Canon denied $400 rebate, this is what happened.

So I my friend bought a DSLR with the printer and got a $400 rebate.

I bought the same thing but shipped it to his home because he has a doorman 24/7 and I don't have anyone home to pick up the packages as I work 6 days a week.

So now Canon denied my $400 rebate because they said that I already did this rebate.

The name and the billing address on the receipt is different, only thing the same is the shipping address. Can they even do that Denying my $400 rebate only because the shipping address is the same?

Isn't 1 claim per household are according to the billing address and not the shipping address?

I feel cheated by Canon....what should I do? It's a $400 rebate....not little money to me.

If the rebate rules state that it's only one per household, then they did nothing wrong. Realistically, you should have known better. Why would you have the rebate mailing address sent to your friend's home? Why not a relative's home then? Because, you already knew he mailed in the same rebate!

Quote from canonikon : So I my friend bought a DSLR with the printer and got a $400 rebate. I bought the same thing but shipped it to his home because he has a doorman 24/7 and I don't have anyone home to pick up the packages as I work 6 days a week. So now Canon denied my $400 rebate because they said that I already did this rebate. The name and the billing address on the receipt is different, only thing the same is the shipping address. Can they even do that Denying my $400 rebate only because the shipping address is the same? Isn't 1 claim per household are according to the billing address and not the shipping address? I feel cheated by Canon....what should I do? It's a $400 rebate....not little money to me.

Have you contacted the rebate processor and explained the situation?

Very foolish of you to send it to the same address of someone who was also doing the rebate. I doubt they'll do anything because they've probably heard every excuse under the sun from people trying to scam the system trying to redeem multiple rebates. Hopefully I'm wrong. Good luck.

1 per address usually means 1 PER ADDRESS!!!!!!!!!!!!!!!

Yep, they unfortunately did nothing wrong. Send it back, get a refund and let a relative order one?

Quote from canonikon : So I my friend bought a DSLR with the printer and got a $400 rebate. I bought the same thing but shipped it to his home because he has a doorman 24/7 and I don't have anyone home to pick up the packages as I work 6 days a week. So now Canon denied my $400 rebate because they said that I already did this rebate. The name and the billing address on the receipt is different, only thing the same is the shipping address. Can they even do that Denying my $400 rebate only because the shipping address is the same? Isn't 1 claim per household are according to the billing address and not the shipping address? I feel cheated by Canon....what should I do? It's a $400 rebate....not little money to me.

what address did you use on the rebate form?

Quote from canonikon : So I my friend bought a DSLR with the printer and got a $400 rebate. I bought the same thing but shipped it to his home because he has a doorman 24/7 and I don't have anyone home to pick up the packages as I work 6 days a week. So now Canon denied my $400 rebate because they said that I already did this rebate. The name and the billing address on the receipt is different, only thing the same is the shipping address. Can they even do that Denying my $400 rebate only because the shipping address is the same? Isn't 1 claim per household are according to the billing address and not the shipping address? I feel cheated by Canon....what should I do? It's a $400 rebate....not little money to me.

Quote from ArchieAm : Yep, they unfortunately did nothing wrong. Send it back, get a refund and let a relative order one?

Quote from z2g : If the rebate rules state that it's only one per household, then they did nothing wrong. Realistically, you should have known better. Why would you have the rebate mailing address sent to your friend's home? Why not a relative's home then? Because, you already knew he mailed in the same rebate!

Quote from SweetStation : Very foolish of you to send it to the same address of someone who was also doing the rebate. I doubt they'll do anything because they've probably heard every excuse under the sun from people trying to scam the system trying to redeem multiple rebates. Hopefully I'm wrong. Good luck.

Quote from smidge1 : 1 per address usually means 1 PER ADDRESS!!!!!!!!!!!!!!!

Usually with rebates, the address you put on the rebate form is what counts when rebate processors do the Limit 1 per address thing. Not sure if OP put his or his friends address on the rebate form. Shipping/billing addresses do not matter.

tell them you just moved into the place.

Quote from canonikon : So I my friend bought a DSLR with the printer and got a $400 rebate. I bought the same thing but shipped it to his home because he has a doorman 24/7 and I don't have anyone home to pick up the packages as I work 6 days a week. So now Canon denied my $400 rebate because they said that I already did this rebate. The name and the billing address on the receipt is different, only thing the same is the shipping address. Can they even do that Denying my $400 rebate only because the shipping address is the same? Isn't 1 claim per household are according to the billing address and not the shipping address? I feel cheated by Canon....what should I do? It's a $400 rebate....not little money to me.

You have two choices at this point, return the product (if it's not in use), or you are out the money. The one per household counts for the address where the product is delivered it doesn't matter who orders it. They do this so that you can't buy one for each of your five kids, with five different billing addresses, and have them all sent to the same address. Unfortunately, it was your error, not Canon's. Too bad you had to learn such an expensive rebate 101 lesson!

Quote from johnlawwhiskey : You have two choices at this point, return the product (if it's not in use), or you are out the money. The one per household counts for the address where the product is delivered it doesn't matter who orders it. They do this so that you can't buy one for each of your five kids, with five different billing addresses, and have them all sent to the same address. Unfortunately, it was your error, not Canon's. Too bad you had to learn such an expensive rebate 101 lesson!

Yeah I know, lesson learned.

But it's kinda stupid though, I mean...you can have five friends and you can order it with the same credit card with the same billing address and ship it to five of your friend's or family house.

Quote from daniel32 : Usually with rebates, the address you put on the rebate form is what counts when rebate processors do the Limit 1 per address thing. Not sure if OP put his or his friends address on the rebate form. Shipping/billing addresses do not matter.

I'm not so sure about that. Most, if not all, of the rebates I've done lately specifically stated that the invoice address must match the address filled in on the rebate. This is, of course, for rebates relating to online orders.