBB" is a joke organization right? You do know that it is a private company with no right to do anything to anyone right? In fact, I don't even think Verizon is a member of these jokes. Most legitimate companies are not.

Another straw man! I said that it would, "at least elevate you to a higher tier of support". I didn't say or imply anything else about the company.

Verizon is an accredited member of the BBB and most "legitimate" companies are members of the BBB. Yes, the BBB does not have any legal sway or authority to take action against a company. Worst case scenario they would just remove the company's accreditation, but I'm sure they would avoid that for the right fee.