i was just posting on someone else's thread that i had to wait 2 weeks for them to get back to me on an email consultation and then they wanted $15 extra for xmas delivery. i think this groupon thing exploded before they had a chance to hire more people
That's exactly what happened. I don't think they prepared to have this much volume. Bad customer service.. but the quality was decent and the price was very fair so it's hard to complain.
i dont understand if they were taking orders last week and saying they could deliver them in time for christmas, then why the heck would my orders that were ordered weeks ago ship after christmas?!?!?! FFS
They are having issues with the order I sent them on 12-11 . Someone got back to me after a few days that they couldn't print them due to copyright issues, I'm trying to clear things up or supply them with different art, but they shut off their phones since 12-21, and now Today they state they are too busy on the phone and ask you to e-mail or live chat.
Live chat Today is a 2+ hour wait and no one has returned my email from 12-21 either, plain horrible CS at this moment, looks like I might actually lose out on this.
I ordered a set in September and I had no issues at all with the art nor speed, in fact it came out pretty amazing.
There is a half hour left to claim the voucher. If you didn't claim it yet, you can check out by selecting to send in the photos later by mail, but I am sure they will accept your email photo later. They were likely swamped due to the holiday deals. But CS should be back to normal now.
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