60% off Keurig coffee makers after 20% off coupon, easy gift card rebate, & manufacturer's mail in rebate @ Staples B&M: B31 ($40), B145 ($53), B155 ($100)

Just had a chat w/ rebateshq. Staples is eligible.


Helen: Thank you for using RebatesHQ chat.
3:22:47 PM PDT : Scott: Good afternoon, Helen.
3:23:18 PM PDT : Scott: Can you tell me if a Keurig Office Pro purchased at Staples is eligible for the Keurig rebate?
3:23:41 PM PDT : Helen: Good afternoon
3:25:21 PM PDT : Helen: Yes, that is eligible.
3:25:49 PM PDT : Scott: Great. Thank you for the confirmation.
3:26:02 PM PDT : Scott: Have a great day.
3:26:16 PM PDT : Helen: It was a pleasure assisting you. Have a nice evening.
3:26:26 PM PDT : Helen: Thank you for using RebatesHQ chat. Please let us know how we are doing by taking a quick exit survey. When you close the browser the exit survey will pop open.
3:26:31 PM PDT : Helen: Keep copies of everything for your own records and future reference.

Hmmm that is strange. I talked with 2 CSRs and a supervisor this morning and they wouldn't budge.

Possible they changed their mind again?
If they reject mine, I plan to show them a screenshot of this conversation.

I just chatted again with Beth (was hoping to chat with Helen) but they said that they forwarded my record to the manager for review. I do not hold my breath for this since they will never get back to you. Probably if enough people fight for it, they will step back and correct it.

Just chatted again with Andrea using a different name. Same assurance that Staples is eligible. Are you sure it's not something else that rejected the rebate?

They kept saying Staples is not eligible.

Edit: It looked like they just fixed the problem. My status changed to "household limit exceeded". It turned out that they mistakenly recorded a quantity of 2 for the other record although I mailed 2 rebates separately (7 days difference between those). Geez, what is going on with those idiots at Parago?

Please do it. The supervisor kept asking me where I got the rebate from. I told him that I got from Keurig website. I think Keurig is realizing that we are doing double dipping rebates from Staples purchases ($25 Staples GC and $26 mail-in rebate). They just changed the term in thei computer system very recently. Therefore, the CSR at Parago just invalidate our rebates based on that updated information.

OK, the form I received in the newspaper on Sunday 10/14 says absolutely nothing about any exclusions on the front or back (both sides are full color). The bottom third of the one side is identical (as far as I can tell) to the PDF. This is clearly a case of rules being made up as they go along, IF Staples is the reason they are denying the claim.

same thing happened to me. :|

Do you know why your rebate was rejected? In anneok's case, the rejection was due to multiple submissions.
All other chats concluded that purchases from Staples were OK.

Yeah, had a chat with Helen and she says the system didn't recognize the UPC. She fixed it.

Thanks I was worried for a moment for my rebate.

My previous rebate submission was valid and now it changed to "missing UPC and this offer is not combinable with the other promotion"

PS: I just filed a complaint with BBB. Am I the only person that had this bad luck?