Oakley Flak Jacket XLJ Polarized Jet Black Frame/Black Lens Shipped $85 after 20% promo at Amazon

Quote from moonequiped : Amazon replaced my order with a set of polarized glasses. On chat, I opened with the fact that my order was wrong. She brought up my order and asked if it was the one that I had received that was wrong. I said yes. She asked if I wanted to place another order for the right item. I asked if I would get it at the same price and she said she would change the amount of the order. I placed the order, gave her the order number and she changed the price to the original price and gave me one day shipping. It took about fifteen minutes in all.

It took about 15 minutes per response from two different CS reps that I talked to. Both of which kept offering me replacement non-polarized glasses. Honestly what kind of a company knowing updates a website to change a mistake and then tries to make it seem as if it is the customers fault for reading incorrectly. Ridiculous.

Quote from scnichol : It took about 15 minutes per response from two different CS reps that I talked to. Both of which kept offering me replacement non-polarized glasses. Honestly what kind of a company knowing updates a website to change a mistake and then tries to make it seem as if it is the customers fault for reading incorrectly. Ridiculous.

No kidding. They correct their mistake, then when a customer calls back with problems with his/her order they think the customer is lying.

I was able to work with Amazon to get a credit for the difference between the cost of the real polarized and the ones they sent out. Had to go through a couple chat personnel to make it happen.

Quote from popsometops : I was able to work with Amazon to get a credit for the difference between the cost of the real polarized and the ones they sent out. Had to go through a couple chat personnel to make it happen.

Looks like I have the best outcome I've seen so far.

Mine was basically the same but I also got the value of the coupon code in credit. $75.81 credit. This can be applied toward anything but I actually want the polarized glasses so I pulled the trigger. Total $84.82 out of pocket for the polarized model after they get my return of the non-polarized.

Took me about an hour of wrangling to get it, so a so-so deal. However, since this was an obvious description/price mistake I think it is decent of amazon to not just cancel and fark me. Plus, I can literally just return the non-polarized and keep the $75 credit (not that I will).

The CS person I ended up with said that the description changed before I actually placed the order (meaning I put it in my cart then the description changed). This is obviously wrong because I took the screencap after I got my order confirmation, but I've learned to take yes for an answer in life and am not going to argue with her.

They are clearly doing this to prevent an angry customer, they still probably think I was confused about what I saw. Whatevs.

After chatting with a very friendly Amazon rep, they were able to do a price adjustment for the polarized one to match the non-polarized one that I bought. Don't give up everyone, just be cordial and provide the fact that they changed the description of the product after you have placed the order. It's also best if you had a prior conversation about this issue before you received the shipment so they used it to look it up. The first rep mentioned that they will take care of the replacement if Amazon shipped the wrong one, in writing, so I had an extra ammo.

so after spending an hour chatting with the CS and was transfer to the "higher authority" the best they offered me was replacement of the non-polarized version or i can place an order of the polarized version and they can waive the shipping cost. how generous... i gave them a link to the screenshot of the page stating polarized, they just kept saying the link doesn't work. probably just to avoid giving me a price match

does this work for u guys? https://dl.dropbox.com/u/24692318...0Shoes.png

Quote from NDFung : so after spending an hour chatting with the CS and was transfer to the "higher authority" the best they offered me was replacement of the non-polarized version or i can place an order of the polarized version and they can waive the shipping cost. how generous... i gave them a link to the screenshot of the page stating polarized, they just kept saying the link doesn't work. probably just to avoid giving me a price match does this work for u guys? https://dl.dropbox.com/u/24692318...0Shoes.png

Link works! Amazon is a scam sometimes too, otherwise they wouldn't be in business

Amazon's inconsistent policies are laughable. But I do have a perverse enjoyment in exposing them. Initially was offered $25 credit for future purchase. I then complained via e-mail. They then agreed to honor the original price for the polarized and gave me another $10 off. So polarized sunglasses came out to $79-25 = $54. not really worth my time, but not bad.

tomorrow I will be getting mine, I will be chatting with them as well and demanding Polarized ones. They should honor their mistake.

Amazon agreed to allow me to return the item. They will not re-issue the 20% off coupon, which I used with the order. Instead, they offered to give me $30 credit, which I took. Not a great deal like P4lee received, but I think it's a fair deal.

Quote from az886502 : Amazon agreed to allow me to return the item. They will not re-issue the 20% off coupon, which I used with the order. Instead, they offered to give me $30 credit, which I took. Not a great deal like P4lee received, but I think it's a fair deal.

This is the same thing I got, but it only took 5 minutes of my time.

I got the CS rep to adjust the polarized version to the original price of $106.02 and gave me a credit for the coupon price difference.

I'm glad I had a chat with the CS rep before I purchased originally so they could pull up the chat log.

So got them for what I was willing to pay and got a credit for future crap. ZZzzz.

i am currently chatting with a supervisor.

okay, they are offering me this http://www.amazon.com/Oakley-Jack...2Cone+size

minus 50 bucks