12 packs of Bounty Napkins for 3.99 at staples

oh, I suddenly recall that a truck with some moving logo on it stopped at my door and someone knocked at the door the very next day after I chatted with the staples agent. Maybe that guy came to pick up the napkin ( 2 packs) I didn't answer the door , because I was busy with the baby at the moment. LOL. Good luck for those who get refunded.

Staples stole my napkins : (
first they gave it to me, then they send some to pick it up


11/26/2012 12:46:06PM xx "Someone unexpected just up my the napkins I ordered even though I was told I could keep it. 11/21/2012 10:03:34AM"
11/26/2012 12:46:11PM xx "11/21/2012 10:03:34AM Agent (Maureen L): "I have processed the return. You may keep the napkins compliments of Staples. You will receive a credit in the amount of $4.34 on your credit card within 48 hours for this return.""
11/26/2012 12:47:06PM Agent (Jignesh): "Yes, that is correct. This item will not be picked up. I apologize for the trouble. Let me make a note on your order."
11/26/2012 12:48:42PM xx: "but someone from ontrac pick it up 50 minutes ago. my wife had to scramble looking for it"
11/26/2012 12:49:30PM Agent (Jignesh): "I'm sorry for the inconvenience. You should receive the credit back in the amount of $4.34CR within 3 business days."
11/26/2012 12:50:29PM Agent (Jignesh): "Unfortunately, we will not be able to deliver the item again if it has been already picked up."
11/26/2012 12:52:08PM xx: "why did you guys send someone to pick it up?"
11/26/2012 12:52:35PM Agent (Jignesh): "It looks like the courier may have picked up the item in error."
11/26/2012 12:53:35PM xx: "they wouldn't pick it up unless you guys send an order for them to pick it up"
11/26/2012 12:54:52PM Agent (Jignesh): "I'm very sorry for the inconvenience, however, you will receive the credit back within 72 business hours."
11/26/2012 12:55:19PM xx "that the best you guys can do"
11/26/2012 12:55:32PM Agent (Jignesh): "Yes"
11/26/2012 12:56:00PM Session Ended

Just got the same deal from the Chat box. Thanks for the heads up!

same deal as everyone else, was straightforward in the chat and was able to keep the napkins.

11/28/2012 07:56:24PM Session Started with Agent (Kelli N.)
11/28/2012 07:56:24PM Tom: "I ordered a case of 12 packs of 200 napkins but I only received 1 pack. Order #."
11/28/2012 07:56:39PM Agent (Kelli N.): "Hi Tom . I've received your inquiry regarding your order and will be happy to help you."
11/28/2012 07:56:47PM Tom: "Hi Kelli."
11/28/2012 07:57:08PM Agent (Kelli N.): "I apologize there was a typographical error on our site with the Bounty Quilted Napkins. The price of $3.99 is only for one pack, not the case. To receive a full case of Bounty Napkins you would need to purchase a quantity of 12 packs of this item. Or if"
&nbsp you like we can process a return for the product.
11/28/2012 07:58:01PM Tom: "Yes, I would like to return it. I have friends who ordered the same thing and they were able to be refunded and keep the napkins, can we do that?"
11/28/2012 07:58:21PM Agent (Kelli N.): "Yes. One moment please."
11/28/2012 07:59:06PM Tom: "Thank you."
11/28/2012 07:59:14PM Agent (Kelli N.): "You will receive a credit for $4.27 on your Discover ending in."
11/28/2012 08:01:19PM Tom: "Do I have to return the napkins?"
11/28/2012 08:02:18PM Agent (Kelli N.): "No. We will not be picking these up."
11/28/2012 08:03:17PM Agent (Kelli N.): "May I help you with anything else today?"
11/28/2012 08:04:42PM Tom: "Nope, that is all. Thank you very much Kelli, I will continue to shop at Staples regardless of this error."
11/28/2012 08:05:01PM Agent (Kelli N.): "Good to hear! You are welcome. Thank you for contacting Staples Live Customer Support today. Have a wonderful evening!"
11/28/2012 08:05:07PM Tom: "You too!"

Just an FYI for everyone... I checked and never had a refund applied even though they said they would process it when I initially chatted with them. I sent an email this morning and they apologized and would do it right away.

Will check again in a few days.

Well darn - "Delivery Time Has Changed. Please note: One or more items that you ordered is not yet available for shipment. See details below. Please note: The expected delivery time of one or more of the items below may have changed since being added to your cart. Any item with a new delivery time has been highlighted. Important Note: We were unable to check our inventory at this time and cannot confirm that all your items are available. Product availability and expected delivery dates will be on your order confirmation email."

Quote from andrewdezzy : Just an FYI for everyone... I checked and never had a refund applied even though they said they would process it when I initially chatted with them. I sent an email this morning and they apologized and would do it right away. Will check again in a few days.

I still have not got the refund either even though they told me back then that they would issue a refund.