Discover Card still gives cash back for mistake on declined Visio YMMV

Quote from Whisperwind : I got blocked repeatedly by Chase Freedom, failed verification, as many others did. Anyone have any luck with them?

Best Luck is to call and complain, then email corporate as well, you figure this idiots would think hmm this is the biggest shopping time of the year.

thanks rr423

Quote from billcsho : I wonder how would a credit card company cancelled your order on a specific item or store to multiple customers. If that really happens, it would be initiated by the store.

Discover flagged many people for fraud, the gentlemen I spoke with at discover said this was affecting a lot of people, Walmart canceled the order, but discover even after releasing the fraud hold was still not processing after you submitted your payment information with Walmart. I am not 100% sure who's fault it is on the reprocessing of payments, but several people either logged on and had it reprocessed or called Walmart to have it reprocessed, then received a cancellation email.

Quote from Gregoryalln : Already Posted http://slickdeals.net/f/5556510-D...st55172062

I know greg but I figured I'd post it here since that was sent to deal talk, and that more than just people purchasing the vizio may have been affected.

Quote from Whisperwind : I got blocked repeatedly by Chase Freedom, failed verification, as many others did. Anyone have any luck with them?

I called US Bank. The fraud department told me walmart.com has been associated with a lot of credit card frauds, and it's usually the first website that the criminals try on.

I suggest you to call Chase to lift that block.

Quote from HetTienXai : 10%? it's stackable with shopdiscover? I thought both was the same.

They are not the same and are stackable. For the Q4 5% CB, one need to register if eligible. The shopdiscover CB is by clicking through the link that does not require the Q4 CB registered. You get the percentage of CB as it is posted on Shopdiscover.com independent of the other reward. They are different cash back. The Shopdiscover CB may show up faster than the Q4 CB too.

I, too, got my 688 vizio canceled because I used Discovercard. I talked to both Discover card and Walmart.com yesterday after the fraud alert and was told everything was now fine that the order should go through. Got the email last night that it was canceled.

I tried to talking to Walmart.com and they were friendly but not ultimately helpful as they refused to honor the price (even though it is in stock) and ultimately put the blame squarely on Discover. The supervisor I spoke to at Walmart.com said whatever Discover was using to "process" Walmart.com purchases yesterday was declining most, if not all, of the purchases. I pleaded and pleaded that Walmart should "be the bigger man" and step up to rectify the situation since they are the retailer here, but he wouldn't do it. His supervisor is supposed to call me back but I'm not optimistic there.

Going to try talking to Discover card next. When this cost me more than $310, 5% or even 10% cashback doesn't like much.

Quote from riskandreturn : I, too, got my 688 vizio canceled because I used Discovercard. I talked to both Discover card and Walmart.com yesterday after the fraud alert and was told everything was now fine that the order should go through. Got the email last night that it was canceled. I tried to talking to Walmart.com and they were friendly but not ultimately helpful as they refused to honor the price (even though it is in stock) and ultimately put the blame squarely on Discover. The supervisor I spoke to at Walmart.com said whatever Discover was using to "process" Walmart.com purchases yesterday was declining most, if not all, of the purchases. I pleaded and pleaded that Walmart should "be the bigger man" and step up to rectify the situation since they are the retailer here, but he wouldn't do it. His supervisor is supposed to call me back but I'm not optimistic there. Going to try talking to Discover card next. When this cost me more than $310, 5% or even 10% cashback doesn't like much.

Exactly the same situation here. 30 minute conversation with walmart's CS and supervisors got me nowhere. Going to try Discover next but it looks like I'm going to have to shell out the higher price or keep looking.

We wish to express our sincere apology for any difficulties or inconvenience you may have experienced with your Discover Card account when you attempted to make your TV purchase. We understand that it was disappointing to experience a decline for the TV you expected to save over $300.00 on. We also understand your concern to get the Cashback Bonus you expected. Please allow us to assist you.

As a valued Cardmember, you may make the purchase for the $998.00 TV through ShopDiscover so that you will receive the Cashback Bonus that you expected and we will apply a credit for the difference in the amount of the $310.00 you were expecting to save. Please respond to this e-mail when the charge appears.

We appreciate your feedback. It is comments such as yours that allow us the opportunity to better serve our Cardmembers.

We thank you for the opportunity to be of service with your concern. Thank you for being a new Cardmember with Discover Card. We hope you have a nice holiday season!

Kind regards,

Corporate Inquiries

How? what did you do? who did you contact?

Quote from Moooshe : How? what did you do? who did you contact?

Yes. please let us know how you were able to pull this off. On the line right now with discover card.

I emailed corporate from the contact us link in my discover account and basically wrote how upset I was and How I lost 300 dollars from this, I told them that the person I spoke to said I was lucky to get the measly $40 credit they gave me and that I was disappointed in discover and didn't expect this from them.

Quote from rr423 : I emailed corporate from the contact us link in my discover account and basically wrote how upset I was and How I lost 300 dollars from this, I told them that the person I spoke to said I was lucky to get the measly $40 credit they gave me and that I was disappointed in discover and didn't expect this from them.

Thanks!

Took asking a Discover card supervisor to send me to another supervisor (I think a lateral move) and pleading my case again but I was able to get a $200 credit applied to my Discover account for my trouble. So I guess if you have tried and not gotten much or got nothing at all you might try again. My first try got me through to the Utah call center. My second try was at the Ohio call center.

I can't quite figure out what happened here. Walmart seems to think it was something widespread with Discover Card yesterday but Discover Card says no that Walmart should have tried to run it through again. So both are playing the blame game and not very willing to help make the customer right.

Are you sure these aren't the $200 you're already getting for opening the card and spending $1500? The rep told me that I'll get this bonus and I answered "well, I would get that if I bought groceries for the same amount too, why do you even bring it up?".

Discover admitted to blocking the transactions. However, this is standard practice with all credit cards - they may block a trx for you from time to time if they feel it's fraudulent. The problem is that walmart was very comfortable in just cancelling these and avoiding selling them to us than to actually call us and ask for a different card or allow us 24-48 hours to talk to our card and have them try again.