First time I have been totally unhappy with a box.....I sent an email and SERIOUSLY three minutes later I got the same response....this is the first time I've actually wanted my $ back...
Yes, a lot of unhappy campers received the Holiday Spruce Up it seems....I actually feel kind of bad for the CEO of Cravebox....I sure hope that he doesn't come down too hard on the staff that puts these boxes together. On the other hand, they do want to know if we are satisfied. I wonder how the companies that had their products in the contents of the box feel? Now Tide giving only one pod, that was a joke! lol
I noticed when I logged into my Cravebox account, a refund was there by the box. It doesn't show up in my bank account yet. I suppose it will take a few days. I believe that there will certainly be better boxes from here on in.
Thank you for your email. We received your complaint about your Holiday Spruce Up Cravebox. I am writing to tell you that we’re truly sorry that you didn’t like your box. Our goal is to introduce you to great new products that we think will be good ones for you to try. We always want you to feel satisfied and happy about the discovery service we provide. Since we did not meet that standard on this box, we will be refunding you for the full price. We really do appreciate your feedback and would love to keep your business. We welcome all your comments – good or bad – so keep those opinions coming, and thank you for taking the time to write us about your thoughts.
I would email them, especially if you have not received info for tracking #.
BTW, I got the same email as others with a full refund. I am hoping they take their time from now on with boxes and go back to the level of Back to School etc.
Thanks, I ended up getting it in the mail today. Like everyone else, I sent off an email to them expressing my disappointment. The only other box I've received was the Dog Lovers box a few months ago and this one doesn't even compare to that one! Waste of money.
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