Sony Vaio Laptop Trade-in and Recycling Program (double the trade-in value)

so in case anyone cares...i managed to argue with the customer service rep and he agreed to send me a $100 gc, which doesnt even come close to the $500 i was supposed to get. guess i'm gonna have to start emailing those sony reps

Quote from BigTymer1 : sony received my laptop on the 8th, its now the 30th and they STILL havent estimated it.. i have called 3 times now and still NOTHING.... "we cant do anything"

Hello BigTymer1,

My name is Amanda and I work on the Sony Support team. I just came across your post and I'm very sorry to hear about this situation. I know it has been several months since this post. Just curious.. did you receive your gift card?

Best Regards,
Amanda Jeter

Quote from SonyListens : Hello BigTymer1, My name is Amanda and I work on the Sony Support team. I just came across your post and I'm very sorry to hear about this situation. I know it has been several months since this post. Just curious.. did you receive your gift card? Best Regards, Amanda Jeter

Amanda, I sent in a Samsung laptop which was fully functional and they valued it at $120 but I only got a check for $20. When I called, they said it was not functional which is a total lie. The system had windows 7, would hold charge for 1.5-2 hrs, had 11" screen and was running perfectly. I traded it in so i could buy a VAIO. I called several times but no use!!

Quote from cyberdentist : Amanda, I sent in a Samsung laptop which was fully functional and they valued it at $120 but I only got a check for $20. When I called, they said it was not functional which is a total lie. The system had windows 7, would hold charge for 1.5-2 hrs, had 11" screen and was running perfectly. I traded it in so i could buy a VAIO. I called several times but no use!!

I am sorry to hear your story.
Same here with me. Dealing with Sony Customer Service is such a pain.
I infact once told them to get into Apple or Google support center.

I will never never ever buy any Sony product.

thanks

Quote from jaimdb : I am sorry to hear your story. Same here with me. Dealing with Sony Customer Service is such a pain. I infact once told them to get into Apple or Google support center. I will never never ever buy any Sony product. thanks

I agree, unless they fix their customer service, they will not win customers..

Must pay more attention to the date...

I read the OP thread, saw that trade in value for core 2 duos valued $300... went to site, did calculation, only to fall short when results came back $47.

5 minutes I'll never get back...

Quote from cyberdentist : Amanda, I sent in a Samsung laptop which was fully functional and they valued it at $120 but I only got a check for $20. When I called, they said it was not functional which is a total lie. The system had windows 7, would hold charge for 1.5-2 hrs, had 11" screen and was running perfectly. I traded it in so i could buy a VAIO. I called several times but no use!!

I had this happen to me a couple of years ago.
I filed a complaint at Better Business Bureau (I listed Sony's NYC office).
Sony called and emailed me the very next day and sent out a gift card for the max amount ($100) for a 10 year old Dell.

Quote from jaimdb : I am sorry to hear your story. Same here with me. Dealing with Sony Customer Service is such a pain. I infact once told them to get into Apple or Google support center. I will never never ever buy any Sony product. thanks

That makes us two. I used Sony products for a very long time. I owned Sony DSLR cameras, mp3 players, TVs, receivers, speakers and 3 laptops. Every time I had an issue with one of my products, the customer service was never there. Now I sold all the Sony products and only own a Vaio laptop which I regret buying. I will never-ever purchase Sony products again.

where did amanda go??

Quote from henryondeals : where did amanda go??

probably saw everyones posts and said "oh sh........ bye"

I own a vpccw21fx, 3 years old now. Had to replace the hard drive, the wifi card. Have constant issues with random keys popping off at randoms times, battery is almost dead. Most annoying issue is that the wifi drops connection randomly and replacing the wifi card did not fix it. My blue screen problems seemed to have gone away after replacing that, but the signal dropping problem makes using the laptop very frustrating. Tried different routers, changing channels. Other laptops are fine.
/endrant

lol

I too was shorted $30,as Sony claimed there was no OS included. When I DID include the ORIGINAL factory imprinted discs in the trade in packaging.

My original post "

My experience

Laptop - perfect with factory restore disks, sent in laptop shipping container - 3 inches of foam, air pockets etc.

Laptop Actually Received at verifiers Nov 2.

Gift Card Actually Received here on Dec 31

Shorted $30 = no restore disk included

Totally unacceptable "