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| 11-14-2012, 01:58 PM | |
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frigging indian reps then indian supervisors male and female indians everyfriggignwhere is this native america? er i mean india? anyhow I feel like columbus everytime I contact dell and whenever i deal with them i always get a phone call from a weird number shortly afterwards from yet another indian speaking inglish trying to help with my issue or something i dont know if they're really trying to help or trying to make my life miserable, or re-take america from us |
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With that said, if you received some scratch and dent computers that were in poor condition, that will definitely factor in my decision-making on future deals from the outlet. That is very unfortunate if they are including items with substantial problems in the scratch and dent category. Just know that, even as recent as a few weeks ago, scratch and dent still included practically new computers. |
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To make it worse I had bought another Dell system back on 10/16 with 25% coupon that was listed as having a bunch of items on it and when it arrived it did not...backlit keyboard, 6320 network card and a 1TB drive were not in the system as even the build sheet said. They couldn't or wouldn't exchange this system for the correct one and had us send it back. They would not offer an exchange or replacement with the 25% coupon since it had expired waiting to get an answer on this one and told us to wait till next sale came up...This was a week later when sale came and when they sent the horrid system below to us that was really damaged. I then had to order yet another one since they wouldn't exchange it again and said send it back... I have lost faith in the Dell systems actually being checked and even more so in customer service lately...Two out of three systems bad isn't a fluke in my opinion especially within a week of another and different models... My other post reply: Thats the truth. We just got 2 XPS L502 systems at the end of October. One was a refurb and the other a S&D system. The refurb looked new and had protective covers on the keyboard, Dell insignia and etc. The scratch and dent had chips off the chassis, scratches and large scuffs along every side and bottom, DVD tray had a crack in it and the actual screen was scratched. I bought another scratch and dent 2 months ago an it barely had a 1" scratch on the cover that you could only see in bright light..... Its definitely hit or miss on what you will get. Took me awhile to get Dell to issue a no fee return on this one too....I`m STILL waiting on 1600.00 in refunds due to me on the systems sent back and was told it could be up to 30 days...great...its been over two weeks on first refund so far Last edited by Phyxius; 11-14-2012 at 08:40 PM.. |
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