Forum Thread

Google Voice "We could not complete your call"

Fly_jack 23 14 October 13, 2012 at 03:38 PM
Hello.

So 4 days ago (the last time i received a voicemail), my google voice app was working fine. If i didn't pick up a call, the google voice app answering machine would kick in. Now? If i don't pick up a call, i get a statement saying "We could not complete your call". I've scowered the internet and found many threads but no solutions. At first i thought this was google's problem.. however it has been like this for 2 days now. Anyone have any solutions?

Things you should know:

1) Droid Incredible HTC.
2) I have been jumping around gmail accounts. Over the course of a year, I've had two business google number/voice accounts connected to my phone without properly deleting one before adding the other. Both times, the voicemail answering machine (if you called my regular number) would be the same as the google number account its connected to. BASICALLY, it worked fine.


As always. Thanks.

21 Comments

1 2

Sign up for a Slickdeals account to remove this ad.

Joined Feb 2012
Permanently Banned
10,459 Posts
1,770 Reputation
#2
make sure you are dialing the AC with the local number.
Reply Helpful Comment? 0 0
Joined Sep 2012
L1: Learner
23 Posts
14 Reputation
Original Poster
#3
Quote from pissonyou View Post :
make sure you are dialing the AC with the local number.

Yeh, i made sure i wasn't mis-dialing a couple times. Roll Eyes (Sarcastic)


Nice name haha
Reply Helpful Comment? 0 0
Joined Feb 2012
Permanently Banned
10,459 Posts
1,770 Reputation
#4
Quote from Fly_jack View Post :
Yeh, i made sure i wasn't mis-dialing a couple times. Roll Eyes (Sarcastic)


Nice name haha
then a setting had to have changed - somehow.

thanks for the name compliment - second in 3 days!
Reply Helpful Comment? 0 0
Joined Sep 2012
L1: Learner
23 Posts
14 Reputation
Original Poster
#5
Well the problem occurred after i created a new google voice account after i left my old job. I made it 2 days ago, and may be the cause of the problem. Is anyone familiar on if the cross-over through so many accounts screwed it up?


I think the easy answer is to just contact google... but there is no contact info haha. Anyone know where i can go to talk to them?
Reply Helpful Comment? 0 0
Joined Jan 2006
L10: Grand Master
11,219 Posts
1,465 Reputation
#6
You have to activate the voicemail thing on a per account and per cell/land phone basis don't you?

This is probably a dumb question, but have you verified what the settings are at google.com/voice?
Reply Helpful Comment? 0 0
Heifer whines could be human cries
Closer comes the screaming knife
Joined Feb 2012
Permanently Banned
10,459 Posts
1,770 Reputation
#7
Quote from Fly_jack View Post :
Well the problem occurred after i created a new google voice account after i left my old job. I made it 2 days ago, and may be the cause of the problem. Is anyone familiar on if the cross-over through so many accounts screwed it up?


I think the easy answer is to just contact google... but there is no contact info haha. Anyone know where i can go to talk to them?
they make it as hard as possible to contact then as there is no help department.

Quote from vivahate View Post :
You have to activate the voicemail thing on a per account and per cell/land phone basis don't you?

This is probably a dumb question, but have you verified what the settings are at google.com/voice?
thats where i would look first.
Reply Helpful Comment? 0 0
Joined Sep 2012
L1: Learner
23 Posts
14 Reputation
Original Poster
#8
Alright so the situation just to sum it up more clearly.

- i've used my phone number through various google voice accounts.
-I set a new account, attached to my personal email address so that i would no longer have to keep changing my google number/voice account.
-The caller wouldn't be forwarded to my voicemail, but instead run into the message "Sorry we could not complete this call".

Solutions Tried:
1) Took my number off the old accounts completely. (inconclusive)
2) Took my number off my current account (Still played the "could not complete your call" when hypothetically it should go straight to Verizon's voicemail system)
3) Put my number back onto the account. (inconclusive).

I'm pretty sure i haven't overlooked anything in the Google Voice settings. . . hoping someone knows the solution to this problem.

I think i might just go to Verizon for this one... haha i'm sure they could atleast do SOMETHING. Right?
Reply Helpful Comment? 0 0
Last edited by Fly_jack October 14, 2012 at 04:05 PM

Sign up for a Slickdeals account to remove this ad.

#9
Try checking out settings on your Verizon phone.
Is it set to Verizon voice mail or GVM?
All Apps > Settings > Call > Voice Mail
Reply Helpful Comment? 0 0
Joined Sep 2012
L1: Learner
23 Posts
14 Reputation
Original Poster
#10
Quote from MonteCristo View Post :
Try checking out settings on your Verizon phone.
Is it set to Verizon voice mail or GVM?
All Apps > Settings > Call > Voice Mail

Hey MonteCristo.

Thanks for your reply. However there is no such option available for All Apps>Settings>Call>Voicemail.

I probably should've mentioned what phone i got after my upgrade. During the duration of this thread, my old phone (HTC Droid Incredible 1) died. I got an upgrade for the (Motorola Droid M).
Reply Helpful Comment? 0 0
#11
Quote from Fly_jack View Post :
Hey MonteCristo.

Thanks for your reply. However there is no such option available for All Apps>Settings>Call>Voicemail.

I probably should've mentioned what phone i got after my upgrade. During the duration of this thread, my old phone (HTC Droid Incredible 1) died. I got an upgrade for the (Motorola Droid M).
Oh... don't know why I assumed yours was Incredible.
Either case, check your voice mail settings on your phone. My assumption is that during your initial linkage between your phone and google voice, it prompts you which voice mail would you default to, and you may have selected one or the other. Try changing it and/or delete your GVM from your phone and set it up again.
Reply Helpful Comment? 0 0
Joined Sep 2012
L1: Learner
23 Posts
14 Reputation
Original Poster
#12
Quote from MonteCristo View Post :
Oh... don't know why I assumed yours was Incredible.
Either case, check your voice mail settings on your phone. My assumption is that during your initial linkage between your phone and google voice, it prompts you which voice mail would you default to, and you may have selected one or the other. Try changing it and/or delete your GVM from your phone and set it up again.

I'm not seeing anything that can manipulate voicemail settings besides the google voice app =/. Furthermore, I was never prompted to choose which one would be the default voicemail provider when i first registered my phone to google voice.


There IS a "Do not disturb" feature in google voice, which seems to do nothing when i check it on/off. Because of this, I'm 100% certain this is all on google's side and its something i can't really fix unless i change my number or contact them directly. Perhaps it has nothing to do with my device but my phone number in their servers. (Note: i am literally just pulling s*** out of my ass now.... But at this point, i can't help but think its their fault. nod)

I just want to get a hold of them directly...... so i can get this situation over with. Does anyone have any idea where i can start?
Reply Helpful Comment? 0 0
Joined Sep 2012
L1: Learner
23 Posts
14 Reputation
Original Poster
#13
Ah, didn't realize i can send them a written feedback through google voice. I sent one now. Hopefully whoever on the other side can help me. I'll keep everyone posted Smilie
Reply Helpful Comment? 0 0
#14
Quote from Fly_jack View Post :
Ah, didn't realize i can send them a written feedback through google voice. I sent one now. Hopefully whoever on the other side can help me. I'll keep everyone posted Smilie
You will hear back from them. They are pretty good.

But I am still a bit skeptical that you were not provided with the option when you originally signed up for google voice on your phone.

Come to think of it, maybe you didn't get prompted. There is a 'google voice app' for the phone... try installing that and then play with it... it is a cool app... each time you dial a #, it asks if you want to use GV or your regular line.

all the best.
Reply Helpful Comment? 0 0
#15
I'm getting error 503 when I try to call out. No solution yet.
Thanks to God I have Ooma too, which works fine.

https://www.google.com/search?q=e...ogle+voice
Reply Helpful Comment? 0 0
Last edited by evongugg October 18, 2012 at 03:40 PM
Page 1 of 2
1 2
Join the Conversation
Add a Comment
 
Copyright 1999 - 2016. Slickdeals, LLC. All Rights Reserved. Copyright / Infringement Policy  •  Privacy Policy  •  Terms of Service  •  Acceptable Use Policy (Rules)
Link Copied to Clipboard