So you're saying that if someone buys glasses from you but doesn't get an eye exam, you charge for adjustments and stuff?
That seems kind of stingy. I see an actual opthalmologist because of some special issues I have and then go to a local optical/optometry shop near me for glasses. It sounds like if they operated the way you did, I'd get charged, which would definitely leave a bad taste in my mouth.
Well yeah that's rude, and wrong. You shouldn't expect to get free stuff just walking into somewhere unless they advertise it.
Well, the end result is that I can compare them: Glasses sitting on my face that I can see out of. The only difference is potentially in quality of materials, selection, workmanship, and after-sale services. Which is why I'm currently going to this local shop, since they have a bit higher quality, better selection, and much better after-sale services.
It's not like I'm trying to compare the glasses to a pizza or something, they are directly comparable. And the frame and set of lenses at my local Costco I would select are 4-5 times the cost I did select at my local shop. The cost of frames at my local shop are more, but I'm sorry, I'm still getting "ripped off" in a sense, because I know these frames aren't $300. But again, the ability to get rimless is worth the difference, so it is directly comparable. I probably would switch back to Costco if I couldn't find frames I like because even stepping down to discount frames, the difference is still easily 3.5x at the local optical shop.
Doesn't make a bit of difference to me. An analogy to this from my field is offshoring and outsourcing of software development. If I were about to be outsourced to an offshore development shop, me telling management that they can't make a cost comparison to the other developer because he doesn't have the same rigorous training and experience I do would be dismissed out of hand. At the end of the day, all they'd care about is a delivered product.
Which is why the local shop is winning my business. They are adding value that other places like Zenni don't and I respect and recognize that. Not everyone will and you can't just tell people that Zenni isn't comparable. It obviously is for them.
Speaking of Zenni, I'm not entirely sure that Costco isn't using a shop like them. It usually takes them nearly two weeks to get a pair of glasses in, which curiously is roughly the time it takes Zenni to get glasses to me.
No, the customer/patient only has to have a file at our office. So, that file could be exam only, exam with purchase, or purchase only (without exam). As long as they have a file with our office, we usually do repairs for free. For ppl without files, we may or may not charge depending on what it is and at our discretion. Adjustments are always free for anyone.
I'm 100% sure Zenni and Costco aren't associated. The two-week time frame for eyeglass orders is standard for most labs and opticals. The multiple labs we use also take from a few days to a couple wks to complete orders. But, we always tell customers/patients it'll be 2 wks.
I just looked at Zenni's website and it appears that they are located in CA. So, it's a site that I would somewhat recommend. For bifocals, trifocals, or progressives though, I wouldn't recommend any online site.
As far as the lens quality not making a difference to you, it can make a different in lens quality and optical quality if the lenses are low quality non-U.S. approved lenses....especially with high prescriptions or bifocal/progressives. I've already mentioned the Rx sunglasses and non-UV blocking scenario. That's important because when you're wearing sunglasses, your pupils naturally dilate behind the tinted lenses. If the lenses don't offer any UV blocking properties, all that UV light is going to enter your eyes.
Certainly though, ppl are free to do what they wish. I can only educate them of the potential issues. They can decide for themselves.
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