I've had one of these for almost 2 years. My model doesn't have the splashing out problem, maybe I have a tighter lid design (or maybe I don't have it so liquidy.)
Anyway I use it so much, my blades for the little blender are worn out and I'm in for one today.
If you look closely, she didn't lock down the pour lid until after it splashes out. Perhaps she damaged her locking tab and that's why she held down on the it. We have no issue with ours and it still gets used along with our Vitamix.
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