WII U bundle 32 GB available MARIO U +BLACK OPS 2 +ZOMBI U $540

Yeah I'm stuck in "have a tracking number but stuck at Packaging" hell ... This looks like a Monday 11/26 delivery at the soonest.

Haven't been too impressed by Newegg when it comes to video games. My last venture with them involved a 3DS game that was shipped "Egg Saver" and I didn't receive it until well over a week after launch. I realize some of this is the carrier's fault, but with other merchants guaranteeing "launch day delivery" for many popular gaming items, I kind of figured Newegg would be in that boat, as well. Apparently not. Darn.

Hi, my name is Dennis. How may I help you?
dennis !@#!@: I need tracking infor for an order I placed on Friday. I cant even see the order in my account any longer?? 16123####
Dennis: <as-html>We do apologize for any inconvenience this may have caused. Can you please give me one moment while I look into this for you?</as-html>
dennis !@#!@: sure
Dennis: <as-html>Thank you so much for holding, Dennis. We do apologize for this trouble. After checking, I show your order was backordered. Therefore, your order # 16123#### was canceled.</as-html>
dennis !@#!@: what?!?!
dennis !@#!@: I talked to them on the phone saturday and the confirmed it was in stock and being prepared to be shipped!
Dennis: <as-html>The item # 68-100-131 is out of stock at this moment. </as-html>
dennis !@#!@: yes, I ordered on friday. And you charged my credit card
Dennis: <as-html>We humbly apologize for this trouble. Please kindly note that our inventory is updated in a real time format.</as-html>
dennis !@#!@: it was in stock when i ordered it, did you give my order to someone else?
dennis !@#!@: how are you going to make this right?
dennis !@#!@: i did not even recieve an email saying you cancled my order
dennis !@#!@: and like i said, you have my money
Dennis: <as-html>In this case, you can purchase a similar item. Or you can use our "Auto Notify" feature located on the item's page to be notified of the product's availability. Once available, we will send you an automated email. Typically, these items are in high demand so act fast.</as-html>
dennis !@#!@: I do not understand. I have a confirmed order that you took my money for, and even called me to verify my payment.
dennis !@#!@: You have my money, you owe me the product i paid for
Dennis: <as-html>We sincerely apologize for this trouble. Please kindly note that the refund will be issued to your original payment method within 3-5 business days.</as-html>
dennis !@#!@: so you plan on keeping my money for 3 to 5 days, after no honoring an order you took from me? is that even legal?
dennis !@#!@: I would execpt you should pay me interest on my money?
Dennis: <as-html>We humbly apologize for this trouble.</as-html>
dennis !@#!@: dont apologize, make it right...
Dennis: <as-html>We do apologize for this trouble. Please kindly note that it will take some time for our accounting department to process the refund.</as-html>
dennis !@#!@: can you email me a transcript of this chat d.!@#!@@gmail.com
Dennis: <as-html>Yes, I will. The reference # for this chat session is121120-000208.</as-html>
Dennis: <as-html>Is there anything else I can help you with today?
</as-html>
dennis !@#!@: yes, how about a giftcard for my trouble. Your mistake has now cost me money.
Dennis: <as-html>In this case, I would like to issue you a gift card of $10 off next order.</as-html>
Dennis: <as-html>Please feel free to contact us back after next order is shipped out, so that we may issue you the gift card of $10 by then.</as-html>
Dennis: <as-html>Please rest assured that I have left a note on your account, please feel free to contact us back by then.</as-html>
Thank you,
Dennis Wu
Customer Service Representative
9997 Rose Hills Road
Whittier, CA 90601
T 800-390-1119
F 626.271.9524
www.newegg.com - Once You Know, You Newegg!

Tracking number finally live. Won't be here until the 26th. Oh Newegg...

Yeah mine shipped, as well. I haven't been able to find any Wii U Deluxe's by me. Walmart shows in stock but an associate told me that the ones they have in stock are in bins at layaway so while they're "in stock" they're not for sale.

What's quirky about my order is that it was ready for UPS at 5:08 AM on Monday (according to the tracking number, which is when the label is printed) but it wasn't picked up / scanned by UPS until 1:42 PM today (Tuesday). So it looks like someone printed a label for my order Monday morning, but it didn't get picked up by UPS until Tuesday (these guys obviously aren't the same folks that do computer components at Newegg clearly)

11/26 is my delivery date. =(

What terrible service. I logged in Monday and found my order was "voided." I was actually relieved though since I was feeling buyer's remorse (I didn't want to purchase the additional 3 games at full price). I was very disappointed with them though; they took a full 36 hours to email me stating the order was cancelled. When it was first voided I didn't get any communication with them. When I tried to call them their IVR system hung up on me 2 times before I got to talk to a real person. They also immediately charged my card and now I have to wait 5 days for a refund. I can see why people say Newegg sucks.