I also got a letter from ATT.
"Regretfully, we have canceled your Wireless service because your account remains unpaid. Our records reflect an unpaid balance of $410.XX. If your account remains unpaid, AT&T may be left with no alternative but to refer your account to a collection agency. This may result in a negative reference on your credit report if the past-due amount remains unpaid.
If you have already made your payment, please disregard this reminder. For your convenience, you may also pay by major credit card, debit card or electronic check by calling 1-800-947-5096. "
l called and the same story again...same old BS. Then...how much did you pay. Those morons can only tell if the price of phone is x and if x is less than what they think, it is under contract. Now I have a case number and they will call in 3 days. I am really pissed with their no commitment prices. It would be better if I would have bought from Ebay.
Help! I was billed 125+ and I called CS and she told me I had to pay 37 dollars for activation since she said I ordered on the 6th and didn't cancelled until the 10th. So I suppose to cancel within 3 days of ordering the phone? The phone wasn't shipped until the 8th and I didn't receive the phone until the 10th. What should I do?
Yes, unfortunately, these phones were pre-activated so you really did only have 3-days from order date.
I did ask a CSR at time of order whether you had 3-days after order date or receiving date, and he said receiving. You could argue a CSR told you the same.
However, when I called to cancel 2-days after ordering before I even received it, the CSR who cancelled my service did tell me that phone was activated on the day I ordered.
I also received 3 robo calls and the email reminder to sign up. I just checked my bill and have $6 past due even though I canceled 2 days after ordering. When I canceled, the rep said I wouldn't get charged because the phone hadn't been activated yet.
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