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Charter Cable 30Mbps Internet ONLY @ $29.99/mo for 12 months w/free modem

skarydrunkguy 1,657 November 21, 2012 at 08:09 PM in Computers (9)
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From a banner here on good old SD...

go here: https://connect.charter.com/HoliD...ls_1112_TP

Looks like a good deal to me (12 months - free modem - no tv or other sub rqd)

Obviously have to be in a Charter service area...

enjoi

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Joined Apr 2008
L5: Journeyman
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#46
Quote from thiennhu View Post :
All these crappy limited internet that over charge the customers need to go bankrupt. Google Fiber still waiting for you.
Google Fiber seems like only a pet project of theirs at the moment now. There was an article that stated that in order for the US to upgrade to gigabit fiber connection, the companies would have to invest $140 billion to do it. Obviously Google did their fiber project to try to give the rest of the ISP's a kick in the pants to upgrade their infrastructure but so far it hasn't been happening.
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Joined May 2009
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#47
Quote from SlickDealio View Post :
30Mbps seems plenty for me. 100 would be nice, but I don't see what I would really need it for. I kind of wish they offered slower speed tiers at lower rates.

I guess they only have two tiers now. 30 and 100.

I signed up for the 30Mbps deal when it was first offered. I figured I could cut my speed down to a slower plan when the deal is over because I do not need that much speed. Charter messed this plan of mine all up when they got rid of all their slower plans the day before my install. When this Charter deal is up, I'll be going back to DSL as money is more important then speed for me.

Another thing is my 30Mbps Charter is really only about 10Mbps. It tests over 30Mbps when doing a ping within the Charter system but going out to the real world internet I get about 10Mbps. So much for Charters speed.
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Joined Nov 2008
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#48
I'd appreciate some insight and advice from you guys -

I signed up for the Charter 30MB/$29.99 promo last August, but I will move to a different address, still in the same area, in June this year. This means my local address will change before my 1-year Charter promo runs out.

So, I wonder what should be my play upon my move?

Scenario 1: Does the Charter promo carry to my new local address until the full 1-year is over, that is, until this August? But would that mean my rate will just jack up after that?

Scenario 2: Sign-up for a new 30MB/$29.99 for a whole new year at my new address starting from June? But I don't know if I'll be eligible for a new promo since I already used it at another address, which is my current address.

Scenario 3: Or maybe I cannot carry the promo with me anyway, and there is no new promo available anyway...? And am I actually allowed to cancel my current plan due to the move?

Thank you for your input and help!
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Joined Nov 2008
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#49
Quote from eSurfer View Post :
I'd appreciate some insight and advice from you guys -

I signed up for the Charter 30MB/$29.99 promo last August, but I will move to a different address, still in the same area, in June this year. This means my local address will change before my 1-year Charter promo runs out.

So, I wonder what should be my play upon my move?

Scenario 1: Does the Charter promo carry to my new local address until the full 1-year is over, that is, until this August? But would that mean my rate will just jack up after that?

Scenario 2: Sign-up for a new 30MB/$29.99 for a whole new year at my new address starting from June? But I don't know if I'll be eligible for a new promo since I already used it at another address, which is my current address.

Scenario 3: Or maybe I cannot carry the promo with me anyway, and there is no new promo available anyway...? And am I actually allowed to cancel my current plan due to the move?

Thank you for your input and help!
hello, anyone, please help?
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Joined Dec 2011
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#50
Quote from KoalaS1n View Post :
Is this for new customers only?
Yes...only for new customers.

Quote from eSurfer View Post :
hello, anyone, please help?
You have some tough questions. Just chat or call Charter rep.
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Joined Dec 2011
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#51
Quote from steven99 View Post :
How much are the rental fees for modem, taxes, etc??? How much is the installation?
Free modem, before was $7 per month. My friend tried to buy a modem from Frys, doesn't work. Installation is $29.99, used to be $19.99. I tried to ask the rep to waive it and he said no. He told me it was $49.99 and now is $29.99 for limited time. He is full of crap....try to sell me Cable TV and phone services.
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Joined Dec 2011
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#52
Quote from DDriver View Post :
My rate (internet 15Mbps) got jerked up from 29.99 to 47.99 (and just a couple of months ago I was paying 19.99$ under different promotion). Nobody was telling me or giving me a new modem to bump the speed till I called them. Threatening to cancel my service and mentioning promotion from AT&T for 29.99 (12 month contract) gave me an offer 39.99$ rate with the new modem and bump-up speed (now default anyway). So I cancelled my service. Now I don't know what is better to reapply under different name or switch and try AT&T.
I heard AT&T charges activation fee now $49 and plus they force you to buy their crappy Motorola DSL & Router modem for $100. If they give you the rebate, you better keep calling them for it and they always bill you higher than it is. It took me 6 months for them to correct my Uverse Internet bill after I filed a complaint with BBB.
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Joined Dec 2011
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#53
Quote from ktuck View Post :
Just noticed that my $35.75 internet service was raised to $46.99.

I'm not quite sure how I ended up at $35.75 but the original installation was a nightmare, the "free" router and modem were from a 3rd party promotion company (ended up costing me over $100, and the technician didn't have the proper equipment, tools, or experience. After a couple of days of discussion, the phone sales representative and I reached an agreement for $35.75 total, with no contract but with no time limit. At exactly one year, the price jumps to $46.99

So, I call Charter and got absolutely no help from the poor girl who kept going back to her supervisor only to be repeatedly told that I had to go in to the local Charter office (it's kind of like the DMV, except without the enthusiasm). Ended the call with, "So, am I correct in my understanding that you aren't allowed to give my your supervisor's full name?" She said that "JC" wanted to speak to me personally, put me on hold for another fifteen minutes and I finally hung up when I reached the 60 minute mark. I can just imagine JC watching the clock and then rushing out the moment her shift ended.

Charter's one of those companies that explains what they can offer as if they were reading a legal ruling. I've now become interested in finding out exactly why Charter has the rights to my neighborhood and how those rights can be challenged.

No wonder Charter filed for bankruptcy with this kind of poor customer service.

I hate monopoly and customers are stuck with it.
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Joined Nov 2012
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#54
Quote from eSurfer View Post :
I'd appreciate some insight and advice from you guys -

I signed up for the Charter 30MB/$29.99 promo last August, but I will move to a different address, still in the same area, in June this year. This means my local address will change before my 1-year Charter promo runs out.

So, I wonder what should be my play upon my move?

Scenario 1: Does the Charter promo carry to my new local address until the full 1-year is over, that is, until this August? But would that mean my rate will just jack up after that?

Scenario 2: Sign-up for a new 30MB/$29.99 for a whole new year at my new address starting from June? But I don't know if I'll be eligible for a new promo since I already used it at another address, which is my current address.

Scenario 3: Or maybe I cannot carry the promo with me anyway, and there is no new promo available anyway...? And am I actually allowed to cancel my current plan due to the move?

Thank you for your input and help!
I moved while I was on a promotion. They transferred my service to the new address at the promotion rate and it expired when it would have had I not moved. They charged me a $20 hook up fee for them to send a tech.

I am still with Charter and I cannot stand them. Unfortunately they have a monopoly in my town and I do not have any other viable alternatives Frown I hope the internet is someday regulated like a public utility so I can laugh at Charter.
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#55
How strict are these guys on bandwidth caps? I think I probably need to backup my stuff online and I would definitely exceed the cap for a month or two...
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#56
Quote from steven99 View Post :
How strict are these guys on bandwidth caps? I think I probably need to backup my stuff online and I would definitely exceed the cap for a month or two...
They dont cap bandwidth "yet." I downloaded over 4TBs last month. lol
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#57
Quote from harrypop73 View Post :
There is the catch: It says, 29.99 /m each when bundled *
Cancel old account and signup with new name.
No need to bundle.
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#58
Charter kicked my ass too. I was paying around $35 for about 2 years. Kicked up to $60 a few months back for internet and ya no deals. I don't care to do bundling with them.

I too threatened to cancel and they said, "Do you want me to put you through to our cancellation department?"

Really no other alternatives in my area. Trusted a neighbor to put in a fence that fell down and they destroyed the underground AT&T phone lines in the process. Should have went with the fence building company I originally looked at. They want to charge me $300 to fix so AT&T's out for the moment.

If someone could offer locked in $20 or $30 a year no bs internet I think they'd make a fortune.

Hate the monopoly they have over me.
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Joined Dec 2004
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#59
Quote from eSurfer View Post :
I'd appreciate some insight and advice from you guys -

I signed up for the Charter 30MB/$29.99 promo last August, but I will move to a different address, still in the same area, in June this year. This means my local address will change before my 1-year Charter promo runs out.

So, I wonder what should be my play upon my move?

Scenario 1: Does the Charter promo carry to my new local address until the full 1-year is over, that is, until this August? But would that mean my rate will just jack up after that?

Scenario 2: Sign-up for a new 30MB/$29.99 for a whole new year at my new address starting from June? But I don't know if I'll be eligible for a new promo since I already used it at another address, which is my current address.

Scenario 3: Or maybe I cannot carry the promo with me anyway, and there is no new promo available anyway...? And am I actually allowed to cancel my current plan due to the move?

Thank you for your input and help!
Scenario 4: IF your new address has the cable already installed AND connected, just take the modem with you and hook it up. I did this (along with my HD DVR) last summer at a nearby (25 miles away) camground that has Charter TV (basic) hookups. Worked like a charm and they didn't even know it. After all, you ARE still paying for it. Worth a try.
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Joined Apr 2004
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#60
after much time and three reps i eventually ended up in Michigan call center,

Rep and Super declined retention deal / save effort.

Mich shhheee gann , rep was awesome, ended up in the middle of a compromise.

Cancelled out my current 2 yr contract with 8 months left, switched me to 39.99 from 59.99.

Went from 25 to 30Mb speed tier

No Contract and Free Modem,

While I am saving $20 month for 12 months now, its still not as good as a new customer with no contract option, free modem,

I figure its not worth cancelling and re-subbing in spouse name with interruption, considering i can sell a modem for 40-50 bucks on craigslist and get some of that difference back.

They were harder than rocks to deal with, but at no time did any rep just cancel my service, I just stated that it wasnt good business sense, and asked in what way should a new, proven customer pay twice what a new customer pays on a longer original term contract / as well as one that is on auto-pay since day 1. I added that, cable internet is a luxury and a convenience. It's certainly the first thing that will go in budgeting.
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