I had the same problem until I researched the issue. Apparently, you must use reach over your head with your left hand to pull up the tip of your right ear and then insert the ear plug with your right hand so it creates a seal, which causes the noise cancellation. Vice versa for the other ear. If your still unable to use the ear plugs, search for bigger plugs to ensure a seal.
Hope this helps,
thanks. I'll have to test it out. I gave up on earbuds a long time ago because of this problem
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